All,
Earlier this month my K30 keyboard suffered a massive brain-fart and the LEDs died along with some of the keys. After a quick conversation with a charming girl at Corsair in California I applied for a RMA. With in 24 hours of emailing the details in, I received the RMA receipt and packed up my keyboard and sent it off. Corsair emailed me when it arrived in California and again when the RMA process was complete. They emailed again when the replacement was shipped out and four days later, I had a brand new key board in my hands.
The process count have been easier, the girl on the phone couldn't have been more helpful and overall, a big thumbs up to Corsair for the ease and speed of the process in all.
The only complaint I have is not related to Corsair, but USPS. I paid for full USPS tracking with the postage and according to them, my keyboard is still waiting clearance from US customs at the border!!!!! Even Canada post was able to tell me more information about the keyboard's location as it was in transit until it cleared US customs ....
Cheers
T