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FREESYNC not working?

MGregoric
By MGregoric
in Displays
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Hey guys so i bought an amd freesync monitor but when i go into radeon setting it says that amd freesync is not supported and i have been looking in the monitor setting and i cant find the option to turn on freesync. Is it my graphic card i have a asus r9 380 strix 4gb but on the amd site it says that all r9 300 series support freesync. I reinstalled the gpu drivers and still nothing i have the monitor and gpu connected via hdmi port but i have a display port on my gpu but not on my monitor do i have to connect the monitor to the display port for freesync to work but the i would need a cable on one side hdmi and on the other a display port i dont know has anyone any ideas. 

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2 minutes ago, MGregoric said:

Hey guys so i bought an amd freesync monitor but when i go into radeon setting it says that amd freesync is not supported and i have been looking in the monitor setting and i cant find the option to turn on freesync. Is it my graphic card i have a asus r9 380 strix 4gb but on the amd site it says that all r9 300 series support freesync. I reinstalled the gpu drivers and still nothing i have the monitor and gpu connected via hdmi port but i have a display port on my gpu but not on my monitor do i have to connect the monitor to the display port for freesync to work but the i would need a cable on one side hdmi and on the other a display port i dont know has anyone any ideas. 

Did you check the AMD website?

https://community.amd.com/docs/DOC-1432

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6 hours ago, MGregoric said:

Hey guys so i bought an amd freesync monitor but when i go into radeon setting it says that amd freesync is not supported and i have been looking in the monitor setting and i cant find the option to turn on freesync. Is it my graphic card i have a asus r9 380 strix 4gb but on the amd site it says that all r9 300 series support freesync. I reinstalled the gpu drivers and still nothing i have the monitor and gpu connected via hdmi port but i have a display port on my gpu but not on my monitor do i have to connect the monitor to the display port for freesync to work but the i would need a cable on one side hdmi and on the other a display port i dont know has anyone any ideas. 

It needs to be display port. There's no way that's a freesync monitor and it doesn't have a display port.

CPU i7 6700 Cooling Cryorig H7 Motherboard MSI H110i Pro AC RAM Kingston HyperX Fury 16GB DDR4 2133 GPU Pulse RX 5700 XT Case Fractal Design Define Mini C Storage Trascend SSD370S 256GB + WD Black 320GB + Sandisk Ultra II 480GB + WD Blue 1TB PSU EVGA GS 550 Display Nixeus Vue24B FreeSync 144 Hz Monitor (VESA mounted) Keyboard Aorus K3 Mechanical Keyboard Mouse Logitech G402 OS Windows 10 Home 64 bit

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I just researched that monitor and apparently, it's FreeSync over HDMI. I didn't even know this was a thing yet. Anyway, do you see this in your Radeon settings?

 

freesync help.png

CPU i7 6700 Cooling Cryorig H7 Motherboard MSI H110i Pro AC RAM Kingston HyperX Fury 16GB DDR4 2133 GPU Pulse RX 5700 XT Case Fractal Design Define Mini C Storage Trascend SSD370S 256GB + WD Black 320GB + Sandisk Ultra II 480GB + WD Blue 1TB PSU EVGA GS 550 Display Nixeus Vue24B FreeSync 144 Hz Monitor (VESA mounted) Keyboard Aorus K3 Mechanical Keyboard Mouse Logitech G402 OS Windows 10 Home 64 bit

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24 minutes ago, ivan134 said:

I just researched that monitor and apparently, it's FreeSync over HDMI. I didn't even know this was a thing yet. Anyway, do you see this in your Radeon settings?

 

freesync help.png

Yeah it supports hdmi i see it but it says its not supported.

Untitled.png

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52 minutes ago, MGregoric said:

Yeah it supports hdmi i see it but it says its not supported.

Untitled.png

Contact AMD or Asus support and see if they can help you

CPU i7 6700 Cooling Cryorig H7 Motherboard MSI H110i Pro AC RAM Kingston HyperX Fury 16GB DDR4 2133 GPU Pulse RX 5700 XT Case Fractal Design Define Mini C Storage Trascend SSD370S 256GB + WD Black 320GB + Sandisk Ultra II 480GB + WD Blue 1TB PSU EVGA GS 550 Display Nixeus Vue24B FreeSync 144 Hz Monitor (VESA mounted) Keyboard Aorus K3 Mechanical Keyboard Mouse Logitech G402 OS Windows 10 Home 64 bit

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1 hour ago, Glenwing said:

Go to "More"

omg i am such an idiot lol i tried clicking "More" before but i pushed the little joystick to the right and it was not opening it but now i accidentally pushed the joystick down and it opened a new menu with freesync in it thank you and all the guys that helped.

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