Wierd Issues with a 980

[JerryJack]

SO, I got this used Gigabyte GTX 980 G1 Gaming and is giving me some problems, specifically with BF4, but I'm not sure if it's the game or the card.

 

What happens is that both of my monitors get signal lost and the led, caps on the keybord stop working meaning the PC has crashed completely, and the led on the card gets reset.

 

At first happened during a game so I tho it was just BF4 crashing (which is not an uncommon thing) but then every time the game finished loading a map, as soon as I click the window it happens... so far it hasn't happened with any other game.

 

So far I have installed the latest driver, roll back a few drivers, re inserted the card, change thermal paste, down clock a bit, swap to another PCI-E, and every time I do any of those thing it stopped for a bit and then happened again more and more regularly until it's impossible to join a game.

 

Now, this PC is 4 years old, the PSU a bit older, but is a Seasonic 850w 80+ bronze so I don't think is a power failure. And honestly, I wouldn't care if it was another game, but BF4 is my fav game so, I really want to solve this problem, anyway, I'm open for suggestions, my next step is to update the BIOS but, I need a DVI-D adapter o monitor, and that's going to be a pain in the ass to find where I live.

[Low_Battery]

7 minutes ago, JerryJack said:

SO, I got this used Gigabyte GTX 980 G1 Gaming and is giving me some problems, specifically with BF4, but I'm not sure if it's the game or the card.

 

What happens is that both of my monitors get signal lost and the led, caps on the keybord stop working meaning the PC has crashed completely, and the led on the card gets reset.

 

At first happened during a game so I tho it was just BF4 crashing (which is not an uncommon thing) but then every time the game finished loading a map, as soon as I click the window it happens... so far it hasn't happened with any other game.

 

So far I have installed the latest driver, roll back a few drivers, re inserted the card, change thermal paste, down clock a bit, swap to another PCI-E, and every time I do any of those thing it stopped for a bit and then happened again more and more regularly until it's impossible to join a game.

 

Now, this PC is 4 years old, the PSU a bit older, but is a Seasonic 850w 80+ bronze so I don't think is a power failure. And honestly, I wouldn't care if it was another game, but BF4 is my fav game so, I really want to solve this problem, anyway, I'm open for suggestions, my next step is to update the BIOS but, I need a DVI-D adapter o monitor, and that's going to be a pain in the ass to find where I live.

Have you used a utility, like GPUZ, to monitor the card while gaming?  If not, I would recommend. 

 

It sounds strange, almost like a memory leak, but more investigation is needed...

[ivan134]

I and many people have had a similar problem to this in the past. Borderland 2 was pretty notorious for this. It turned out that PhysX was the culprit and a workaround was to change PhysX to run on the CPU instead or uninstall PhysX completely. Try in that order and see if the problem is fixed for you.

[JerryJack]

1 hour ago, Low_Battery said:

Have you used a utility, like GPUZ, to monitor the card while gaming

Yes, I use HWiNFO64 + RTSS and monitor GPU, CPU and RAM stats, and got nothing out of that.

 

My rams have passed 24hrs of memtest, maybe I should try it again, and I have filled the 4gb of vram the day I got the card, playing BF4 at 4k with 200% scaling, so 8K, didn't have any problem then.

 

1 hour ago, ivan134 said:

It turned out that PhysX was the culprit

BF4 doesn't use PhysX, but I'll try it anyway...

[ivan134]

8 minutes ago, JerryJack said:

Yes, I use HWiNFO64 + RTSS and monitor GPU, CPU and RAM stats, and got nothing out of that.

 

My rams have passed 24hrs of memtest, maybe I should try it again, and I have filled the 4gb of vram the day I got the card, playing BF4 at 4k with 200% scaling, so 8K, didn't have any problem then.

 

BF4 doesn't use PhysX, but I'll try it anyway...

Borderlands 2 wasnt the only game it affected, and it also affected games without PhysX. All I'm saying this isnt a new issue and I was just recomending based on my past experience with a similar issue of the game black screening and crashing the PC.

[ivan134]

Did it help?

[JerryJack]

So, I feel kind of silly but not at the same time, what finally solved the problem (apparently) was to repair the game... gotta say this is the first time that has solved anything, but, is enough to keep it on my list of things to do.

 

If the problem persist, I'll be commenting again in this thread.