RAM Issues

[btgoodgame343]

I finally give up and I need some help with my RAM. I am running a 2x8GB kit, with 8 of the 16GB being "hardware reserved". I have tried literally everything, all drivers and BIOS updates are installed, I have taken out, reseated, switched over both RAM sticks, run Windows Memory Diagnostic with no errors, used resource monitor to confirm 8230MB is hardware reserved, however RAMMAP only shows 8GB, so no way for me to check what was using it, I've completely cleared the BIOS settings and made sure they were at default, gone through "maximum memory" and it was unchecked, searched high and wide across google and found literally nothing. It may be worth noting that my computer seems to not clear RAM when shut down, and reopens everything I already had open even though it is set to shut down, and I have fast boot disabled. I discovered this while trying to fix a memory leak due to my Killer Ethernet drivers, which had been fixed. I don't know if this has anything to do with my current problem, or if it's just a windows setting I've missed, but to me it seems odd. This forum is basically my last stop before either buying new ram, a new computer altogether, or giving in and taking it to a repair shop. If anyone knows anything, I'd greatly appreciate the help. Thanks.

My specs are:

• OS: Windows 10 Pro 64 bit
• Motherboard: Gigabyte GA-990FX-Gaming (BIOS version F2, latest)
• CPU: AMD FX-8350 (overclocked to 4.5GHz but issue still present at stock speeds)
• RAM: 2x8GB Kingston HyperX 1866MHz
• GPU: EVGA GTX 1080Ti FTW3 Hybrid
• SSD: Corsair Force LE (240GB) boot drive
• HDD: Seagate Barracuda 2TB, 3TB and Toshiba X300 5TB storage drives
• PSU: Silverstone Strider Platinum 1000W

[Tabs]

27 minutes ago, btgoodgame343 said:

I finally give up and I need some help with my RAM. I am running a 2x8GB kit, with 8 of the 16GB being "hardware reserved". I have tried literally everything, all drivers and BIOS updates are installed, I have taken out, reseated, switched over both RAM sticks, run Windows Memory Diagnostic with no errors, used resource monitor to confirm 8230MB is hardware reserved, however RAMMAP only shows 8GB, so no way for me to check what was using it, I've completely cleared the BIOS settings and made sure they were at default, gone through "maximum memory" and it was unchecked, searched high and wide across google and found literally nothing. It may be worth noting that my computer seems to not clear RAM when shut down, and reopens everything I already had open even though it is set to shut down, and I have fast boot disabled. I discovered this while trying to fix a memory leak due to my Killer Ethernet drivers, which had been fixed. I don't know if this has anything to do with my current problem, or if it's just a windows setting I've missed, but to me it seems odd. This forum is basically my last stop before either buying new ram, a new computer altogether, or giving in and taking it to a repair shop. If anyone knows anything, I'd greatly appreciate the help. Thanks.

My specs are:

• OS: Windows 10 Pro 64 bit
• Motherboard: Gigabyte GA-990FX-Gaming (BIOS version F2, latest)
• CPU: AMD FX-8350 (overclocked to 4.5GHz but issue still present at stock speeds)
• RAM: 2x8GB Kingston HyperX 1866MHz
• GPU: EVGA GTX 1080Ti FTW3 Hybrid
• SSD: Corsair Force LE (240GB) boot drive
• HDD: Seagate Barracuda 2TB, 3TB and Toshiba X300 5TB storage drives
• PSU: Silverstone Strider Platinum 1000W

 

Have a look at Device Manager, go to View > Resources by Type, then expand "Memory".

 

There you will see all of the hardware reserved addresses for your machine, and you can find out what is reserving it. It might be hard to parse, but if you screenshot it and post it here I'll do my best to try to tell you what device is most likely to be causing this.

[btgoodgame343]

2 minutes ago, Tabs said:

 

Have a look at Device Manager, go to View > Resources by Type, then expand "Memory".

 

There you will see all of the hardware reserved addresses for your machine, and you can find out what is reserving it. It might be hard to parse, but if you screenshot it and post it here I'll do my best to try to tell you what device is most likely to be causing this.

Yeah I've never been good at knowing what memory addresses are, thanks for the help man

[Tabs]

14 minutes ago, btgoodgame343 said:

Yeah I've never been good at knowing what memory addresses are, thanks for the help man

 

Can you expand the "Direct Memory Access" dropdown and post that too? I didn't have that on here and forgot to ask you for it.

 

Nothing looks out of the ordinary in the memory reserved space you posted, I have a gigabyte board and a 1080ti too so the overall reserved memory mapping looks similar between mine and yours.

[btgoodgame343]

5 minutes ago, Tabs said:

Can you expand the "Direct Memory Access" dropdown and post that too? I didn't have that on here and forgot to ask you for it.

 

Nothing looks out of the ordinary in the memory reserved space you posted, I have a gigabyte board and a 1080ti too so the overall reserved memory mapping looks similar between mine and yours.

Doesn't seem to have anything in it, just this DMA controller. I had a look in properties and it seemed to say it had no driver, and then say it does have a windows driver, which has no available update. Seems kinda weird but I don't imagine that's my issue.

