Intel driver being incompatible

[noob200]

my laptop(dell vostro 3490) keeps freezing

the problem I face is when using the laptop it suddenly stops working. it freezes.

I ran Dell pre-boot diagnostics system which shows no hardware level problem. when i boot in safe mood it doesn't freeze

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after much tinkering I am certain it is the Intel UHD graphics drivers. But the problem is even if i install the latest driver or the one provided by dell or and older version it keeps freezing what can I do??

currently using Microsoft basic display adapter

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I use above mentioned laptop. the spec:

Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz (2.30 GHz)

Installed RAM 8.00 GB (7.85 GB usable)

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

it is running Windows 11 Pro for Workstations(version 25H2)

also it has a 1 Tb HDD for storage

Plz feel free to ask more info if u deem necessary. I really need my laptop to work

Thanks in advance

[Sawa Takahashi]

Just a dumb idea. If you run DDU and then reinstall Intel drivers, maybe it will fix some corrupted files ?

You can also use CrystalDiskInfo to check if your SSD is in good health.

 

P.S., if you don't have a backup of your important files, NOW is the time to do one.

[podkall]

4 hours ago, noob200 said:

the problem I face is when using the laptop it suddenly stops working. it freezes.

is it random, or is it more likely to freeze when doing specific things or using specific programs?

[Haswellx86]

When did this start occurring? What makes you think it is the graphics driver and not something else? When does it exactly freeze? Have you checked the Event Viewer?