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Windows 10 refuses to enter setup

Cosmic Railgun
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I work as a repair tech and one issue I've seen time and time again is when needing to reinstall Windows 10 on a customer's computer, sometimes after the install and the computer reboots to open the initial setup; the computer will just sit at a black screen. The monitor will be lit up but nothing will ever open. This happens frequently on older desktops designed to run Windows 7, all with known good hardware that was running windows moments earlier. Has anyone come across a fix for this? My only thought is it could be a bad graphics driver or something. Usually the work-around I found that works is using another computer to install and setup the OS and than just moving the hard drive back to the original host pc. Maybe I should just have a hard drive with a fresh install that I can clone from lol

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https://linustechtips.com/topic/919637-windows-10-refuses-to-enter-setup/
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1 minute ago, userzero said:

Sounds like bad hard drive or installation media.

 

It's not a good idea to have a "fresh" install to clone from. Every PC should have a fresh install unless an absolute must.

It's known good hardware, as in brand new hard drive. And I've remade the installer many times, I've also used one sent directly from Microsoft (although it's slightly outdated by today's standards). Anyhow, the installers have always worked on other computers. Also I know a fresh install is always the best, but in this case it might be the only option

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You can create a master image of a machine just make sure you sysprep it properly, however that's not really recommended  unless you're mass rolling out computers for a business where they all need to be the same or consistent. For repairing or reinstalling windows 10 on someone's machine, you should not have any issues booting from the Windows 10 Creation Media. If your USB isn't working properly, try a new one or even burning the media to a DVD (If the pc has a DVD drive).

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13 minutes ago, NinJake said:

You can create a master image of a machine just make sure you sysprep it properly, however that's not really recommended  unless you're mass rolling out computers for a business where they all need to be the same or consistent. For repairing or reinstalling windows 10 on someone's machine, you should not have any issues booting from the Windows 10 Creation Media. If your USB isn't working properly, try a new one or even burning the media to a DVD (If the pc has a DVD drive).

Windows installs perfectly fine, but when it tries to enter setup (where Cortana starts talking to you) it just sits at a black screen

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1 minute ago, OLROY said:

Windows installs perfectly fine, but when it tries to enter setup (where Cortana starts talking to you) it just sits at a black screen

When you are doing this, is the PC connected via Ethernet the entire time?

-How long do you wait at the black screen?

-What monitor are you using?

-What connections are you using? (VGA, Display Port, HDMI, DVI)

-Does this computer have a dedicated Graphics Card?

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