Ryzen 7 ram issues

[DeathBlow96]

Hi,

 

So I picked up a Ryzen 7 2700 today to replace my Ryzen 3 1300x.

I've got a Asrock ab350m motherboard bios version 4.70, 2 sticks of 8 Gb 2133 Mhz ram.

The problem is the motherboard recognizes my 2 ram sticks but for some reason runs in single channel mode.

They used to work properly before, windows also recognizes the 2 ram sticks but says only 7.93 Gb usable.

 

Is there a fix to this or did my mobo randomly break?

 

Thanks in advance 

 

EDIT: already fixed it, somehow my cpu pins had some thermal paste on them so the contact wasn't clear enough I think.

[r2724r16]

6 minutes ago, DeathBlow96 said:

The problem is the motherboard recognizes my 2 ram sticks but for some reason runs in single channel mode.

Make sure you use the right RAM slots in order for your RAM to run in dual channel mode.

[DeathBlow96]

2 minutes ago, r2724r16 said:

Make sure you use the right RAM slots in order for your RAM to run in dual channel mode.

I only have 2 ram slots so don't really have a choice