FiiO E10k not detected

[Fibeus]

So I bought the DT990 headphones with the FiiO E10k Dac / Amp. I’m pretty new to this. I was using a gaming headset from Razer prior to this.

 

So, when I connect my E10k through usb nothing happens. I’ve tried different ports, different cables even. Nothing. A driver installation wizard is supposed to show up and yet nothing happens. Going to my playback devices I see no new device or anything.

[Kibelok]

This might sound like a dumb question, but did you turn it on after you plugged the USB in? The volume knob, turn it to your right so it's actually on.

[Fibeus]

5 minutes ago, Kibelok said:

This might sound like a dumb question, but did you turn it on after you plugged the USB in? The volume knob, turn it to your right so it's actually on.

 Yes I did.

[Kibelok]

Just now, Fibeus said:

 Yes I did.

Okay, have you tried checking Device Manager to see if it shows up there, maybe an exclamation mark? Also make sure the cable is actually attached behind it, it can become loose fairly easy.

[Fibeus]

9 minutes ago, Kibelok said:

Okay, have you tried checking Device Manager to see if it shows up there, maybe an exclamation mark? Also make sure the cable is actually attached behind it, it can become loose fairly easy.

Firstly thanks for taking the time to help. Yes i did. Not on device manager either. I searched under audio devices. But there was no other devices section which makes me think it is not there. The light turns blue when I plug it so it’s probably not dead. Maybe an interference with some software on my machine? I don’t really know. I restarted several times just in case but no success there. Any ideas?

[Kibelok]

5 minutes ago, Fibeus said:

Firstly thanks for taking the time to help. Yes i did. Not on device manager either. I searched under audio devices. But there was no other devices section which makes me think it is not there. The light turns blue when I plug it so it’s probably not dead. Maybe an interference with some software on my machine? I don’t really know. I restarted several times just in case but no success there. Any ideas?

Honestly, no idea. Try posting it here for someone at Fiio to actually help you: http://fiio.net:8000/forum.php?mod=forumdisplay&fid=65

 

[SolarNova]

@Fibeus

 

You need to install Fiio control panel.

 

i use a FiiO X3K, u need the software installed and the DAP switched ot DAC mode.

[Fibeus]

2 minutes ago, SolarNova said:

@Fibeus

 

You need to install Fiio control panel.

 

i use a FiiO X3K, u need the software installed and the DAP switched ot DAC mode.

Since I’m not getting a popup to install this software when I plug the E10k is there a download link for me to do it manually?

[Kibelok]

3 minutes ago, Fibeus said:

Since I’m not getting a popup to install this software when I plug the E10k is there a download link for me to do it manually?

Should be this one: http://fiio-tool.fiio.net/E10K-ASIO-Driver.zip

[SolarNova]

Ok nvm think its slightly different than my DAP setup.

 

All i have seen is som1 recommend unplugging ALL usb devices from your computer, then plugigng inth E10k and see if it then recognises it.

[Fibeus]

3 minutes ago, Kibelok said:

Should be this one: http://fiio-tool.fiio.net/E10K-ASIO-Driver.zip

will try this one once I’m home. Thanks.

 

1 minute ago, SolarNova said:

Ok nvm think its slightly different than my DAP setup.

 

All i have seen is som1 recommend unplugging ALL usb devices from your computer, then plugigng inth E10k and see if it then recognises it.

 

@Kibelok posted a link that seems to be specifically for my model. So I guess that might help. Ill try it and let you know!

[SolarNova]

Try the driver download on this page

 

https://www.fiio.com/e10kfaq

[Fibeus]

Just to conclude here, I was at work when I asked the question here, and I had left my FiiO connected to my pc when I left. When I came back It had installed drivers and it was recognized in playback devices without me having done anything. Its working perfectly ever since! Thanks for your input anyway guys. Cheers.