Hi there.
I have a Surface pro (gen 5) i7 7600u 16gb ram. WIN 10 build 19042.867
The other day, for no reason whatsoever (wasn't after an update) both my USB port and Bluetooth stopped working. In device manager the bt controller is nowhere to be found, and the Usb has a warning sign and says:
This device cannot start. (code 10)
(Operation failed)
The requested operation was unsuccessful
Another warning sign is present under firmware>Surface Me
This device cannot start. (code 10)
Indicate a revision number encountered of specified is not one
know by the service. It may be a more recent revision than the service is aware of
I did a very painful and long cloud backup (with no USB port, my microsd reader fried a long time ago) and I tried running a diagnostic that did find an usb and firmware problem but did absolutely nothing to fix it. I tried installing different drivers, disabling devices, uninstalling driver, formatting the pc, doing updates, do rollbacks of updates, but no luck!
Does anybody have any idea how to fix this?
The usb port seems working before I boot windows, since it does start a bootable usb
Thank you very much I don't know what to do anymore