All RGB lights suddenly stopped working (MSI Mystic Light)

[wyktek]

I don't know how to describe it. I'm actually not sure if it's the software.

 

The problem is that suddenly all the RGB lights just shut down. I didn't notice at first that I have no more RGB light up on my fans, my cpu liquid cooler and my x570 MSI MB.

 

Dragon Center works ok, MSI Mystic Light opens as well and it shows me that all patterns are set as before. I verified and found that there was a new bios version, so I installed the new version, I tried reinstalling Dragon Center and Mystic Light again, but the problem persists. I repeat - the software looks fine, tho I don't think that it is possible that all rgb lights just had a short or something. I hope it is something with the drivers, but I don't know what to do.

 

I also tried turning on and off rgb control from the bios and restarting in between - it didn't help.

 

July 10, 2020

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Module Information

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Intel Network Drivers         25.0.0.0

AMD Chipset Driver            2.04.28.626

Bluetooth Drivers             21.90.2.1

Realtek HD Universal Drivers  6.0.8975.1

Intel WIFI Drivers            21.90.2.1

Google Chrome                 83.0.4103.116

Flash BIOS Button             4

MS-7B93                       1.76

Base Module                   1.0.0.39

Engine                        1.0.0.52

FWRescue                      1.0.0.07

Game Highlights               1.0.0.11

Gaming Hotkey                 1.0.0.13

Lan Manager                   1.0.0.35

My Device                     1.0.0.05

Mystic Light                  1.0.0.70

Nahimic                       1.0.0.06

SDK                           1.0.0.46

Smart Tool                    1.0.0.10

Speed Up                      1.0.0.03

Super Charger                 1.0.0.10

Support                       1.0.0.44

True Color                    1.0.0.17

Voice Boost                   1.0.0.07

Voice Control                 1.0.0.09

 

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System Information

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Serial Number:               

Product Name:                 MPG X570 GAMING PRO CARBON WIFI

OS:                           Microsoft Windows 10 Pro 64-bit Ver.2004 (OS build 19041.329)

BIOS Version:                 1.76

BIOS Release Date:            07/03/2020

CPU:                          AMD Ryzen 5 3600 6-Core Processor             

Memory:                       32 GB @

                               - 16 GB DDR4-3200, Unknown CMK32GX4M2D3200C16 

                               - 16 GB DDR4-3200, Unknown CMK32GX4M2D3200C16 

Drive:                        HDD, ST1000LM035-1RK172, 931.51 GB

Drive:                        SSD, Samsung SSD 970 EVO 1TB, 931.51 GB

Network:                      Intel(R) I211 Gigabit Network Connection

Network:                      Intel(R) Wi-Fi 6 AX200 160MHz

Power Plan:                   GUID: 9897998c-92de-4669-853f-b7cd3ecb2790 (AMD Ryzen™ Balanced)

 

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Programs and Features

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Intel(R) Network Connections 25.0.0.0                                              , 25.0.0.0, 20200606

Microsoft Visual C++ 2010 Redistributable - x64 10.0.40219                         , 10.0.40219, 20200526

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161                     , 9.0.30729.6161, 20200526

Microsoft Visual C++ 2005 Redistributable - x64 8.0.61000                          , 8.0.61000, 20200526

Intel(R) Computing Improvement Program                                             , 2.4.05718, 20200606

AMD Ryzen Master SDK                                                               , 2.2.0.1506, 20200607

Google Chrome                                                                      , 83.0.4103.116, 20200625

Intel(R) Wireless Bluetooth(R)                                                     , 21.90.2.1, 20200606

Samsung Magician                                                                   , 6.1.0.170, 20200606

Sapphire TRIXX 7.3.0                                                               , 7.3.0, 20200606

AMD System Monitor                                                                 , 1.0.9, 20200607

Microsoft Visual C++ 2005 Redistributable - x86 8.0.61001                          , 8.0.61001, 20200526

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161                     , 9.0.30729.6161, 20200526

MSI SDK                                                                            , 1.0.0.46, 20200710

Microsoft Visual C++ 2010 Redistributable - x86 10.0.40219                         , 10.0.40219, 20200526

Realtek Audio Driver                                                               , 6.0.8975.1, 20200708

 

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Windows Hotfix

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KB4552925                                                                          , Update,

KB4534170                                                                          , Update,

KB4537759                                                                          , Security Update,

KB4545706                                                                          , Security Update,

KB4557968                                                                          , Security Update,

KB4560366                                                                          , Security Update,

KB4561600                                                                          , Security Update,

KB4557957                                                                          , Update

 

[Michael Parchment Jr.]

I'm having the same problem with that MB. I RMA it and still not working.I even did eveything you did.