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MacOS won't update

sanzeN
By sanzeN
in Troubleshooting
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Hello

 

I know this isn't usually a Mac forum, but hoping someone can help regardless.

 

I have a 15" Macbook Pro 2019 with an i9 cpu and 32 gb's of ram. The problem is that it refuses to update. It can start the update. It can run the update, but once it reaches 99% it crashes and says an error has occured during installation, please try installing macos again.

 

Here's what I've attempted so far:

 

  • Installed updates through Appstore
  • Installed MacOS through USB installer
  • Wipe the harddrive (which in turn mean't i couldn't install macos at all)
  • Reset NVRAM
  • Tried internet recovery (option-command-r)
  • Managed to get Macos Mojave installed through internet recovery (shift-option-command-r)

Any ideas? 

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Posted
6 minutes ago, sanzeN said:

Hello

 

I know this isn't usually a Mac forum, but hoping someone can help regardless.

 

I have a 15" Macbook Pro 2019 with an i9 cpu and 32 gb's of ram. The problem is that it refuses to update. It can start the update. It can run the update, but once it reaches 99% it crashes and says an error has occured during installation, please try installing macos again.

 

Here's what I've attempted so far:

 

  • Installed updates through Appstore
  • Installed MacOS through USB installer
  • Wipe the harddrive (which in turn mean't i couldn't install macos at all)
  • Reset NVRAM
  • Tried internet recovery (option-command-r)
  • Managed to get Macos Mojave installed through internet recovery (shift-option-command-r)

Any ideas? 

I think one of my, if not my first forum I replied to was about a mac. There's plenty enough of mac's around here!

I edit my messages more than not –

Probably some dude on the internet

 

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Posted

Is there any further information regarding the actual "error" that occurred?

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38 minutes ago, NinJake said:

Is there any further information regarding the actual "error" that occurred?

No, that is why I'm lost - what I wrote in the op is literally all information given. No error codes or similar.

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On 3/11/2024 at 2:49 PM, NinJake said:

Is there any further information regarding the actual "error" that occurred?

I managed to find the install.log file, hoping this can enable somebody to help me out here. This is everything from the moment i press install on the update until it fails

 