[Tabs]

2 minutes ago, btgoodgame343 said:

Doesn't seem to have anything in it, just this DMA controller. I had a look in properties and it seemed to say it had no driver, and then say it does have a windows driver. Seems kinda weird but I don't imagine that's my issue.

You're right, I don't think it is. I was expecting to see something like an errant firewire device there or something.

 

I can only give you general advice at this point since I can't see anything listed that is particularly alarming. Address space past 4GB doesn't even appear to be assigned, in fact from calculating the address ranges there, it seems that you're missing an entire stick of memory (~8190) with ~40MB actually reserved by windows for your hardware devices.

 

Go into your bios and disable any device you aren't actually using - prime candidates are "phantom" devices, devices that are enabled but aren't actually physically installed in your system.

[btgoodgame343]

25 minutes ago, Tabs said:

You're right, I don't think it is. I was expecting to see something like an errant firewire device there or something.

 

I can only give you general advice at this point since I can't see anything listed that is particularly alarming. Address space past 4GB doesn't even appear to be assigned, in fact from calculating the address ranges there, it seems that you're missing an entire stick of memory (~8190) with ~40MB actually reserved by windows for your hardware devices.

 

Go into your bios and disable any device you aren't actually using - prime candidates are "phantom" devices, devices that are enabled but aren't actually physically installed in your system.

Not sure what you mean by disabling devices in BIOS, I couldn't find anything like that in my settings. If you meant in device manager, I tried disabling some things and restarting, I even tried removing all my storage drives and booting to see if a specific thing on those drives was causing it. I'm trying a couple more things right now, but at this point it just seems like I'm the only one in the world to have this specific issue.

[Tabs]

1 minute ago, btgoodgame343 said:

Not sure what you mean by disabling devices in BIOS, I couldn't find anything like that in my settings. If you meant in device manager, I tried disabling some things and restarting, I even tried removing all my storage drives and booting to see if a specific thing on those drives was causing it. I'm trying a couple more things right now, but at this point it just seems like I'm the only one in the world to have this specific issue.

I'm not sure if you have the same kind of bios as me since I'm on intel and you're AMD, but I'll take some screenshots to show you what I mean.

 

It basically involves disabling devices you don't use or aren't present on your system, like an igpu, extra storage controllers, serial and parallel ports, etc.

[Tabs]

@btgoodgame343

 

 

[btgoodgame343]

Yeah my BIOS is a bit less advanced, though I remember seeing something about superIO, so I'll have a look at that.

 

Edit: Disabled the Serial Port, didn't work. Still trying other things.

[btgoodgame343]

27 minutes ago, Tabs said:

I'm not sure if you have the same kind of bios as me since I'm on intel and you're AMD, but I'll take some screenshots to show you what I mean.

 

It basically involves disabling devices you don't use or aren't present on your system, like an igpu, extra storage controllers, serial and parallel ports, etc.

I disabled quite literally EVERYTHING except for basic USB support and SATA itself. The issue was still present, so go figure once I disabled usb and sata I couldn't get into windows and couldn't navigate BIOS. 10/10 brain. So after another CMOS reset, I'm back to square one with 8GB hardware reserved.

I will attempt later to test the components on other computers, but currently my thoughts are an undetectable hardware fault in most likely the RAM, or the Motherboard/CPU.

[Tabs]

18 minutes ago, btgoodgame343 said:

I disabled quite literally EVERYTHING except for basic USB support and SATA itself. The issue was still present, so go figure once I disabled usb and sata I couldn't get into windows and couldn't navigate BIOS. 10/10 brain. So after another CMOS reset, I'm back to square one with 8GB hardware reserved.

I will attempt later to test the components on other computers, but currently my thoughts are an undetectable hardware fault in most likely the RAM, or the Motherboard/CPU.

 

Out of curiosity, has any other ram worked like this in the board, or have you been able to test it in another system? Does it do the same when installed in different slots?

 

I'm reaching here, because I'm pretty much out of ideas (sorry).

[btgoodgame343]

I have a FX-6300 and R9 390X system that I'll try switching the ram from tonight, so that should at least narrow it down to not being the RAM, otherwise that leaves Windows itself, the motherboard or CPU.

[btgoodgame343]

On 6/28/2018 at 3:26 PM, Tabs said:

 

Out of curiosity, has any other ram worked like this in the board, or have you been able to test it in another system? Does it do the same when installed in different slots?

 

I'm reaching here, because I'm pretty much out of ideas (sorry).

I tried running my 2x4 1600mhz garbage ram in my issue PC, and it showed no hardware reserved memory, and I was able to use the full 8GB. Upon installation of my 2x8GB HyperX sticks into my second PC, it shows 8.1GB hardware reserved.

 

So that puts it down to an undetectable hardware fault in my RAM. Thanks for the help Tabs, now I begin the months long process of RMA.

[Tabs]

3 minutes ago, btgoodgame343 said:

I tried running my 2x4 1600mhz garbage ram in my issue PC, and it showed no hardware reserved memory, and I was able to use the full 8GB. Upon installation of my 2x8GB HyperX sticks into my second PC, it shows 8.1GB hardware reserved.

 

So that puts it down to an undetectable hardware fault in my RAM. Thanks for the help Tabs, now I begin the months long process of RMA.

 

 

Sorry about that mate, but I'm glad you got to the bottom of it. Good luck with your RMA.