WD MyCloud Help

December 8, 2016

I've had a MyCloud for almost a year now and have it set to back up my main SSD to an external USB HDD from Seagate. Recently I purchased a WD Black internal HDD because it was faster and had more space. I'd now like to make that drive my main backup just like my Seagate, however in the software it doesn't show up as an option. I see it in the drop down menu as a backup source, but not as a backup target. It's formatted and partitioned via Disk Management in Windows 10. Am I missing something here? Anyone have any experience with this software/device and offer any help? I checked the WD forums and there wasn't anything there, and the FAQ's don't mention that I can't use an internal drive as a backup target. Thanks a lot for any insight!

TL;DR

Need internal HDD set up as backup target in MyCloud

Boogieman_WD · December 8, 2016

Hi there @Stylized_Violence.

So you've connected the WD Black drive via an external enclosure just as you did with your external drive, is that correct? What software are you using, is it WD SmartWare and if "yes", which version?
If you're talking about an internally connected HDD and you want to use WD Smartware in order to backup your SSD and use the new WD Black as a destination drive, then I'm afraid you won't be able to do that. WD Smartware's backup. It's meant to backup your internal drives or Dropbox account to one of the compatible external WD drives/NAS devices.

You can check the WD Smartware user manual here: WD SmartWare Software v2.4.X User Manual (PDF)

Hope that helps.
Boogieman_WD

December 13, 2016

On 12/8/2016 at 5:42 AM, Boogieman_WD said:

Hi there @Stylized_Violence.

So you've connected the WD Black drive via an external enclosure just as you did with your external drive, is that correct? What software are you using, is it WD SmartWare and if "yes", which version?
If you're talking about an internally connected HDD and you want to use WD Smartware in order to backup your SSD and use the new WD Black as a destination drive, then I'm afraid you won't be able to do that. WD Smartware's backup. It's meant to backup your internal drives or Dropbox account to one of the compatible external WD drives/NAS devices.

You can check the WD Smartware user manual here: WD SmartWare Software v2.4.X User Manual (PDF)

Hope that helps.
Boogieman_WD

Hey thanks for the reply. That actually does help because just after I posted this, I realized that my thinking was seriously backasswards. I did want to do what you mentioned in your second paragraph, but I double checked the forums and realized my error in the way I was approaching my problem. I found a solution though, so thanks a lot for replying and linking that manual.