Oafah

Greetings all. Hate for this to be my first post, but here it goes.
 
After my 840 PRO 256GB SSD died on me yesterday, I sought RMA service. I registered the product with the Samsung website, but oddly enough, my warranty service was listed as "null". Strange.
 
I called them for service this morning and was informed that Samsung did not issue direct RMA service for the drives, and I quote, "that I would have to contact the retailer for service." As such, thanks to the folks over at Tiger Direct being long gone from the retail game, I'm shit out of luck. They're B2B service isn't helping me either.
 
I contacted Samsung for further advice, and said there was nothing they could do. At first, the customer support agent directed me to Seagate for service, thinking the SSD division had been sold along with the HDD division, but no such luck.
 
The *only* option that might work is to go through their US-only RMA service, which apparently costs a fortune in duty fees, and might not even be honoured thanks to their rather strict policy regarding RMA replacement.
 
While I certainly have nothing but good things to say about the reliability and performance of Samsung drives, their lack of service on their otherwise "impressive warranties" is laughably bad.
 
Needless to say, I'm sounding off on any and all Canadian hardware forums that will heed my warning. I've been in the PC repair business on and off for 15 years, and in all my time dealing with the RMA process, with over 50 different manufacturers ranging all the way from XFX PSUs to Corsair gaming peripherals to Hynix ECC RAM, never have I encountered such terrible service.
 
And just for the record, even if your local retailer is still standing, you'll need a receipt for service. As many of you might know, Asus, Gigabyte, EVGA, Sapphire, Powercolor, ECS, Biostar, Micron, Zotac, Corsair, Acer...none of these companies require buyers to keep physical receipts. Hell - paper receipts don't even _last_ more than 3 months in a wallet. I don't know how anyone can expect us to keep them for upward of 10 fucking years.
 
Anyhow, that's my story, and I hope word spreads so someone at Samsung can do something about it. Otherwise, they're just screwing people out of a service that we're entitled to by purchasing their product.
 
For further reading, see here: http://www.hardwarecanucks.com/forum/storage/60608-samsung-ssd-support-canada.html
 
Apparently this has been an ongoing issue for awhile now.

Austin's choice of a 6990 was questionable, even before he decided to employ his hair-brain (albeit entertaining) strategy of using two junk PSUs to power a single system. He'll be lucky if he can make it through a single benchmark, even if he manages to get it up and running.
 
That said, you can't fault the poor guy. He just wanted to try something different and have a bit of fun. He's clearly not as well-versed in the field as his competition, but he sure is putting on a good show.

Greetings all. Hate for this to be my first post, but here it goes.
 
After my 840 PRO 256GB SSD died on me yesterday, I sought RMA service. I registered the product with the Samsung website, but oddly enough, my warranty service was listed as "null". Strange.
 
I called them for service this morning and was informed that Samsung did not issue direct RMA service for the drives, and I quote, "that I would have to contact the retailer for service." As such, thanks to the folks over at Tiger Direct being long gone from the retail game, I'm shit out of luck. They're B2B service isn't helping me either.
 
I contacted Samsung for further advice, and said there was nothing they could do. At first, the customer support agent directed me to Seagate for service, thinking the SSD division had been sold along with the HDD division, but no such luck.
 
The *only* option that might work is to go through their US-only RMA service, which apparently costs a fortune in duty fees, and might not even be honoured thanks to their rather strict policy regarding RMA replacement.
 
While I certainly have nothing but good things to say about the reliability and performance of Samsung drives, their lack of service on their otherwise "impressive warranties" is laughably bad.
 
Needless to say, I'm sounding off on any and all Canadian hardware forums that will heed my warning. I've been in the PC repair business on and off for 15 years, and in all my time dealing with the RMA process, with over 50 different manufacturers ranging all the way from XFX PSUs to Corsair gaming peripherals to Hynix ECC RAM, never have I encountered such terrible service.
 
And just for the record, even if your local retailer is still standing, you'll need a receipt for service. As many of you might know, Asus, Gigabyte, EVGA, Sapphire, Powercolor, ECS, Biostar, Micron, Zotac, Corsair, Acer...none of these companies require buyers to keep physical receipts. Hell - paper receipts don't even _last_ more than 3 months in a wallet. I don't know how anyone can expect us to keep them for upward of 10 fucking years.
 
