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Good day, I have this friend I'm trying to help out, with her PC. She needs IE for work purposes and work purposes only.

When i boot the PC in safe mode it works great it works as intending, but however when it starts normally it takes almost 15mins or more (never timed it but extremely long time) to open while the other browsers chrome and firefox opens immediately. And even after it opens it takes another long time to do anything on it.

 

I have tried uninstalling and reinstalling IE11, system restore, windows update, SFC /scannow (no issues detected), upgraded from windows 7 to 10, dism repair (no issues detected), disable non essentials startup items and services. still the same thing.

 

Right now i feel like the only option is a wipe and new fresh install of windows however, getting the stuff she needs for work installed back on the machine will take forever as she needs to get someone from overseas who is extremely busy to set it up so that's a extremely last resort.

 

Oh the cause of the issues was a virus which was removed both by AVG and Malwarebytes, the only infected files was the one it created, and it was not in any system area. The name of the virus by Malwarebytes is Ransom.Agent.MSIL, AVG had called it a trojan.horse something (i cant remember the name and cant access the logs).

 

Any other suggestions i could try?

 

I also have been thinking write as i was writing this if i could try cloning a machine and do a restore however the machines i have access to are laptops while this is a desktop, dont think this will be too much of a issues as windows is very versatile these days.

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That sounds like there could be some sort of startup program that's slowing everything down. Try pressing Ctrl+Shift+Esc to bring up task manager, then go to the startup tab to see which programs are being loaded and disable any you don't need.

Computer engineering PhD student and RFML researcher

 

Daily Driver:

CPU: Ryzen 7 4800H | GPU: RTX 2060 | RAM: 32GB DDR4 3200MHz C16 | OS: Debian 13

 

Gaming PC:

CPU: Ryzen 5 5600X | GPU: EVGA RTX 2080Ti | RAM: 32GB DDR4 3200MHz C16 | OS: Windows 11

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6 minutes ago, thegreengamers said:

That sounds like there could be some sort of startup program that's slowing everything down. Try pressing Ctrl+Shift+Esc to bring up task manager, then go to the startup tab to see which programs are being loaded and disable any you don't need.

I have already done sooo

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2 minutes ago, Quinntun said:

I have already done sooo

Is anything taking up a significant portion of the RAM?

Computer engineering PhD student and RFML researcher

 

Daily Driver:

CPU: Ryzen 7 4800H | GPU: RTX 2060 | RAM: 32GB DDR4 3200MHz C16 | OS: Debian 13

 

Gaming PC:

CPU: Ryzen 5 5600X | GPU: EVGA RTX 2080Ti | RAM: 32GB DDR4 3200MHz C16 | OS: Windows 11

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