Jump to content

Computer blacks out under load

Spets
By Spets
in Troubleshooting
 Share
Posted

Tragedy has struck my friend whose computer blacks out under load, I think he removed the GPU cooler and didn't apply new thermal paste. Under load the computer blacks out and requires restart. When launching Witcher 3, about 10 seconds then blacks out. Same with furmark and other stress tests.

GTX 550 Ti

i5-2320

8gb ram

500W psu

 

Anything that could be wrong other than the thermal paste? Will change that ASAP

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

Could be power delivery issues, what brand PSU is it, and how old is it?

CPU: Intel Xeon E3-1231v3 XX Motherboard: ASRock Fatal1ty H97 Killer XX RAM: G.Skill Ripjaws X Series 16GB (4 x 4GB) DDR3-1600 Memory XX GPU: Asus GeForce GTX 780 3GB DirectCU II XX Case: Phanteks Evolve ATX XX Storage: Kingston SSDNow V300 120GB SSD ; Western Digital Caviar Blue 1TB HDD; Western Digital Caviar Blue 3TB HDD XX PSU: Thermaltake SMART 550W 80+ Bronze 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
3 minutes ago, Farmall200 said:

Could be power delivery issues, what brand PSU is it, and how old is it?

Not certain, about 5 years old 500W psu... Had an 80+ sticker on it... Pretty much all I know

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

So by black, do you mean the system shuts down, or is it just the video, ex. if you were to play music then run a test that makes it crash, would the music keep playing, or is the whole system locking up?

 

CPU: Intel Xeon E3-1231v3 XX Motherboard: ASRock Fatal1ty H97 Killer XX RAM: G.Skill Ripjaws X Series 16GB (4 x 4GB) DDR3-1600 Memory XX GPU: Asus GeForce GTX 780 3GB DirectCU II XX Case: Phanteks Evolve ATX XX Storage: Kingston SSDNow V300 120GB SSD ; Western Digital Caviar Blue 1TB HDD; Western Digital Caviar Blue 3TB HDD XX PSU: Thermaltake SMART 550W 80+ Bronze 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
Just now, Farmall200 said:

So by black, do you mean the system shuts down, or is it just the video, ex. if you were to play music then run a test that makes it crash, would the music keep playing, or is the whole system locking up?

 

The music starts repeating itself as if it crashed and video blacks out. Can not do anything

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

Sounds like an entire system lockup, sounds like the PSU is either not delivering enough power, or a cable has come loose. I would check all power connectors on all hardware, to make sure their seated correctly.

CPU: Intel Xeon E3-1231v3 XX Motherboard: ASRock Fatal1ty H97 Killer XX RAM: G.Skill Ripjaws X Series 16GB (4 x 4GB) DDR3-1600 Memory XX GPU: Asus GeForce GTX 780 3GB DirectCU II XX Case: Phanteks Evolve ATX XX Storage: Kingston SSDNow V300 120GB SSD ; Western Digital Caviar Blue 1TB HDD; Western Digital Caviar Blue 3TB HDD XX PSU: Thermaltake SMART 550W 80+ Bronze 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
Just now, Farmall200 said:

Sounds like an entire system lockup, sounds like the PSU is either not delivering enough power, or a cable has come loose. I would check all power connectors on all hardware, to make sure their seated correctly.

He could play everything fine about a month ago... Also it is a prebuilt system with a OEM psu

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

hmm, what are the temps on the GPU? do they spike right before it locks up? 

CPU: Intel Xeon E3-1231v3 XX Motherboard: ASRock Fatal1ty H97 Killer XX RAM: G.Skill Ripjaws X Series 16GB (4 x 4GB) DDR3-1600 Memory XX GPU: Asus GeForce GTX 780 3GB DirectCU II XX Case: Phanteks Evolve ATX XX Storage: Kingston SSDNow V300 120GB SSD ; Western Digital Caviar Blue 1TB HDD; Western Digital Caviar Blue 3TB HDD XX PSU: Thermaltake SMART 550W 80+ Bronze 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
Just now, Farmall200 said:

hmm, what are the temps on the GPU? do they spike right before it locks up? 

46 degrees second before blacking out

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
3 minutes ago, Spets said:

46 degrees second before blacking out

 

Thats perfectly fine, so I think we can rule out temps as being any sort of cause. if the computer is at idle, does it just sit there, or will it eventually go black?

