NVIDIA stutter Netflix/Amazon/Spotify

[Macros]

Hi guys,

 

I srsly think this problem should have been solved years ago, but here we are:

If you search the symptoms you will find multiple topics (even in this forum), that are regarding the same issue. (Even early 2017, 2016)

 

My PC: Gigabyte 1070TI, 4790k, 16gb ddr3, MSI 790FXGD70, 750PSU.

Setup: 3 Monitors: GSYNC 1440p@144hz, 2x1080p@60Hz

 

The problem:

Whenever I start a Netflix stream, Amazon video or Spotify song, the PC consistently starts to stutter at a constant rate. (every 1-3s, depending on which monitors are active and if multiple videos are open.)

This can be felt e.g. by moving the mouse or watching an animation.

For all 3 apps this happens with chrome and canary, as well as for Netflix and Amazon with firefox.

This issue has been present on my PC for over a year, so multiple versions of all programs and drivers have been testet. 

Windows was also reinstalled and graphics drivers deep removed.

 

• If none of the mentioned apps are open the PC runs like hot butter, no issues in any other application.
• Using only 1 Monitor only changes the rate of the stutter.
• Changing the GPU clock does not alleviate the problem, closing AUROS also doesn't.
• Changing VSYNC/GSYNC settings in Control Panel does not help.
• Changing 144Hz to 60Hz didn't help.

 

NVIDIA promised a fix on more than one occasion, but they either can't manage it or refuse to do so.

 

I can provide videos, gifs and more information about the problem.

 

Is there any way we can find the root of this problem?

Did I miss anything?

Can we get NVIDIA to do something or help them fix it?

 

 

Any help is greatly appreciated.

Acrosicious

[mmx4000]

I have been having the same issues. Try setting your 144Hz monitor to 120Hz. This seems to fix it for most people. The issue is actually with Windows 10 it looks like. It tries to sync all displays with a similar multiplier. Since 144 doesn't divide with 60, it seems to create the issues you mentioned. Give that a shot and let me know if it helps.

[Dielji]

I'm having this exact problem, and have yet to find a solution that works.  In my case, it actually causes the HDMI connection to my TV to destabilize; it flickers blue every few seconds, sometimes losing connection entirely.  It started with just Chrome, but seems to start happening with other browsers as I update them; i.e. I was able to watch Netflix in an older version of Firefox, then after an update it started doing it again.

[haydster7]

DRM library for chrome and firefox

https://www.reddit.com/r/nvidia/comments/ah99jm/a_complete_fix_for_stuttering_videos_in_the/

https://forums.geforce.com/default/topic/1048828/geforce-drivers/netflix-and-amazon-stuttering/19/

There are several variations of the solution depending on your exact setup, but the gist of all of them is the same, replace the library with an older version

[pzspah]

Tried turning off hardware acceleration in the afflicted apps?