AMD drivers wont install

[Adreyu]

My friend put together his new computer and he is telling me that when he tries to install drivers as it goes to install catalyst control centre it says that there was an error installing and then the only thing he can do is cancel. 

He has a r9 380

I though i would see if you guys know what is going on because I can only do so much from a distance.

[Sauron]

Did he try downloading the installer again? What exact error does it give?

[Adreyu]

Did he try downloading the installer again? What exact error does it give?

install package failure

And yes

[Sauron]

install package failure

And yes

 

full specs? Is this windows 10?

[Adreyu]

full specs? Is this windows 10?

I've temporarily lost contact with him. I will post when I hear back

[Adreyu]

full specs? Is this windows 10?

i5 4460, ASRock H97 mother board, radeon R9 380 GPU, ZU-700b power supply

 

8gb ram, 2tb hard drive

 

windows 8.1

[Sauron]

 

i5 4460, ASRock H97 mother board, radeon R9 380 GPU, ZU-700b power supply

 

8gb ram, 2tb hard drive

 

windows 8.1

 

 

Now, I really hope I'm wrong, but... did he plug the monitor's cable directly in the gpu instead of into the motherboard?

[Tweakforce_LG]

Now, I really hope I'm wrong, but... did he plug the monitor's cable directly in the gpu instead of into the motherboard?

mate, its ment to go into the gpu or he will get intel graphics.

[Tweakforce_LG]

And that Power supply is questionable, a seasonic M12ii would have been a better option

[Sauron]

mate, its ment to go into the gpu or he will get intel graphics.

 

Yes... that is why I'm asking if it is like that or if instead he plugged it into the motherboard...

[Adreyu]

Yes... that is why I'm asking if it is like that or if instead he plugged it into the motherboard...

unfortunately now there is a bigger problem. his windows cd is being called invalid and he cant start his computer so now Im working on that *sigh* -.-

[Sauron]

unfortunately now there is a bigger problem. his windows cd is being called invalid and he cant start his computer so now Im working on that *sigh* -.-

 

still, checking where the cable is plugged can be done regardless.

[ageust]

Hey, just stumbled on this thread while looking into it myself, I'm the friend with the computer.

 

I had it plugged into both at different times. Plugging into the GPU resulted in nothing but a black screen until I reboot it with the card disabled and the moniter plugged into the motherboard. I'm quickly thinking that the card might be bad, but that doesn't really explain the drivers not installing...