I am waiting for a Retro Screwdriver that I was gifted via IOU. The order was placed on the 6th, the label was made on the 15th and nothing since then.
I think the "waiting to clear customs" excuse is a little weak as the product was ordered in stock and I have placed several aliexpress orders for electronics that have cleared customs without delay in the past month.
I understand it's a fairly small outfit but when you sell items as "in stock" and don't communicate anything beyond that just not an acceptable level of customer service for a multiple million dollar operation.