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Computer Spontaneous Black Screen

markus_reynolds
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Hello everyone,

 

This is my first time posting on the forums, so please excuse me if I make any mistakes and such.

 

Basically, my problem is that my computer spontaneously shuts down. Most of the time, when it shuts down the lights and fans are still on, however, occasionally it shuts down completely - no lights, no fans, monitor black. Most of the time, this problem occurs while playing games such as Skyrim, League of Legends, Minecraft and more. However, it has happened a couple of times while simply browsing the web. The time between crashes can vary from a few days to simply a couple of hours.

 

I have also been searching for a solution on other forums, and one member said it might by my PSU because the Event Viewer says that I get the error "Kernel-Power ID: 41". I have come to realize that this is most likely because I have to hold down the power button to restart my computer after the problem. So, I don't think that this error has much relevance to the problem - I could be wrong.

 

Furthermore, I have ran memory tests with no signs of error, my computer runs at an idle temperature of about 35C and gets up to about 50C while playing games at high settings. I have updated my BIOS as well, unfortunately to no luck.

 

As for my GPU, it is not being overclocked in any way (at least, not to my knowledge). I don't know too much about the voltages either, but I've decided to stray away from touching those, so I left them at default. I also reapplied the thermal paste a few times, thinking that it might help. I've replugged cables, but that hasn't done much.

 

This problem has been occurring for about half a year, as I've tried multiple things to get it working properly. When I start up my computer, I only see "Windows was not shut down correctly" giving the options of safe mode, start normally, etc.

 

I'm hoping that the problem is a software issue so that it doesn't cost too much, but I'm willing to shell out some money if necessary, as I may be able to get the warranty on some of the parts (my computer is about 1.5 years old).
 
One last thing to those who graciously offer help, unfortunately, I don't have any other video cards, PSU's or mobos to test with (as this is my first computer) and none of my friends/family build their own computers (I've tried to convince them).
 
All in all, thanks in advance to anyone who lends a helping hand as I greatly appreciate any assistance, have a great day!
 
Best regards,
 
Mark
 
~ Computer Specifications ~
 
 
 
- ASUS P9X79-LE LGA 2011 Motherboard: http://www.asus.com/Motherboards/P9X79_LE/
 
- Corsair Gaming Series GS700 700W Power Supply: http://www.newegg.com/Product/Product.aspx?Item=N82E16817139024
 

 

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I had a similar issue previously, it turned out to be my graphics card driver

whens the last time u updated your drivers?

 

i had the same cpu and mobo but a sapphire 7950 gpu

 

I've tried updating my drivers on my Twin Frozr, but I'm not too sure if it worked because the version never changes... Should I uninstall it first then re-install?

 

 

have you tried clearing c-mos?

 

I've tried pressing the button on the motherboard and I also reseated the battery in the motherboard. Is that how I'm supposed to do it? I'm not too sure...

 

Thank you both for your responses! I really appreciate it!

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I've tried pressing the button on the motherboard and I also reseated the battery in the motherboard. Is that how I'm supposed to do it? I'm not too sure...

 

Thank you both for your responses! I really appreciate it!

Yes that is the right way, when you boot up again you should see something telling you that you have cleared your c-mos

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directly from microsoft.com

 

Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang)

Click here to show/hide scenario The Stop error code and the PowerButtonTimestamp are listed as zero. For example, consider the following scenarios:

  • The Stop error BugcheckCode value is listed as zero. Circumstances can prevent writing the Stop error BugcheckCode information before the computer restarts or shuts down. In this case, a BugcheckCode value of zero is logged. Also, perhaps no Stop error occurred, and the shutdown resulted from a power loss. For example, on a portable computer, this could mean that the battery is removed or completely drained. Or, on a desktop computer, this could mean that the computer was unplugged, or a power outage occurred.
  • The PowerButtonTimestamp is listed as zero. Circumstances can prevent writing the PowerButtonTimestamp information before the computer restarts or shuts down. In this case, a value of zero is logged. This can occur if the power button is pressed and held for at least four seconds when Windows has an operation running that prevents writing the event to disk. You might also see this scenario if the computer is “hard-locked” and therefore unresponsive to any input, and the computer has to be powered off. To determine whether the computer is unresponsive, try pressing the CAPS LOCK key to toggle the CAPS light on the keyboard.

To check whether this scenario is occurring, press the CAPS LOCK key on the keyboard. When you do this, if the CAPS LOCK light on the keyboard does not change when you press the CAPS LOCK key, the computer may be completely unresponsive (hard hang).

This scenario usually indicates a problem with the hardware. To help isolate the problem, check the following items:

  1. Overclocking: Disable overclocking to see whether the issue occurs when the system is run at the correct speed.
  2. Check the memory: Verify the memory by using a memory checker. Verify that each memory chip is the same speed and that it is configured correctly in the system.
  3. Power supply: Make sure that the power supply has enough wattage to appropriately handle the installed devices. If you added memory, installed a newer processor, installed additional drives, or added external devices, such devices can require more energy than the current power supply can provide consistently.
  4. Overheating: Check whether the system is overheating by examining the internal temperature of the hardware.
  5. Defaults: Reset the system back to the system defaults to see whether the issues occur when the system is running in its default configuration.

If you see that the computer generates a Stop error that contains a BugcheckCode value that is not reported in an event ID 41, change the restart behavior for the computer. To do this, follow these steps:

  1. Right-click My Computer, and then click Properties.
  2. Click Advanced system settings.
  3. Click the Advanced tab.
  4. In the Startup and Recovery section, click Settings.
  5. Click to clear the Automatically restart check box.

"We will never make a 32-bit operating system." -- Bill Gates, 1989

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Sorry for the inactivity, been busy this week.

 

I ran the GPU stress test, and nothing out of the ordinary happened, also cleared the CMOS.

I ensured that overclocking was off, and individually tested my 2 ram sticks (both worked fine individually, and currently work together). Shouldn't be overheating, temperatures seem stable (as in original post), and I also reset the BIOS to default.

As for the power supply, how can I ensure that everything has enough wattage? I saw something in the BIOS, but I was a little hesitant to touch anything because I was afraid of blowing something up.

 

Anyways, thanks for all your help everyone. So far, crash-free for 9 days - hopefully this is permanent.

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