Anyhow, that's my story, and I hope word spreads so someone at Samsung can do something about it. Otherwise, they're just screwing people out of a service that we're entitled to by purchasing their product.
 
For further reading, see here: http://www.hardwarecanucks.com/forum/storage/60608-samsung-ssd-support-canada.html
 
Apparently this has been an ongoing issue for awhile now.

Greetings all. Hate for this to be my first post, but here it goes.
 
After my 840 PRO 256GB SSD died on me yesterday, I sought RMA service. I registered the product with the Samsung website, but oddly enough, my warranty service was listed as "null". Strange.
 
I called them for service this morning and was informed that Samsung did not issue direct RMA service for the drives, and I quote, "that I would have to contact the retailer for service." As such, thanks to the folks over at Tiger Direct being long gone from the retail game, I'm shit out of luck. They're B2B service isn't helping me either.
 
I contacted Samsung for further advice, and said there was nothing they could do. At first, the customer support agent directed me to Seagate for service, thinking the SSD division had been sold along with the HDD division, but no such luck.
 
The *only* option that might work is to go through their US-only RMA service, which apparently costs a fortune in duty fees, and might not even be honoured thanks to their rather strict policy regarding RMA replacement.
 
While I certainly have nothing but good things to say about the reliability and performance of Samsung drives, their lack of service on their otherwise "impressive warranties" is laughably bad.
 
Needless to say, I'm sounding off on any and all Canadian hardware forums that will heed my warning. I've been in the PC repair business on and off for 15 years, and in all my time dealing with the RMA process, with over 50 different manufacturers ranging all the way from XFX PSUs to Corsair gaming peripherals to Hynix ECC RAM, never have I encountered such terrible service.
 
And just for the record, even if your local retailer is still standing, you'll need a receipt for service. As many of you might know, Asus, Gigabyte, EVGA, Sapphire, Powercolor, ECS, Biostar, Micron, Zotac, Corsair, Acer...none of these companies require buyers to keep physical receipts. Hell - paper receipts don't even _last_ more than 3 months in a wallet. I don't know how anyone can expect us to keep them for upward of 10 fucking years.
 
Anyhow, that's my story, and I hope word spreads so someone at Samsung can do something about it. Otherwise, they're just screwing people out of a service that we're entitled to by purchasing their product.
 
For further reading, see here: http://www.hardwarecanucks.com/forum/storage/60608-samsung-ssd-support-canada.html
 
Apparently this has been an ongoing issue for awhile now.

Greetings all. Hate for this to be my first post, but here it goes.
 
After my 840 PRO 256GB SSD died on me yesterday, I sought RMA service. I registered the product with the Samsung website, but oddly enough, my warranty service was listed as "null". Strange.
 
I called them for service this morning and was informed that Samsung did not issue direct RMA service for the drives, and I quote, "that I would have to contact the retailer for service." As such, thanks to the folks over at Tiger Direct being long gone from the retail game, I'm shit out of luck. They're B2B service isn't helping me either.
 
I contacted Samsung for further advice, and said there was nothing they could do. At first, the customer support agent directed me to Seagate for service, thinking the SSD division had been sold along with the HDD division, but no such luck.
 
The *only* option that might work is to go through their US-only RMA service, which apparently costs a fortune in duty fees, and might not even be honoured thanks to their rather strict policy regarding RMA replacement.
 
While I certainly have nothing but good things to say about the reliability and performance of Samsung drives, their lack of service on their otherwise "impressive warranties" is laughably bad.
 
Needless to say, I'm sounding off on any and all Canadian hardware forums that will heed my warning. I've been in the PC repair business on and off for 15 years, and in all my time dealing with the RMA process, with over 50 different manufacturers ranging all the way from XFX PSUs to Corsair gaming peripherals to Hynix ECC RAM, never have I encountered such terrible service.
 
And just for the record, even if your local retailer is still standing, you'll need a receipt for service. As many of you might know, Asus, Gigabyte, EVGA, Sapphire, Powercolor, ECS, Biostar, Micron, Zotac, Corsair, Acer...none of these companies require buyers to keep physical receipts. Hell - paper receipts don't even _last_ more than 3 months in a wallet. I don't know how anyone can expect us to keep them for upward of 10 fucking years.
 
Anyhow, that's my story, and I hope word spreads so someone at Samsung can do something about it. Otherwise, they're just screwing people out of a service that we're entitled to by purchasing their product.
 
