Malfunctioning external SSD

[lucasvc]

This is the model of the external SSD:
SanDisk Extreme Portable SSD 1TB (up to 1050 MB/s read, 1,000MB/s write, NVMe SSD, USB-C, External Solid State Drive, IP65 rated for dust and water resistance, Updated Firmware) Black : Amazon.co.uk: Computers & Accessories

The SSD will function when I boot up the computer for the first time but after a random amount of time it will stop being detected and a notification will appear saying device not recognised. On the device manager there will also be an error on something. The only way to get it to work again is to restart the computer.

Does anyone know if this is a problem with the USB controller, the port or the external SSD, and how to fix it?

[lucasvc]

These are the computer specs

[OhYou_]

that error is almost always a physical issue with the connection between the port and the chip in the ssd.
usually it's the port got abused and the pins no longer contact the pcb inside, sometimes its power related, and sometimes it's just the one cable is bad.
try a different cable first, and if not that, then you gonna have to either take it appart and fix it or ship it off to someone do fix it instead

[OddOod]

I agree with OU, probably a bad connection somewhere. Try a different port on the PC, then a different (high capacity) cable, then clean the port on the enclosure, then you're down to ripping apart the SSD where you can pull the drive and install it directly into the PC to verify that it isn't dying. 

[OddOod]

Oh, also, could be that the PC is turning off the USB port. Check Power options > plan settings > advanced power options > USB suspend > disable

[lucasvc]

Tried a different cable, USB A to C on the SSD instead of C to C, and was immediately detected, now let's hope it stays that way.
Hadn't even thought to change the cable as it was a brand new 10Gbps cable and all the other ones I have are 500Mbps.

Thank you for the help

[KidKid]

2 hours ago, lucasvc said:

This is the model of the external SSD:
SanDisk Extreme Portable SSD 1TB (up to 1050 MB/s read, 1,000MB/s write, NVMe SSD, USB-C, External Solid State Drive, IP65 rated for dust and water resistance, Updated Firmware) Black : Amazon.co.uk: Computers & Accessories

The SSD will function when I boot up the computer for the first time but after a random amount of time it will stop being detected and a notification will appear saying device not recognised. On the device manager there will also be an error on something. The only way to get it to work again is to restart the computer.

Does anyone know if this is a problem with the USB controller, the port or the external SSD, and how to fix it?

Try plugging it into a different port on your PC, the front USB and the rear USB ports.

[OddOod]

19 hours ago, lucasvc said:

Tried a different cable, USB A to C on the SSD instead of C to C, and was immediately detected, now let's hope it stays that way.
Hadn't even thought to change the cable as it was a brand new 10Gbps cable and all the other ones I have are 500Mbps.

Thank you for the help

Cables die. It's weird but true