EU customs declaration currency issues

[20Attila03]

Hey everyone, I recently ordered the LTT Backpack and since it's an international shipment I have to pay for customs.

 

But when checking the customs notice passed onto me by UPS I have noticed that the Commercial Invoice has the Backpack listed as 350 USD instead of 350 CAD or 250 USD respectively.
 

 

I have reached out for LTT store's support their response is in the update below [edited, from yet to answer]. UPS didn't pick up the phone either (Classic, giving you a direct number and not picking it up)

 

Currently I have managed to get a response from the distributor, as their phone number is listed on the invoice. When I called, they said that while they're not LTT support nor are they UPS, they'll reach out to UPS and see if they can help.

 

So my question is, has anyone faced this issue, and if so, how did you resolve it? Cause I don't wanna wait too long either, the warehousing costs much more if the resolution takes more than 3 days.

 

Thank you!

 

Update 1:

Response from LTT Store:

They have apologised and offered 2 resolutions:

1. Return to sender, and they'll reissue the package or refund completely.

2. Pay the customs and VAT, get refund on VAT up to the price of the package, outstanding amount in store credits.

 

I have chosen to wait 24 hrs to see if the distributor can help resolve this without the package doing a back-and-forth between the EU and Canada for no reason. If not, then I will choose option 1 with the request of sending the order with the correct price declared on the package.

 

Update 2:

This is a really short summary of how the process went down. The issue is now resolved.

 

1. The issue couldn't be resolved by LTT support as they are not authorised to make modifications to the invoice, which had the stickers marked as 0.00 CAD. Customs doesn't believe in freebies, therefore they couldn't accept that and asked for a modified invoice that has the original price shown.

2. LTT uses Shopify to communicate with their distributor the ordered products and their value. And as it seems during the final document creation that is sent to customs, declaring the price, etc. the CA marking before the $ symbol is somehow forgotten. I don't know if it's specifically Shopify's fault or the distributor uses outdated and maybe custom software.

Here's an image of an order summary report.

 

 

 

 

Now, the way we solved this is that I contacted the distributor and they have sent proof from within their system confirming the value of the products is in CA$ instead of just $.

I redacted many things obviously. It contained more details about the order, with which you can identify if this is the same order or not, and my personal details. Also another image was provided to me, which shown other info, relevant to the order. I will not share that, so others can't fake these proofs.

UPS and the customs dept were kind enough to accept these for me. Then they issued a bill for customs where the product is marked as 350 USD with the conversion rate of CAD-HUF (241.66) lol.

I paid the double VAT, got refunded for that and am a proud enjoyer of my amazing backpack, which helped me help a friend during their moving day already.

 

I the end, I hope this issue is resolved, so at a later date, noone else has to go through this hassle.

 

PS: If you ordered from LTT, please check your customs invoice, if the currency is wrong, I recommend contacting the customs authority about the issue, maybe they can help you.
 

Edited October 28, 2025 by 20Attila03
Final update, detailing issue.

[BillBill]

1 hour ago, 20Attila03 said:

Hey everyone, I recently ordered the LTT Backpack and since it's an international shipment I have to pay for customs.

 

But when checking the customs notice passed onto me by UPS I have noticed that the Commercial Invoice has the Backpack listed as 350 USD instead of 350 CAD or 250 USD respectively.
 

 

I have reached out for LTT store's support their response is in the update below [edited, from yet to answer]. UPS didn't pick up the phone either (Classic, giving you a direct number and not picking it up)

 

Currently I have managed to get a response from the distributor, as their phone number is listed on the invoice. When I called, they said that while they're not LTT support nor are they UPS, they'll reach out to UPS and see if they can help.

 

So my question is, has anyone faced this issue, and if so, how did you resolve it? Cause I don't wanna wait too long either, the warehousing costs much more if the resolution takes more than 3 days.

 

Thank you!

 

Update 1:

Response from LTT Store:

They have apologised and offered 2 resolutions:

1. Return to sender, and they'll reissue the package or refund completely.

2. Pay the customs and VAT, get refund on VAT up to the price of the package, outstanding amount in store credits.

 

I have chosen to wait 24 hrs to see if the distributor can help resolve this without the package doing a back-and-forth between the EU and Canada for no reason. If not, then I will choose option 1 with the request of sending the order with the correct price declared on the package.

I would make sure to check this out thoroughly. Check out if it is legit. Being in a different currency makes me wonder about it.  

[20Attila03]

2 hours ago, BillBill said:

I would make sure to check this out thoroughly. Check out if it is legit. Being in a different currency makes me wonder about it.  

