Audio not working

[Zuref]

I was just playing and my audio stopped working. I use this usb headset: Alcatroz(by amrmaggeddon) X-craft HP-5 Pro .I tried using two sony headphones and they didn't work either so its my pc but then when I plugged the headset into my acer chrome book I didn't get any sound either. I tried the trouble shooting for the headset and it plays the beep but I don't hear anything so I click I didn't hear anything download driver again but then it just loads for ever. I have a windows update which is not updating so that might be part? It says that a something(can't remeber) driver needs to be downloaded then it asks me to update my computer but nothings happens. I have the disc that the headset came with but its one of those mini dics and I don't have a disc reader. 

HELP PLEASE

 

Main parts of my set up

i7-8700k

GTX 1060 6gb strix oc gaming edition

ASUS prime h370-a

[STRESSMASTER]

right click on the icon of the speaker (taskbar)and go to playback devices and verify it is outputing it to the right source

[Zuref]

nope didn't work 

[EsaT]

If there's no sound also from other source device that kinda implies fault being in headset.

 

USB dongle might have messed playback device config of Windows explaining why Sony headphones didn't give sound either.

So did you make sure integrated Realtek was default playback device when trying them?

 

Also wouldn't be first time if Windows volume mixer had for some reason muted sounds.

So check it.

[Zuref]

Yes I did

 

[Zuref]

@EsaT what should I do now?