*CLIENTWORK* Outlook keeps crashing

[Flashie]

I've got a clients laptop here and the Outlook 2013 (windows 8.1) keeps crashing. It goes into Not Responding mode and stay that way. I've tried to end the task in task manager after that as the X wouldnt close it. Didnt work - Tried Taskkill in CMD - didnt work. It doesnt go away till you restart the machine.

 

What are my variables i need to eliminate here to get it working again? (There are like 3000 emails on the outlook when i checked at a working stage)

 

[MorganO]

11 minutes ago, Flashie said:

I've got a clients laptop here and the Outlook 2013 (windows 8.1) keeps crashing. It goes into Not Responding mode and stay that way. I've tried to end the task in task manager after that as the X wouldnt close it. Didnt work - Tried Taskkill in CMD - didnt work. It doesnt go away till you restart the machine.

 

What are my variables i need to eliminate here to get it working again? (There are like 3000 emails on the outlook when i checked at a working stage)

 

delete them on a web browser then see? or mark them as read#?

[Flashie]

Just now, KOMTechAndGaming said:

delete them on a web browser then see? or mark them as read#?

I dont have the clients email password so i wouldnt be able to access it via a web browser. Its an email with the provider being his businesses domain

[MorganO]

7 minutes ago, Flashie said:

I dont have the clients email password so i wouldnt be able to access it via a web browser. Its an email with the provider being his businesses domain

is it as soon as you open outlook?

[daniielrp]

does outlook work in safe mode?

 

Run outlook.exe /safe

[Flashie]

1 minute ago, KOMTechAndGaming said:

is it as soon as you open outlook?

Sometimes it is sometimes it isnt - I've managed to get it open now without it crashing but as soon as i close it its gonna not respond again

[Flashie]

1 minute ago, daniielrp said:

does outlook work in safe mode?

 

Run outlook.exe /safe

Will try now for you - Just need to restart because it just crashed

 

[Flashie]

6 minutes ago, daniielrp said:

does outlook work in safe mode?

 

Run outlook.exe /safe

Yes that one works perfectly fine - Sending and receiving doesnt make it not respond nor does closing that one 

 

[daniielrp]

Just now, Flashie said:

Yes that one works perfectly fine - Sending and receiving doesnt make it not respond nor does closing that one 

 

Hhmm ok well that would tend to suggest something outside is interfering with it - an add-on, extension, program that hooks into outlook etc.

 

May be worth checking add-ons, disabling them or checking for any programs that might be interacting with outlook.

[Flashie]

2 minutes ago, daniielrp said:

Hhmm ok well that would tend to suggest something outside is interfering with it - an add-on, extension, program that hooks into outlook etc.

 

May be worth checking add-ons, disabling them or checking for any programs that might be interacting with outlook.

Any way for me to see these programs?

 

[daniielrp]

Just now, Flashie said:

Any way for me to see these programs?

 

Yeh:

 

Outlook 2010, Outlook 2013 and Outlook 2016

1. File-> section Options-> section Add-Ins
2. At the “Manage” dropdown list at the bottom select which type of add-ins you would like to enable/disable
3. Press “Go…” and make the changes
4. For some add-ins you’ll need to restart Outlook for changes to take effect.

from https://www.msoutlook.info/question/88

 

For step 2, choose COM add-ins.

 

Once you can see them, you can disable them, or see what program they relate to.

 

[Flashie]

8 minutes ago, daniielrp said:

Yeh:

 

Outlook 2010, Outlook 2013 and Outlook 2016

1. File-> section Options-> section Add-Ins
2. At the “Manage” dropdown list at the bottom select which type of add-ins you would like to enable/disable
3. Press “Go…” and make the changes
4. For some add-ins you’ll need to restart Outlook for changes to take effect.

from https://www.msoutlook.info/question/88

 

For step 2, choose COM add-ins.

 

Once you can see them, you can disable them, or see what program they relate to.

 

I've turned off One Note Notes about Outlook items and Outlook Social Connector 2013. The crashes are no longer occuring - Are these two add ins necessary?
 

[Flashie]

19 minutes ago, daniielrp said:

 

 

I apologize - Just restarted and its still doing that

[Flashie]

24 minutes ago, daniielrp said:

Yeh:

 

Outlook 2010, Outlook 2013 and Outlook 2016

1. File-> section Options-> section Add-Ins
2. At the “Manage” dropdown list at the bottom select which type of add-ins you would like to enable/disable
3. Press “Go…” and make the changes
4. For some add-ins you’ll need to restart Outlook for changes to take effect.

from https://www.msoutlook.info/question/88

 

For step 2, choose COM add-ins.

 

Once you can see them, you can disable them, or see what program they relate to.

 

And now Safe Mode one is evens Not Responding anymore too

 

[Flashie]

1 hour ago, daniielrp said:

-snip-

 

So i've done the "Repair MS Office" feature where it basically redownloads and installs office again - It finished but its still doing the same not responsive thing