The information is legit.

 

I have verified it, through multiple paths. Using the tracking number sent by lttstore, using the tracking link sent by lttstore, verifying UPS's domain (ups.com).

 

The only catchy thing was that UPS called me to ask for an email to send the one time passwords and log-in link, cause the shipment originally only had my phone number on it. But even that's not unusual in my country (Hungary).

 

In the end, the chances of an unknown party calling me about a package from a verified UPS phone number and then sending me multiple emails from a verified UPS domain and knowing the exact products I have ordered with the same tracking number. Yeah, it's nill.

 

Not to mention, ltt support have been given the commercial invoice and they would also probably catch if the sender is wrong.

 

But yeah, wrong currency was a red flag at first to me too. Currently I'm guessing it's an error on the distribution centre's part, where C $350 was translated as 350 USD instead of 350 CAD.

[BillBill]

18 minutes ago, 20Attila03 said:

The information is legit.

 

I have verified it, through multiple paths. Using the tracking number sent by lttstore, using the tracking link sent by lttstore, verifying UPS's domain (ups.com).

 

The only catchy thing was that UPS called me to ask for an email to send the one time passwords and log-in link, cause the shipment originally only had my phone number on it. But even that's not unusual in my country (Hungary).

 

In the end, the chances of an unknown party calling me about a package from a verified UPS phone number and then sending me multiple emails from a verified UPS domain and knowing the exact products I have ordered with the same tracking number. Yeah, it's nill.

 

Not to mention, ltt support have been given the commercial invoice and they would also probably catch if the sender is wrong.

 

But yeah, wrong currency was a red flag at first to me too. Currently I'm guessing it's an error on the distribution centre's part, where C $350 was translated as 350 USD instead of 350 CAD.

I don't think UPS calls people. 

[LogicalDrm]

1 hour ago, BillBill said:

I don't think UPS calls people. 

Yes, they do. Problem in this region (Finland for example) is that they don't follow their own delivery times. Or office hours. Or call if they can't get through first door (I have lived in apartment buildings without door buzzer or code and locked front door). 

[BillBill]

6 minutes ago, LogicalDrm said:

Yes, they do. Problem in this region (Finland for example) is that they don't follow their own delivery times. Or office hours. Or call if they can't get through first door (I have lived in apartment buildings without door buzzer or code and locked front door). 

I mean that they won't call you asking for an email address to send a one time password and login link. 

[LogicalDrm]

46 minutes ago, BillBill said:

I mean that they won't call you asking for an email address to send a one time password and login link. 

DHL does similar by SMS so I wouldn't put it past them to do it in some regions. 

[BillBill]

11 hours ago, LogicalDrm said:

DHL does similar by SMS so I wouldn't put it past them to do it in some regions. 

Ok. thank you 

[20Attila03]

On 10/1/2025 at 2:55 AM, BillBill said:

I don't think UPS calls people. 

In Hungary they do.

But it's easy to confirm.

- Did I give the same email I ordered the product from? No.

- Do I have access to the email address? Yes.

- Do I have the one I gave them displayed on a ups.com website? Yes.

[BillBill]

12 hours ago, 20Attila03 said:

In Hungary they do.

But it's easy to confirm.

- Did I give the same email I ordered the product from? No.

- Do I have access to the email address? Yes.

- Do I have the one I gave them displayed on a ups.com website? Yes.

I read on the UPS.com website that they don't send a one time password with login link. For just one shipment. 

[20Attila03]

1 hour ago, BillBill said:

I read on the UPS.com website that they don't send a one time password with login link. For just one shipment. 

All regional sites say different stuff.
For example if you go to https://www.ups.com/us/en/support/contact-us then UPS customer service only has a phone number listed.
But the Hungarian one https://www.ups.com/hu/en/support/contact-us does have 4 email addresses listed immediately.

[BillBill]

6 minutes ago, 20Attila03 said:

All regional sites say different stuff.
For example if you go to https://www.ups.com/us/en/support/contact-us then UPS customer service only has a phone number listed.
But the Hungarian one https://www.ups.com/hu/en/support/contact-us does have 4 email addresses listed immediately.

I am unable to view the Hungarian website. 

[20Attila03]

On 10/2/2025 at 7:21 PM, BillBill said:

I am unable to view the Hungarian website. 

Sorry for late reply.

For reference, this is at the bottom of the Hungarian UPS support page.

[BillBill]

3 hours ago, 20Attila03 said:

Sorry for late reply.

For reference, this is at the bottom of the Hungarian UPS support page.

Ok thank you.