For further reading, see here: http://www.hardwarecanucks.com/forum/storage/60608-samsung-ssd-support-canada.html
 
Apparently this has been an ongoing issue for awhile now.

Greetings all. Hate for this to be my first post, but here it goes.
 
After my 840 PRO 256GB SSD died on me yesterday, I sought RMA service. I registered the product with the Samsung website, but oddly enough, my warranty service was listed as "null". Strange.
 
I called them for service this morning and was informed that Samsung did not issue direct RMA service for the drives, and I quote, "that I would have to contact the retailer for service." As such, thanks to the folks over at Tiger Direct being long gone from the retail game, I'm shit out of luck. They're B2B service isn't helping me either.
 
I contacted Samsung for further advice, and said there was nothing they could do. At first, the customer support agent directed me to Seagate for service, thinking the SSD division had been sold along with the HDD division, but no such luck.
 
The *only* option that might work is to go through their US-only RMA service, which apparently costs a fortune in duty fees, and might not even be honoured thanks to their rather strict policy regarding RMA replacement.
 
While I certainly have nothing but good things to say about the reliability and performance of Samsung drives, their lack of service on their otherwise "impressive warranties" is laughably bad.
 
Needless to say, I'm sounding off on any and all Canadian hardware forums that will heed my warning. I've been in the PC repair business on and off for 15 years, and in all my time dealing with the RMA process, with over 50 different manufacturers ranging all the way from XFX PSUs to Corsair gaming peripherals to Hynix ECC RAM, never have I encountered such terrible service.
 
And just for the record, even if your local retailer is still standing, you'll need a receipt for service. As many of you might know, Asus, Gigabyte, EVGA, Sapphire, Powercolor, ECS, Biostar, Micron, Zotac, Corsair, Acer...none of these companies require buyers to keep physical receipts. Hell - paper receipts don't even _last_ more than 3 months in a wallet. I don't know how anyone can expect us to keep them for upward of 10 fucking years.
 
Anyhow, that's my story, and I hope word spreads so someone at Samsung can do something about it. Otherwise, they're just screwing people out of a service that we're entitled to by purchasing their product.
 
For further reading, see here: http://www.hardwarecanucks.com/forum/storage/60608-samsung-ssd-support-canada.html
 
Apparently this has been an ongoing issue for awhile now.

Greetings all. Hate for this to be my first post, but here it goes.
 
After my 840 PRO 256GB SSD died on me yesterday, I sought RMA service. I registered the product with the Samsung website, but oddly enough, my warranty service was listed as "null". Strange.
 
I called them for service this morning and was informed that Samsung did not issue direct RMA service for the drives, and I quote, "that I would have to contact the retailer for service." As such, thanks to the folks over at Tiger Direct being long gone from the retail game, I'm shit out of luck. They're B2B service isn't helping me either.
 
I contacted Samsung for further advice, and said there was nothing they could do. At first, the customer support agent directed me to Seagate for service, thinking the SSD division had been sold along with the HDD division, but no such luck.
 
The *only* option that might work is to go through their US-only RMA service, which apparently costs a fortune in duty fees, and might not even be honoured thanks to their rather strict policy regarding RMA replacement.
 
While I certainly have nothing but good things to say about the reliability and performance of Samsung drives, their lack of service on their otherwise "impressive warranties" is laughably bad.
 
Needless to say, I'm sounding off on any and all Canadian hardware forums that will heed my warning. I've been in the PC repair business on and off for 15 years, and in all my time dealing with the RMA process, with over 50 different manufacturers ranging all the way from XFX PSUs to Corsair gaming peripherals to Hynix ECC RAM, never have I encountered such terrible service.
 
And just for the record, even if your local retailer is still standing, you'll need a receipt for service. As many of you might know, Asus, Gigabyte, EVGA, Sapphire, Powercolor, ECS, Biostar, Micron, Zotac, Corsair, Acer...none of these companies require buyers to keep physical receipts. Hell - paper receipts don't even _last_ more than 3 months in a wallet. I don't know how anyone can expect us to keep them for upward of 10 fucking years.
 
Anyhow, that's my story, and I hope word spreads so someone at Samsung can do something about it. Otherwise, they're just screwing people out of a service that we're entitled to by purchasing their product.
 
