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Logitech G pro sensor not working?

whenever i plug in my logitech g pro, the rgb lights turn on, my computer and logitech gaming software detect it, but the thing is is that it wont move the cursor so i'm stuck with a dam razer deathadder.

 

i have tried plugging it into usb ports, usb hubs, restarting my computer, and nothing works.

 

help! i dont like the razer deathadder

PC SPECS:

Case: TT View 27 Black

Motherboard: ASRock Z370 SLI XTREME ATX

CPU: Intel Core i7-8700k 

GPU: GeForce GTX 1080 Mini ITX 8G

RAM: 16GB G.Skill TridentZ RGB 3200MHz DDR4

PSU: Generic 800 Watt

CPU Cooler: Stock Intel Cooler(*oof*)

SSD: 250GB Samsung 850 EVO

_______________

 

NON PC STUFF:

Monitor: Alienware 25 Freesync(i know i have an nvidia card)

kb: Corsair K65 Luxe with MX Red Switches(and a white backplate mod to enhance the RGB)

Mouse: SteelSeries Rival 700 at 1600 dpi

Audio: Razer Kraken 7.1 V2

OS: Windows 10 Home, duh

RGB: Corsair Lighting Node Pro with corsair light strips

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https://linustechtips.com/topic/904360-logitech-g-pro-sensor-not-working/
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Point your phone camera at the sensor and see if lt light up.

PC:

AMD Ryzen 5 1600 | Asus ROG B350-i Gaming | Gigabyte GTX 1080 Windforce | Corsair CX650M | G.SKILL RIPJAW 16GB 3000Mhz | CoolerMaster MasterLiquid 240mm RGB AIO | SK Hynix SC308 256GB M.2 SSD | 1TB Seagate Barracuda 7200rpm HDD | Fractal Design Define Nano S

Peripherals:

Red Dragon K552 Kumara RGB | Logitech G502 Proteus Spectrum | LG 29WK600-W 29" UltraWide | Razer Kraken USB 

 

 
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10 minutes ago, DesertWing said:

Point your phone camera at the sensor and see if lt light up.

ok

PC SPECS:

Case: TT View 27 Black

Motherboard: ASRock Z370 SLI XTREME ATX

CPU: Intel Core i7-8700k 

GPU: GeForce GTX 1080 Mini ITX 8G

RAM: 16GB G.Skill TridentZ RGB 3200MHz DDR4

PSU: Generic 800 Watt

CPU Cooler: Stock Intel Cooler(*oof*)

SSD: 250GB Samsung 850 EVO

_______________

 

NON PC STUFF:

Monitor: Alienware 25 Freesync(i know i have an nvidia card)

kb: Corsair K65 Luxe with MX Red Switches(and a white backplate mod to enhance the RGB)

Mouse: SteelSeries Rival 700 at 1600 dpi

Audio: Razer Kraken 7.1 V2

OS: Windows 10 Home, duh

RGB: Corsair Lighting Node Pro with corsair light strips

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14 minutes ago, DesertWing said:

Point your phone camera at the sensor and see if lt light up.

i think it lit up

PC SPECS:

Case: TT View 27 Black

Motherboard: ASRock Z370 SLI XTREME ATX

CPU: Intel Core i7-8700k 

GPU: GeForce GTX 1080 Mini ITX 8G

RAM: 16GB G.Skill TridentZ RGB 3200MHz DDR4

PSU: Generic 800 Watt

CPU Cooler: Stock Intel Cooler(*oof*)

SSD: 250GB Samsung 850 EVO

_______________

 

NON PC STUFF:

Monitor: Alienware 25 Freesync(i know i have an nvidia card)

kb: Corsair K65 Luxe with MX Red Switches(and a white backplate mod to enhance the RGB)

Mouse: SteelSeries Rival 700 at 1600 dpi

Audio: Razer Kraken 7.1 V2

OS: Windows 10 Home, duh

RGB: Corsair Lighting Node Pro with corsair light strips

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OK. Have you try it on another PC?

PC:

AMD Ryzen 5 1600 | Asus ROG B350-i Gaming | Gigabyte GTX 1080 Windforce | Corsair CX650M | G.SKILL RIPJAW 16GB 3000Mhz | CoolerMaster MasterLiquid 240mm RGB AIO | SK Hynix SC308 256GB M.2 SSD | 1TB Seagate Barracuda 7200rpm HDD | Fractal Design Define Nano S

Peripherals:

Red Dragon K552 Kumara RGB | Logitech G502 Proteus Spectrum | LG 29WK600-W 29" UltraWide | Razer Kraken USB 

 

 
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1 minute ago, DesertWing said:

OK. Have you try it on another PC?

ill try it now

 

PC SPECS:

Case: TT View 27 Black

Motherboard: ASRock Z370 SLI XTREME ATX

CPU: Intel Core i7-8700k 

GPU: GeForce GTX 1080 Mini ITX 8G

RAM: 16GB G.Skill TridentZ RGB 3200MHz DDR4

PSU: Generic 800 Watt

CPU Cooler: Stock Intel Cooler(*oof*)

SSD: 250GB Samsung 850 EVO

_______________

 

NON PC STUFF:

Monitor: Alienware 25 Freesync(i know i have an nvidia card)

kb: Corsair K65 Luxe with MX Red Switches(and a white backplate mod to enhance the RGB)

Mouse: SteelSeries Rival 700 at 1600 dpi

Audio: Razer Kraken 7.1 V2

OS: Windows 10 Home, duh

RGB: Corsair Lighting Node Pro with corsair light strips

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2 minutes ago, DesertWing said:

OK. Have you try it on another PC?

i tried it and it worked on that PC

PC SPECS:

Case: TT View 27 Black

Motherboard: ASRock Z370 SLI XTREME ATX

CPU: Intel Core i7-8700k 

GPU: GeForce GTX 1080 Mini ITX 8G

RAM: 16GB G.Skill TridentZ RGB 3200MHz DDR4

PSU: Generic 800 Watt

CPU Cooler: Stock Intel Cooler(*oof*)

SSD: 250GB Samsung 850 EVO

_______________

 

NON PC STUFF:

Monitor: Alienware 25 Freesync(i know i have an nvidia card)

kb: Corsair K65 Luxe with MX Red Switches(and a white backplate mod to enhance the RGB)

Mouse: SteelSeries Rival 700 at 1600 dpi

Audio: Razer Kraken 7.1 V2

OS: Windows 10 Home, duh

RGB: Corsair Lighting Node Pro with corsair light strips

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