Sleep issues - Windows 7

SOCOM_HERO · September 1, 2017

This has been an ongoing issue for over a year and I have tried on and off to troubleshoot it, but it is driving me insane now.

I'm having an issue(s) with my system resuming from sleep in which the keyboard or mouse can wake the machine, but then am unable to use either peripheral at the log on screen. Usually after about 30 seconds, I can use the peripherals again to login, and get the below error. These issues happen more frequently when the system goes to sleep on its own, rather than when I tell it to sleep.

1. Occasionally, the system hangs on resume after sitting at the login screen for about 30 seconds and it resets on its own. On restart, the black windows error recovery screen after BIOS/Post is sometimes accessible by keyboard, and other times is not and I have to wait out the 30 second timer for normal system resume. This issue seems to be very finicky and difficult to reproduce consistently. It has been going on for about a YEAR, and I am getting fed up with it.

2. Another issue tends to occur after a certain period of sleep, say over a half hour in which the system attempts to sleep, but the fans are running at max speed and the screen is black, but I cannot get the system to come on and have to do a hard reset, sometimes using the power button because the reset button won't even work.

Upon system resume - Windows Error Recovery screen - I have to sit through the 30 second timer because the Keyboard does not respond to inputs. Once I get to the windows login screen, I can use the keyboard and mouse again.

Any advice here? I uninstalled and reinstalled latest drivers a week ago, and that seemed to solve the issue for a few days, but this issue is not and has not been resolved. Many thanks in advance to anyone who can solve this.

Specs, power settings and the error message in windows upon successful login is also below. I have set the Sleep Time to 45 minutes and HDD disk power off to 1 hour, but I am not sure if that matters?

Build: (it is aging...)

Windows 7 x64 Ultimate, latest patches installed.

Intel i7 875K @ 24 hour stable 4.0Ghz on water

Asus P7-P55D-E motherboard (up to date BIOS and drivers afaik)

AMD HD7950

Mionix Naos 3200 mouse, plugged via passthru into Corsair K95 Platinum, running the latest software.

KenjiUmino · September 1, 2017

4 minutes ago, SOCOM_HERO said:

Any advice here?

disable sleep. use shutdown or hibernate instead.

this feature is causing issues ever since it was invented in the 90's and they never got their shit together in all these years.

on some systems it works without problems but there are configurations that just have issues.

i have seen this go wrong so many times in so many different ways:

input devices not responding during sleep (so no way to wake the system back up)
devices not waking up properly (and error messages/bluescreens as a result)
waking up to a completely corrupted windows that can only be fixed by a clean reinstall

with all the fast hardware we have today (especially fast HDDs and SSDs) it makes no sense not to use hibernate instead. a cold boot is only a matter of seconds nowadays and newer systems also come back from hibernation in no time

if you MUST use sleepmode - try if changning the sleep mode type in bios helps (you can choose between S1 and S3 at least, maybe even more modes)

SOCOM_HERO · September 1, 2017

I disabled sleep and even cleared CMOS. I re-enabled hibernation in the hope of fixing this once and for all. However, when I try to hibernate the machine, it just locks my user as if I hit start+L. Weird.

I'll experiment with some power setting timers to see if I can get it to hibernate. I don't really care about the disk space that the file takes up, since it only uses space for whatever was in RAM.

SOCOM_HERO · September 6, 2017

Still having issues even after updating all driver on the machine. Cleared all devices in device manager that were old/outdated/unplugged. Set power options to never sleep, never turn off screen and disabled hibernation since it did nothing when I enabled it except lock as if I hit windows+L.

I am at a total loss. I am wondering if it is a hardware issue and honestly want to just build a new system now, but I cannot afford it.

I also can't afford to clean install windows again since I am not sure how I would do that and not lose programs or files since I use acronis for backup. Guess I could manually write down every program or something and try to install later using ninite and find the rest. And then there's the custom steam library, browser scripts and extensions that need backing up, office files, pictures everything...may as well build a new PC at that point because it could all be in vain!

Is there any other way to figure out what the hell is wrong with this machine? Everything is in perfect working order except when the machine idles it just cannot resume without a hard reset and then I have to wait out a 30 second timer on system resume from a bad shutdown. URGH!

Sorry for the tone here, but I am usually able to diagnose all my own issues and fix quickly. I have had this machine since 2010 and never had any hardware issues.