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Problem while mounting stock and cooler

Deadwest98
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Hi guys

I have an urgent problem with my (supposedly) brand new pre-assembled PC.

Basically I was checking that all the components were as advertised and looking forward to reapplying the thermal paste when, while unscrewing the cooler, I heard some cracks. I thought it was normal since i remember hearing the same sound with other PC's. But now the screws do not go down anymore. I noticed some wierd round pieces of metal around the lower part of the screws. Maybe they were attached to the Mobo and while unscrewing I broke them off? 

Help me out, I'm going insane.

Ps. This is my first post, I dunno if I need to present myself or anything but it's just very stressing to not know if I broke my new PC... So sorry in advance if I'm doing this wrong.

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Are you sure you're applying enough force? I know AMD's stock coolers are a pain in the ass to screw down to the extent it fells like you might break them.

Ryzen 5 1600 @ 3.8Ghz w/ Arctic Freezer 33 Tower Cooler | MSI B450 Tomahawk |  32GB Crucial Ballistix DDR4 3200MHz CAS 14 

Sapphire RX 5700XT Pulse | EVGA 650w GQ 80+ Gold Semi-Modular  |  XPG SX6000 512GB Nvme SSD | NZXT H500

Acer XF270HU - 1440p 144Hz Freeesync IPS | Corsair Strafe - Cherry MX Red  |  Logitech G502

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I'm concerned with breaking the Mobo, tbh...

We tried applying more force but nothing came of it

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Found the problem... The damn bracket behind the Mobo fell off and it was unreachable for the screws... Thx for the reply

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