How do I solve this?

[filpo]

sorry for the bad image quality but it says 'This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in method or keep your device powered on for 2 hours and try again'

 

Essentially, this problem has been happening on and off for the last week whenever i try to get in my pc with my pin (it is correct, I've checked) and it always shows this prompt after the first pin attempt (which is correct)

If i try to keep it on for 2 hours it just goes to sleep and I cannot use a different sign in method as I do not have a fingerprint scanner or face scanner on my TV screen/connected to my pc 

 

One possible solution is going back to the earlier bios as I had updated the bios about 3 weeks ago when I put in my new CPU cooler. It's possible it could've been a beta bios as well. Any other fixes? 

 

Specs: https://uk.pcpartpicker.com/list/nWqTXk

Edited September 21, 2024 by filpo
Added specs

[porina]

That is a Windows message right? So I don't get the connection with BIOS mentioned. Edit - unless that did something to the TPM?

 

I've never used the PIN option in Windows but as a troubleshooting step I'd try disabling it reverting to password. If that goes fine, then try setting a new PIN and see what happens.

[filpo]

16 minutes ago, porina said:

That is a Windows message right? So I don't get the connection with BIOS mentioned. Edit - unless that did something to the TPM?

 

I've never used the PIN option in Windows but as a troubleshooting step I'd try disabling it reverting to password. If that goes fine, then try setting a new PIN and see what happens.

How do i revert to a password and then make a new pin? I can't access windows as pin is my only option that I've set up

 

16 minutes ago, porina said:

That is a Windows message right?

yes, that was just the first meaningful change I went to from when this has started happening

 

16 minutes ago, porina said:

Edit - unless that did something to the TPM?

possibly, but I don't know 

Edited September 21, 2024 by filpo

[porina]

2 minutes ago, filpo said:

How do i revert to a password and then make a new pin? I can't access windows as pin is my only option that I've set up

I missed that detail. So you don't have any access to Windows? I'm out of my depth here. Good luck!

[filpo]

1 minute ago, porina said:

So you don't have any access to Windows?

well i can access the lock screen. If you know any way to change your pin/revert to password from the lock screen that'd be great, if not then I'll try backtracking on the bios or watch some vids

 

1 minute ago, porina said:

Good luck!

Thanks 

[Sawa Takahashi]

That problem usually spawns from Windows messing up login credentials then putting blame on you for forgetting them....

Do you have an option "I forgot my PIN" or "I forgot my password" on that login screen ? If you still have the username / password of your local account and if you still have access to the email account you used for your Microsoft account, these options may allow you to make your Windows work again. If you are missing any of these, I think this is a lost case.

Now, do you have any files you absolutely need to recover from your boot drive ? If not, simply wipe the drive and reinstall a fresh Windows. If yes, were you using bitlocker to encrypt your drive ? I hope not...

You can plug your boot drive as a storage drive in another computer (or get an USB adapter or replace your boot drive in your computer with a blank one, install Windows then install your current drive as storage drive) and copy the important files.

When all files are recovered, just wipe that drive and reinstall Windows on it or use it as a secondary drive.

Hope that helps,

[filpo]

15 hours ago, Sawa Takahashi said:

That problem usually spawns from Windows messing up login credentials then putting blame on you for forgetting them....

Do you have an option "I forgot my PIN" or "I forgot my password" on that login screen ? If you still have the username / password of your local account and if you still have access to the email account you used for your Microsoft account, these options may allow you to make your Windows work again. If you are missing any of these, I think this is a lost case.

Now, do you have any files you absolutely need to recover from your boot drive ? If not, simply wipe the drive and reinstall a fresh Windows. If yes, were you using bitlocker to encrypt your drive ? I hope not...

You can plug your boot drive as a storage drive in another computer (or get an USB adapter or replace your boot drive in your computer with a blank one, install Windows then install your current drive as storage drive) and copy the important files.

When all files are recovered, just wipe that drive and reinstall Windows on it or use it as a secondary drive.

Hope that helps,

Thank you. I will save this for later. Thankfully, it let me in after a bios update. Sorry for not updating the post but thank you so much for the advice