Two weeks ago I bought myself a asus rog strix gl702vi-gc059t gaming laptop at Mediamarkt NL. We have this lovely week where they take 21% of all the prices (yes, much like Black Friday).
I was already searching for a new gaming laptop before this week started. With a budget of 2200 euro, the asus regular price was to expensive for my taste.
So when the price dropped from 2600 euro to around 2150 I compared it again to other laptops. It seemed like Mediamarkt's offer wasn't half bad.
mediamarkt advertised with the following specs:
Intel Core i7-7700HQ,
Intel Mobile HM175
geforce gtx 1080,
16gb Ram,
256GB M2
1TB HDD
120 HZ screen with G-sync
So it seemed like a good package for the price. Somewhere withing that week I bought the laptop. It worked like a charm.
A day after receiving the laptop I found myself wandering through the Nvidia control-panel. This was where I first noticed that the screen is not a 120 Hz but a 75 Hz screen..
So I contacted Mediamarkt and told them that they gave me a 75 Hz model instead of the 120 Hz model.
Mediamarkt offered there sincere apology and said that I could get a refund if I want. My reaction to this message was that I would love the same laptop, with a 120 Hz screen instead of the 75 Hz.
Mediamarkt said that that it is not possible to get an other asus rog strix gl702, but they would send me a gl503 if I'd like.... What a terrible joke.
I explained them how there is a 1000 euro price difference between the two laptops and that it would not solve my problem.
After a lot of wasted time I received two options. Keep the laptop and get 120 euro for the trouble, or return it and get your 2150 euro back, with a 50 euro giftcard. They also took the asus gl702 from their website like it doesn't exist.
So I'm stuck with the question, what should I do?
Should I take the 120 euro ( which will not fix my Hz problem, but could be used to buy a screen)
or should I return it and buy an other laptop?
Or keep complaining until they come with a appropriate fix for my problem?
Anyway, thanks in advance for your opinions people!
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