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RDP Connestion issue

Arkmaster
By Arkmaster
in Networking
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So I am having trouble with an RDP on one WiFi network. I have switched to a different network and was able to connect with no issues, but when connected the problem network, it says that the remote computer is not turned on. That is not the case though. I am remoted into the server on a separate session. I have also checked the RDP Defender and the Windows Firewall for the public IP of the computer that is trying to connect when it is on the problem network. Any suggestions on what to try next?

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What is the problem network? I'm having trouble with your paragraph..

CPU: AMD Ryzen 5 5600X | CPU Cooler: Stock AMD Cooler | Motherboard: Asus ROG STRIX B550-F GAMING (WI-FI) | RAM: Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000 CL16 | GPU: Nvidia GTX 1060 6GB Zotac Mini | Case: K280 Case | PSU: Cooler Master B600 Power supply | SSD: 1TB  | HDDs: 1x 250GB & 1x 1TB WD Blue | Monitors: 24" Acer S240HLBID + 24" Samsung  | OS: Win 10 Pro

 

Audio: Behringer Q802USB Xenyx 8 Input Mixer |  U-PHORIA UMC204HD | Behringer XM8500 Dynamic Cardioid Vocal Microphone | Sound Blaster Audigy Fx PCI-E card.

 

Home Lab:  Lenovo ThinkCenter M82 ESXi 6.7 | Lenovo M93 Tiny Exchange 2019 | TP-LINK TL-SG1024D 24-Port Gigabit | Cisco ASA 5506 firewall  | Cisco Catalyst 3750 Gigabit Switch | Cisco 2960C-LL | HP MicroServer G8 NAS | Custom built SCCM Server.

 

 

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4 minutes ago, Abdul201588 said:

What is the problem network? I'm having trouble with your paragraph..

Problem network is a WiFi network. Located in a different city than the server that I am trying to connect to. 

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22 minutes ago, Arkmaster said:

Problem network is a WiFi network. Located in a different city than the server that I am trying to connect to. 

Well of course it'll not work. You're in a different city. Where is the server located?

CPU: AMD Ryzen 5 5600X | CPU Cooler: Stock AMD Cooler | Motherboard: Asus ROG STRIX B550-F GAMING (WI-FI) | RAM: Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000 CL16 | GPU: Nvidia GTX 1060 6GB Zotac Mini | Case: K280 Case | PSU: Cooler Master B600 Power supply | SSD: 1TB  | HDDs: 1x 250GB & 1x 1TB WD Blue | Monitors: 24" Acer S240HLBID + 24" Samsung  | OS: Win 10 Pro

 

Audio: Behringer Q802USB Xenyx 8 Input Mixer |  U-PHORIA UMC204HD | Behringer XM8500 Dynamic Cardioid Vocal Microphone | Sound Blaster Audigy Fx PCI-E card.

 

Home Lab:  Lenovo ThinkCenter M82 ESXi 6.7 | Lenovo M93 Tiny Exchange 2019 | TP-LINK TL-SG1024D 24-Port Gigabit | Cisco ASA 5506 firewall  | Cisco Catalyst 3750 Gigabit Switch | Cisco 2960C-LL | HP MicroServer G8 NAS | Custom built SCCM Server.

 

 

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12 minutes ago, Abdul201588 said:

Well of course it'll not work. You're in a different city. Where is the server located?

The remote desktop connection is set up to allow it to connect. It can connect just fine on a different network such as a phone hotspot for example, but when trying to connect to it on the WiFi network that it needs to be on, it won't work and will say that the remote computer is not turned on.

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14 minutes ago, Arkmaster said:

The remote desktop connection is set up to allow it to connect. It can connect just fine on a different network such as a phone hotspot for example, but when trying to connect to it on the WiFi network that it needs to be on, it won't work and will say that the remote computer is not turned on.

This WiFi network, is it in your home, school, place of work? What is OS is the server running?

CPU: AMD Ryzen 5 5600X | CPU Cooler: Stock AMD Cooler | Motherboard: Asus ROG STRIX B550-F GAMING (WI-FI) | RAM: Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000 CL16 | GPU: Nvidia GTX 1060 6GB Zotac Mini | Case: K280 Case | PSU: Cooler Master B600 Power supply | SSD: 1TB  | HDDs: 1x 250GB & 1x 1TB WD Blue | Monitors: 24" Acer S240HLBID + 24" Samsung  | OS: Win 10 Pro

 

Audio: Behringer Q802USB Xenyx 8 Input Mixer |  U-PHORIA UMC204HD | Behringer XM8500 Dynamic Cardioid Vocal Microphone | Sound Blaster Audigy Fx PCI-E card.