CPU: Intel Xeon E3-1231v3 XX Motherboard: ASRock Fatal1ty H97 Killer XX RAM: G.Skill Ripjaws X Series 16GB (4 x 4GB) DDR3-1600 Memory XX GPU: Asus GeForce GTX 780 3GB DirectCU II XX Case: Phanteks Evolve ATX XX Storage: Kingston SSDNow V300 120GB SSD ; Western Digital Caviar Blue 1TB HDD; Western Digital Caviar Blue 3TB HDD XX PSU: Thermaltake SMART 550W 80+ Bronze 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
Just now, Farmall200 said:

 

Thats perfectly fine, so I think we can rule out temps as being any sort of cause. if the computer is at idle, does it just sit there, or will it eventually go black?

Completely fine without load.

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

I'm thinking its the PSU. its already an off brand, coupled with it being so old, and being so close to how much the system could potentially draw, it wouldn't surprise me if the capacitors have degraded to the point to where the PSU can no longer output enough power. Do you have a PSU you can take out of another system and test it?

CPU: Intel Xeon E3-1231v3 XX Motherboard: ASRock Fatal1ty H97 Killer XX RAM: G.Skill Ripjaws X Series 16GB (4 x 4GB) DDR3-1600 Memory XX GPU: Asus GeForce GTX 780 3GB DirectCU II XX Case: Phanteks Evolve ATX XX Storage: Kingston SSDNow V300 120GB SSD ; Western Digital Caviar Blue 1TB HDD; Western Digital Caviar Blue 3TB HDD XX PSU: Thermaltake SMART 550W 80+ Bronze 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
Just now, Farmall200 said:

I'm thinking its the PSU. its already an off brand, coupled with it being so old, and being so close to how much the system could potentially draw, it wouldn't surprise me if the capacitors have degraded to the point to where the PSU can no longer output enough power. Do you have a PSU you can take out of another system and test it?

Yep, will do that but do you not think it could be removing the GPU cooler and not replacing thermal paste?

 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
2 minutes ago, Spets said:

Yep, will do that but do you not think it could be removing the GPU cooler and not replacing thermal paste?

 

 

The temps you gave me don't indicate that, now if it had gotten up into the high 80's- low 90's, then I would say that it was that for sure. You can try adding new thermal paste, but no guarantee's its going to do much of anything

CPU: Intel Xeon E3-1231v3 XX Motherboard: ASRock Fatal1ty H97 Killer XX RAM: G.Skill Ripjaws X Series 16GB (4 x 4GB) DDR3-1600 Memory XX GPU: Asus GeForce GTX 780 3GB DirectCU II XX Case: Phanteks Evolve ATX XX Storage: Kingston SSDNow V300 120GB SSD ; Western Digital Caviar Blue 1TB HDD; Western Digital Caviar Blue 3TB HDD XX PSU: Thermaltake SMART 550W 80+ Bronze 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
1 minute ago, Farmall200 said:

 

The temps you gave me don't indicate that, now if it had gotten up into the high 80's- low 90's, then I would say that it was that for sure. You can try adding new thermal paste, but no guarantee's its going to do much of anything

Okay, I will see on monday... Thanks for the help though

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
2 minutes ago, Spets said:

Okay, I will see on monday... Thanks for the help though

No problem, sorry I couldn't help more, maybe someone else might post with another suggestion. Do post when you figure it out though

CPU: Intel Xeon E3-1231v3 XX Motherboard: ASRock Fatal1ty H97 Killer XX RAM: G.Skill Ripjaws X Series 16GB (4 x 4GB) DDR3-1600 Memory XX GPU: Asus GeForce GTX 780 3GB DirectCU II XX Case: Phanteks Evolve ATX XX Storage: Kingston SSDNow V300 120GB SSD ; Western Digital Caviar Blue 1TB HDD; Western Digital Caviar Blue 3TB HDD XX PSU: Thermaltake SMART 550W 80+ Bronze 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
Just now, Farmall200 said:

No problem, sorry I couldn't help more, maybe someone else might post with another suggestion. Do post when you figure it out though

Yeah, sure thing

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
On 4/15/2017 at 9:04 PM, Farmall200 said:

No problem, sorry I couldn't help more, maybe someone else might post with another suggestion. Do post when you figure it out though

Power delivery issue on the GPU, tried with a gtx 1060 and worked wonders. He will purchase a new card soon. In the meanwhile I strapped an extra fan to the gpu and it ran for longer. Also underclocked it a bit

Link to comment
Share on other sites
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Troubleshooting

×