For further reading, see here: http://www.hardwarecanucks.com/forum/storage/60608-samsung-ssd-support-canada.html
 
Apparently this has been an ongoing issue for awhile now.

Greetings all. Hate for this to be my first post, but here it goes.
 
After my 840 PRO 256GB SSD died on me yesterday, I sought RMA service. I registered the product with the Samsung website, but oddly enough, my warranty service was listed as "null". Strange.
 
I called them for service this morning and was informed that Samsung did not issue direct RMA service for the drives, and I quote, "that I would have to contact the retailer for service." As such, thanks to the folks over at Tiger Direct being long gone from the retail game, I'm shit out of luck. They're B2B service isn't helping me either.
 
I contacted Samsung for further advice, and said there was nothing they could do. At first, the customer support agent directed me to Seagate for service, thinking the SSD division had been sold along with the HDD division, but no such luck.
 
The *only* option that might work is to go through their US-only RMA service, which apparently costs a fortune in duty fees, and might not even be honoured thanks to their rather strict policy regarding RMA replacement.
 
While I certainly have nothing but good things to say about the reliability and performance of Samsung drives, their lack of service on their otherwise "impressive warranties" is laughably bad.
 
Needless to say, I'm sounding off on any and all Canadian hardware forums that will heed my warning. I've been in the PC repair business on and off for 15 years, and in all my time dealing with the RMA process, with over 50 different manufacturers ranging all the way from XFX PSUs to Corsair gaming peripherals to Hynix ECC RAM, never have I encountered such terrible service.
 
And just for the record, even if your local retailer is still standing, you'll need a receipt for service. As many of you might know, Asus, Gigabyte, EVGA, Sapphire, Powercolor, ECS, Biostar, Micron, Zotac, Corsair, Acer...none of these companies require buyers to keep physical receipts. Hell - paper receipts don't even _last_ more than 3 months in a wallet. I don't know how anyone can expect us to keep them for upward of 10 fucking years.
 
Anyhow, that's my story, and I hope word spreads so someone at Samsung can do something about it. Otherwise, they're just screwing people out of a service that we're entitled to by purchasing their product.
 
For further reading, see here: http://www.hardwarecanucks.com/forum/storage/60608-samsung-ssd-support-canada.html
 
Apparently this has been an ongoing issue for awhile now.

Greetings all. Hate for this to be my first post, but here it goes.
 
After my 840 PRO 256GB SSD died on me yesterday, I sought RMA service. I registered the product with the Samsung website, but oddly enough, my warranty service was listed as "null". Strange.
 
I called them for service this morning and was informed that Samsung did not issue direct RMA service for the drives, and I quote, "that I would have to contact the retailer for service." As such, thanks to the folks over at Tiger Direct being long gone from the retail game, I'm shit out of luck. They're B2B service isn't helping me either.
 
I contacted Samsung for further advice, and said there was nothing they could do. At first, the customer support agent directed me to Seagate for service, thinking the SSD division had been sold along with the HDD division, but no such luck.
 
The *only* option that might work is to go through their US-only RMA service, which apparently costs a fortune in duty fees, and might not even be honoured thanks to their rather strict policy regarding RMA replacement.
 
While I certainly have nothing but good things to say about the reliability and performance of Samsung drives, their lack of service on their otherwise "impressive warranties" is laughably bad.
 
Needless to say, I'm sounding off on any and all Canadian hardware forums that will heed my warning. I've been in the PC repair business on and off for 15 years, and in all my time dealing with the RMA process, with over 50 different manufacturers ranging all the way from XFX PSUs to Corsair gaming peripherals to Hynix ECC RAM, never have I encountered such terrible service.
 
And just for the record, even if your local retailer is still standing, you'll need a receipt for service. As many of you might know, Asus, Gigabyte, EVGA, Sapphire, Powercolor, ECS, Biostar, Micron, Zotac, Corsair, Acer...none of these companies require buyers to keep physical receipts. Hell - paper receipts don't even _last_ more than 3 months in a wallet. I don't know how anyone can expect us to keep them for upward of 10 fucking years.
 
Anyhow, that's my story, and I hope word spreads so someone at Samsung can do something about it. Otherwise, they're just screwing people out of a service that we're entitled to by purchasing their product.
 
For further reading, see here: http://www.hardwarecanucks.com/forum/storage/60608-samsung-ssd-support-canada.html
 
Apparently this has been an ongoing issue for awhile now.