R9 290 no output

[Snoop Dogg]

Over the past few days, I have been trying to get Bf4 working. And the reason is, is BF4 after 10 to 20 mins would crash my PC. Sometimes I would be able to tab out, and sometimes its at a state where my TV says there is no signal and have to reboot.

 

Well, one time BF4 crashed my PC and my TV said no signal, so I pressed the reboot button on my PC and it was still saying no signal.

 

Rebooted 20 times in panic and still no image what so ever. Wont even display the BIOS intro thing bit.

 

So, things that I've done to try and fix the problem is:

 

Moved it into another PCI slot

Took it out and in the current PCI slot

made sure all cables are plugged in (pushed em in a bit more)

unplugged and replugged most cables

used different cables to power the video card

Tried my old video card (that for some reason has no place to plug any power in, so I think it gets the power from the mobo(i dunno)) but that didnt work either.

 

 

Hopefully soon I will take my video card to my friends house and see if it will display anything on his monitor

 

My PC:

i5 4670k (Oc'ed to 4.2Ghz)

ASROCK Extreme 4 Z87 Mobo

R9 290 (Sapphire)

8 Gb 1333mhz RAM

Samsung 840 Evo (250)

Some random ass HDD

OCZ gaming (bronze rated) 750w PSU.

 

 

 

Can anyone give me any ideas for what to do?

I could just send it back, but I think ill be out of warranty

[thekeemo]

Make sure iGPU is off?

[-rascal-]

If even your old graphics card is having the same problem then I can confidentially say the issue lies elsewhere -- high probability it is the output cable you are using.

Basically, the cable you are using that connector your graphics card to your TV is going bad.

[Snoop Dogg]

Make sure iGPU is off?

 

Ill check

 

EDIT:

 

its disabled

Edited December 5, 2014 by Snoop Dogg

[Snoop Dogg]

If even your old graphics card having the same problem then I can confidentially say the issue lies elsewhere -- high probability it is the output cable you are using.

 

Forgot to mention that I booted with the Intel On board graphics thing, so I dont think its the calbe itself, as im using it right now.

[jurian123]

Eeh try to reset it. Do you have on board switches? 

Or push the reset button. 

[-rascal-]

Forgot to mention that I booted with the Intel On board graphics thing, so I dont think its the calbe itself, as im using it right now.

 

What is your old graphics card (i.e. GTX 470)?

 

It just seems odd that your old graphics card doesn't work either. Assuming you are using a digital signal (i.e. DVI or HDMI), then it could simply be the cable or the ports.

For an example, HDMI just has a pin that sends a signal basically saying "Hi! There's something here!" If you don't get that signal than, you get the issue you are having.

I'd also check the ports for bend / broken pins. There's been a few of these cases on the forums here.

 

If you can get the card checked in another computer, then fantastic.

[Snoop Dogg]

Eeh try to reset it. Do you have on board switches? 

Or push the reset button. 

Yeah, done that already.

 

What is your old graphics card (i.e. GTX 470)?

 

It just seems odd that your old graphics card doesn't work either. Assuming you are using a digital signal (i.e. DVI or HDMI), then it could simply be the cable or the ports.

For an example, HDMI just has a pin that sends a signal basically saying "Hi! There's something here!" If you don't get that signal than, you get the issue you are having.

I'd also check the ports for bend / broken pins. There's been a few of these cases on the forums here.

 

If you can get the card checked in another computer, then fantastic.

A 6450 (or something around that) is my old Video card

 

I see what you mean. Its just it may take until next week where I can put my gpu in another PC...

[VincentiusIV]

My r9 290 from asus had the same issue. Only i got it when overclocking.

I had to RMA the card and got a better one back from asus. (had the reference design at first, but got a dcuii version back instead. Fairly happy with that even though i'm going to watercool it.

[Snoop Dogg]

My r9 290 from asus had the same issue. Only i got it when overclocking.

I had to RMA the card and got a better one back from asus. (had the reference design at first, but got a dcuii version back instead. Fairly happy with that even though i'm going to watercool it.

 

I looked on Amazon, and I am out of Warranty because I've had the card for about a year now. Do you know if Sapphire can take it back?

[-rascal-]

I looked on Amazon, and I am out of Warranty because I've had the card for about a year now. Do you know if Sapphire can take it back?

 

Sapphire carries a 2-year warranty (3-year on some select cards?), so yes.

If it doesn't work in the other system, have a chat with Sapphire.

[VincentiusIV]

I looked on Amazon, and I am out of Warranty because I've had the card for about a year now. Do you know if Sapphire can take it back?

I would say contact sapphire.

http://www.sapphiretech.com/landing.aspx?lid=1#

[jurian123]

Do you have an other display hook it up to that. 

[Snoop Dogg]

Do you have an other display hook it up to that.

No I don't

[Snoop Dogg]

Do you think the PSU could be on its way out? And I heard it can fry the card*?

[binman13]

Do you think the PSU could be on its way out? And I heard it can fry the card*?

Now I know this most likely will have already been done, but have you switched the PSU off and on with the switch on the supply? 

[Snoop Dogg]

Now I know this most likely will have already been done, but have you switched the PSU off and on with the switch on the supply? 

 

Yes.

[Snoop Dogg]

Some more info for y'all:

 

When I plugged in my other Video card, it would not display anything. Does that mean its to do with the PSU? (I reset CMOS every time too)

[Snoop Dogg]

Another problem I've found:

 

When in the BIOS, looking at the devices plugged in, both the PCI slots show as "empty".

[binman13]

 

Another problem I've found:

 

When in the BIOS, looking at the devices plugged in, both the PCI slots show as "empty".

 

Sounds like what happens when the PSU's 12V rail stops functioning due to either burning out or hitting a current safety limit. 

[Snoop Dogg]

Sounds like what happens when the PSU's 12V rail stops functioning due to either burning out or hitting a current safety limit. 

 

I got a friend who's giving me one of his 650ti's tomorrow, so hopefully that'll give me a better image of whats going on (and he dosen't care if I fry that card either lol)

 

 

Currently thinking of RMAing the mobo (and just got the go ahead to send the PSU for another PSU. But even though I think the PSU still works, its just I think its best if I stay on the safe side and get a new one.)

 

I didn't smell any burning smell and I know for a fact that my 290 be pulling about 200w in total when playing bf4. And then say for example the CPU was pulling 100w (just to stay on the safe side, and even though I know it wouldn't be pulling that much), thats 300w right there. Then you have Storage devices, that take about 10-20w each I think. And that's it. 

 

So lets say it magically reached 400w in total, I don't think that would still even hit any warnings.

[binman13]

I got a friend who's giving me one of his 650ti's tomorrow, so hopefully that'll give me a better image of whats going on (and he dosen't care if I fry that card either lol)

 

 

Currently thinking of RMAing the mobo (and just got the go ahead to send the PSU for another PSU. But even though I think the PSU still works, its just I think its best if I stay on the safe side and get a new one.)

 

I didn't smell any burning smell and I know for a fact that my 290 be pulling about 200w in total when playing bf4. And then say for example the CPU was pulling 100w (just to stay on the safe side, and even though I know it wouldn't be pulling that much), thats 300w right there. Then you have Storage devices, that take about 10-20w each I think. And that's it. 

 

So lets say it magically reached 400w in total, I don't think that would still even hit any warnings.

It's not the total output you need to worry about, it's the current draw on the 12v Rail hitting a safety limit for even a split second. If you draw over x amount of current (usually the rated max current) in a sudden power spike, the PSU will trip the safety switch and shut down the 12 Volt rail until you flip the switch on the PSU itself (with most power supplies at least)