Problem while mounting stock and cooler

[Deadwest98]

Hi guys

I have an urgent problem with my (supposedly) brand new pre-assembled PC.

Basically I was checking that all the components were as advertised and looking forward to reapplying the thermal paste when, while unscrewing the cooler, I heard some cracks. I thought it was normal since i remember hearing the same sound with other PC's. But now the screws do not go down anymore. I noticed some wierd round pieces of metal around the lower part of the screws. Maybe they were attached to the Mobo and while unscrewing I broke them off? 

Help me out, I'm going insane.

Ps. This is my first post, I dunno if I need to present myself or anything but it's just very stressing to not know if I broke my new PC... So sorry in advance if I'm doing this wrong.

[leo1798]

Are you sure you're applying enough force? I know AMD's stock coolers are a pain in the ass to screw down to the extent it fells like you might break them.

[Deadwest98]

I'm concerned with breaking the Mobo, tbh...

We tried applying more force but nothing came of it

[Deadwest98]

Found the problem... The damn bracket behind the Mobo fell off and it was unreachable for the screws... Thx for the reply