 

Home Lab:  Lenovo ThinkCenter M82 ESXi 6.7 | Lenovo M93 Tiny Exchange 2019 | TP-LINK TL-SG1024D 24-Port Gigabit | Cisco ASA 5506 firewall  | Cisco Catalyst 3750 Gigabit Switch | Cisco 2960C-LL | HP MicroServer G8 NAS | Custom built SCCM Server.

 

 

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52 minutes ago, Abdul201588 said:

This WiFi network, is it in your home, school, place of work? What is OS is the server running?

Work, and the server is running Windows Server 16. 

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14 minutes ago, Arkmaster said:

Work, and the server is running Windows Server 16. 

So you're trying to connect to the server which is location in some city from your place of work? correct?

CPU: AMD Ryzen 5 5600X | CPU Cooler: Stock AMD Cooler | Motherboard: Asus ROG STRIX B550-F GAMING (WI-FI) | RAM: Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000 CL16 | GPU: Nvidia GTX 1060 6GB Zotac Mini | Case: K280 Case | PSU: Cooler Master B600 Power supply | SSD: 1TB  | HDDs: 1x 250GB & 1x 1TB WD Blue | Monitors: 24" Acer S240HLBID + 24" Samsung  | OS: Win 10 Pro

 

Audio: Behringer Q802USB Xenyx 8 Input Mixer |  U-PHORIA UMC204HD | Behringer XM8500 Dynamic Cardioid Vocal Microphone | Sound Blaster Audigy Fx PCI-E card.

 

Home Lab:  Lenovo ThinkCenter M82 ESXi 6.7 | Lenovo M93 Tiny Exchange 2019 | TP-LINK TL-SG1024D 24-Port Gigabit | Cisco ASA 5506 firewall  | Cisco Catalyst 3750 Gigabit Switch | Cisco 2960C-LL | HP MicroServer G8 NAS | Custom built SCCM Server.

 

 

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13 minutes ago, Abdul201588 said:

So you're trying to connect to the server which is location in some city from your place of work? correct?

Correct. The RDP connection has been set up and works fine on other WiFi networks, but it is not working on the one that it needs to be on. 

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2 hours ago, Arkmaster said:

Correct. The RDP connection has been set up and works fine on other WiFi networks, but it is not working on the one that it needs to be on. 

I guess It's not configured to be access via the specific network. Speak to who manages the network and ask them to allow the connection to the server

 

2 hours ago, mtz_federico said:

It is probably blocked at your work, try changing the port used by RDP

OP mention that he can access via other networks. Most likely the specific network does not have access to the server via ACLs

CPU: AMD Ryzen 5 5600X | CPU Cooler: Stock AMD Cooler | Motherboard: Asus ROG STRIX B550-F GAMING (WI-FI) | RAM: Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000 CL16 | GPU: Nvidia GTX 1060 6GB Zotac Mini | Case: K280 Case | PSU: Cooler Master B600 Power supply | SSD: 1TB  | HDDs: 1x 250GB & 1x 1TB WD Blue | Monitors: 24" Acer S240HLBID + 24" Samsung  | OS: Win 10 Pro

 

Audio: Behringer Q802USB Xenyx 8 Input Mixer |  U-PHORIA UMC204HD | Behringer XM8500 Dynamic Cardioid Vocal Microphone | Sound Blaster Audigy Fx PCI-E card.

 

Home Lab:  Lenovo ThinkCenter M82 ESXi 6.7 | Lenovo M93 Tiny Exchange 2019 | TP-LINK TL-SG1024D 24-Port Gigabit | Cisco ASA 5506 firewall  | Cisco Catalyst 3750 Gigabit Switch | Cisco 2960C-LL | HP MicroServer G8 NAS | Custom built SCCM Server.

 

 

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5 hours ago, Abdul201588 said:

I guess It's not configured to be access via the specific network. Speak to who manages the network and ask them to allow the connection to the server

 

OP mention that he can access via other networks. Most likely the specific network does not have access to the server via ACLs

well yeah his best option is to talk to IT at work

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