Newegg_Support

Hi there! I am so sorry to hear about this experience with one of our third party sellers. Please send us a message with your order number so we can check into this matter further for you. Thank you, Natalie [Newgg Support]

Hey there! Generally speaking most items on our site have a 30 day return policy for either a refund or a replacement. In order for the return to be approved we do require all original packaging in its original condition, so removing the UPC from the box may warranty the denial of your return. However if the item is defective, we may be able to approve it without the UPC for replacement but refund would not be an option. We just would ask that you keep the actual retail box and contact us back directly. Lets say you encounter an issue past Newegg's return time frame, chance are that there is warranty on the item. If there is warranty then you will be able to reach out to the manufacturer directly for warranty assistance. The removal of the UPC should not affect your warranty options. If there is anything else I can help out with please feel free to email us at community@newegg.com Thank you, Eva [Newegg Support]

Hey there Joshua, Please allow me to start by apologizing for the clear frustrations this experience has caused you. Unfortunately if an item is out of stock at the time an RMA is processed it will automatically default to a refund. We do our best to get our returns processed as soon as possible and sadly that does mean we do not have the option to keep an RMA on hold until stock is replenished. We try to get ahold of as many GPU's as we can, and we hope that production does start to pick up soon. But until then we can only suggest to keep entering our shuffles, this is our best way of trying to get these cards into the hands of our real customers. Please feel free to email us directly at community@newegg.com if you do have any additional questions and or concerns. Thank you, Eva [Newegg Support]

Hey there, Please reach out to us via email with your account details to community@newegg.com for further assistance. You can also reach out to us by phone or chat as well. Thank you, Natalie [Newegg Support]

Hey Mr_Argon, Newegg has tons of products available for tech lovers in New Zealand! Here is the link to our site https://www.newegg.com/global/nz-en/ . If you have any questions or concerns, please feel free to send us a private message here or via email to wecare@service.newegg.com. Kindly, Lindsay [Newegg Support]

Hello, Sorry to hear there were issues with your recent order. I would love to look into it further. Send me an email to wecare@newegg.com with your sales order information, and a reference to this post. I look forward to hearing from you. Kindly, Derek [Newegg Support]

Hello Darchitect, That is correct. The UPC that you cut out needs to be taped to the form. Kindly, Rudy[Newegg Support]

Hello Darchitect. They want you to tape the UPC to the form in the location of the box. I would also advise to make copies of everything that you submit to the rebate company for your records. I hope this was helpful. Kindly, Rudy[Newegg Support]

Hello A Random Dude, I do apologize about any miscommunications regarding the rebates. As I stated previously, the rebates are offered and honored by the manufacturer as an incentive to purchase their products. We do not handle the rebates nor do we handle the distribution of funds. The return time frame for products is usually 30 days depending on the item. For issues with a product beyond the first 30 days, you would need to contact the manufacturer. Typically, most products never encounter any issues and it is safe to submit a rebate since a consumers intention is not to return the item after they have purchased it. For this reason I advised testing the product for functionality prior to submitting the rebate. I hope this was helpful. Kindly, Rudy[Newegg Support]

Hello A Random Dude, Removing the UPC will void the return policy. But you will still be able to reach out to the manufacturer for warranty assistance in the case of a malfunction. I would advise for you to make sure to test your products prior to cutting out the UPC and applying for the rebate. Kindly, Rudy[Newegg Support]

Hello A Random Dude, The rebates are provided by the manufacturer as an incentive to purchase their items. You would need to follow their instructions in order to qualify for the rebate. You would first need to pre-register online. Once registered you will need to print out the rebate form and attach all original documents. This means cutting out the UPC as well. I would advise making copies of everything you submit for your records. You will also need to mail the rebate form and requested documentation to the manufacturer as well as pay for postage. I hope this information was helpful. Kindly, Rudy[Newegg Support]

Hello there! I am sorry to hear this but I would be happy to assist. Please send a private message with your order information and please refer this post! Looking forward to hearing from you! Thank you, Nicholas [Newegg Support]

Hi there, @SnippyLongDroppings! Thank you very much for bringing this up to our attention. I sincerely apologize for any troubles that this may have caused for you. Please send us a private message with your order details and reference this post. I'd be more than happy to further assist you! Thank you! Ernie [Newegg Support]

Hi Ginger, I'm sorry for the issues you're having with our e mails. When time permits please send us a private message with your account information so I can take a look further into this for you. Thank you, Louis [Newegg Support]

Hello Itz.Flowers, When it comes to open box items, they are actually sold as is. Not to be confused with refurbished items. This may or may not include accessories and unfortunately sometime they are missing from open box items. I just wanted to give you a fair warning before you purchase the item. If the power adapter is missing you may use a compatible generic power supply but I personally would advise against that since they are not rated by the manufacturer and may cause power issues that could damage the item. Additionally open box items are not covered by the manufacturers warranty unless otherwise specified. In any case there is still a return policy for open box products. I hope this was helpful. Rudy[Newegg Support]

Hey John, I'm so sorry you feel that way, and if you were treated with poor customer service. I can assure you that's not our intention. If this was in regards to a recent order experience, please feel free to send us a message with your feedback. Even if it wasn't account or order related, I would like to see if there's anything we can do to help turn your view around. Thank you, Louis [Newegg Support]

Hello there, I do see that you are interested in a return and would be happy to assist you. As long as the item is unopened I can set up a return for a refund. Please reach out to us by sending a private message or an email to Wecare@newegg.com with a reference to this post. Looking forward to hearing from you. Thank you, Nicholas [Newegg Support]

Hi there! If you have any questions or concerns, we're always willing to assist first and make sure were taking care of you. You can always send us an email at wecare@newegg.com and we'd be happy to hear from you! -Ellia

Hi zer0gravity, I apologize for the confusion. Please email us at wecare@newegg.com with the Newegg item number of the item you are looking to purchase so we can get some clarification on these two protection plans. Please also include a link to this review. Regards, Darlene (Newegg Support)