"2024-03-19 10:30:25+01 brugers-MacBook-Pro softwareupdated[592]: Combined state is 16 for 071-44390
2024-03-19 10:30:25+01 brugers-MacBook-Pro softwareupdated[592]: Package Authoring Error: PackageInfo bundle reference found without top-level bundle definition. Bundle will be skipped: <bundle id="*"></bundle>
2024-03-19 10:30:25+01 brugers-MacBook-Pro softwareupdated[592]: bridgeOS query summary: 17P3050 -> (null), update = (null), brain = (null), variant = (null), macOS = 18G103 (customer), project = BridgeOSInstall-56.4, userAuth = 0, prod fused = 1, model = j780ap, client = SoftwareUpdate, retries = 0, session = A5F7BA6F-5A33-491C-A3A4-D26F41994F42: success
2024-03-19 10:30:25+01 brugers-MacBook-Pro softwareupdated[592]: bridgeOS update is available for products but hasn't yet been prepared
2024-03-19 10:30:25+01 brugers-MacBook-Pro softwareupdated[592]: Preparation required for (071-44390): download/staging = 0, bridgeOS prepare = 1, personalization = 0
2024-03-19 10:30:25+01 brugers-MacBook-Pro com.apple.preferences.softwareupdate.remoteservice[1214]: SUAppStoreUpdateController: isDownloadRequiredForPostLogoutUpdate returning YES
2024-03-19 10:30:26+01 brugers-MacBook-Pro installd[486]: PackageKit: Adding client PKInstallDaemonClient pid=592, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
2024-03-19 10:30:26+01 brugers-MacBook-Pro installd[486]: PackageKit: Removing client PKInstallDaemonClient pid=592, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
2024-03-19 10:30:26+01 brugers-MacBook-Pro com.apple.preferences.softwareupdate.remoteservice[1214]: SUAppStoreUpdateController: disk space required for updates is: 9678686856 (071-44390)
2024-03-19 10:30:26+01 brugers-MacBook-Pro SoftwareUpdateNotificationManager[1233]: SUAppStoreUpdateController: authorize
2024-03-19 10:30:26+01 brugers-MacBook-Pro system_installd[491]: PackageKit: Adding client PKInstallDaemonClient pid=592, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
2024-03-19 10:30:26+01 brugers-MacBook-Pro SoftwareUpdateNotificationManager[1233]: Waiting for available updates to be initially populated
2024-03-19 10:30:26+01 brugers-MacBook-Pro SoftwareUpdateNotificationManager[1233]: Done waiting for available updates to be initially populated
2024-03-19 10:30:26+01 brugers-MacBook-Pro SoftwareUpdateNotificationManager[1233]: SUAppStoreUpdateController: start download session with 071-44390
2024-03-19 10:30:26+01 brugers-MacBook-Pro SoftwareUpdateNotificationManager[1233]: SUAppStoreUpdateController: Triggering user side stash early for foreground download
2024-03-19 10:30:26+01 brugers-MacBook-Pro SoftwareUpdateNotificationManager[1233]: SUAppStoreUpdateController: User Side Stashing succeeded
2024-03-19 10:30:26+01 brugers-MacBook-Pro SoftwareUpdateNotificationManager[1233]: CancelToken:  Setting keys: 071-44390 for updates: 071-44390
2024-03-19 10:30:26+01 brugers-MacBook-Pro softwareupdated[592]: SoftwareUpdate: Added foreground transaction [0xd] for macOS Mojave Security Update 2021-005-10.14.6
2024-03-19 10:30:26+01 brugers-MacBook-Pro softwareupdated[592]: Package Authoring Error: PackageInfo bundle reference found without top-level bundle definition. Bundle will be skipped: <bundle id="*"></bundle>
2024-03-19 10:30:26+01 brugers-MacBook-Pro softwareupdated[592]: bridgeOS query summary: 17P3050 -> (null), update = (null), brain = (null), variant = (null), macOS = 18G103 (customer), project = BridgeOSInstall-56.4, userAuth = 0, prod fused = 1, model = j780ap, client = SoftwareUpdate, retries = 0, session = 4A265473-C54D-4BEA-8F53-997E1B6AE5F6: success
2024-03-19 10:30:26+01 brugers-MacBook-Pro softwareupdated[592]: SUUpdateSession: bridgeOS update is available for products; enabling bridgeOS prepare phase during download
2024-03-19 10:30:26+01 brugers-MacBook-Pro softwareupdated[592]: SUUpdateSession: Skipping preflighting firmware since we're not on relevant hardware
2024-03-19 10:30:26+01 brugers-MacBook-Pro softwareupdated[592]: Package Authoring Error: PackageInfo bundle reference found without top-level bundle definition. Bundle will be skipped: <bundle id="*"></bundle>
2024-03-19 10:30:26+01 brugers-MacBook-Pro softwareupdated[592]: bridgeOS query summary: 17P3050 -> (null), update = (null), brain = (null), variant = (null), macOS = 18G103 (customer), project = BridgeOSInstall-56.4, userAuth = 0, prod fused = 1, model = j780ap, client = SoftwareUpdate, retries = 0, session = F8262FB7-AC2A-4D02-83FF-35299DBF3634: success
2024-03-19 10:30:26+01 brugers-MacBook-Pro softwareupdated[592]: SUUpdateSession: Preparing bridgeOS update for 071-44390 (foreground = 1)
2024-03-19 10:30:26+01 brugers-MacBook-Pro softwareupdated[592]: Changing status (preparing bridgeOS update) for key 071-44390 from "downloaded" to "preparing bridgeOS update"
2024-03-19 10:30:26+01 brugers-MacBook-Pro softwareupdated[592]: Package Authoring Error: PackageInfo bundle reference found without top-level bundle definition. Bundle will be skipped: <bundle id="*"></bundle>
2024-03-19 10:30:26+01 brugers-MacBook-Pro softwareupdated[592]: SUBridgeOSUpdateManager: Starting bridgeOS update prepare for 071-44390
2024-03-19 10:31:37+01 brugers-MacBook-Pro softwareupdated[592]: bridgeOS prepare summary: 17P3050 -> 21P4222, update = 21.16.4222.0.0, brain = 21.16.4222.0.0, variant = com.apple.bridgeOSCustomer, macOS = 18G103 (customer), project = BridgeOSInstall-56.4, userAuth = 0, prod fused = 1, model = j780ap, client = SoftwareUpdate, retries = 2, session = C1DCE44D-0734-4846-A2CD-C8A13C7D2BAF: Error Domain=BOSErrorDomain Code=205 "An error occurred during prepare." UserInfo={NSLocalizedDescription=An error occurred during prepare., NSUnderlyingError=0x7fbf0efe8dd0 {Error Domain=BridgeOSSoftwareUpdateError Code=19 "MSU - 1041 (failed to perform limited firmware update);MSU - 30 (Query for AP nonce failed);" UserInfo={SystemPartitionSize=1822380032, MSUErrorCode=1041, MSUErrorDescription=failed to perform limited firmware update, NSLocalizedDescription=MSU - 1041 (failed to perform limited firmware update);MSU - 30 (Query for AP nonce failed);}}}
2024-03-19 10:31:37+01 brugers-MacBook-Pro softwareupdated[592]: SUBridgeOSUpdateManager: bridgeOS update prepare complete for 071-44390
2024-03-19 10:31:37+01 brugers-MacBook-Pro softwareupdated[592]: SUBridgeOSUpdateManager: bridgeOS update prepare for 071-44390 failed: Error Domain=BOSErrorDomain Code=205 "An error occurred during prepare." UserInfo={NSLocalizedDescription=An error occurred during prepare., NSUnderlyingError=0x7fbf0efe8dd0 {Error Domain=BridgeOSSoftwareUpdateError Code=19 "MSU - 1041 (failed to perform limited firmware update);MSU - 30 (Query for AP nonce failed);" UserInfo={SystemPartitionSize=1822380032, MSUErrorCode=1041, MSUErrorDescription=failed to perform limited firmware update, NSLocalizedDescription=MSU - 1041 (failed to perform limited firmware update);MSU - 30 (Query for AP nonce failed);}}}
2024-03-19 10:31:37+01 brugers-MacBook-Pro softwareupdated[592]: Changing status (foreground bridgeOS prepare failed) for key 071-44390 from "preparing bridgeOS update" to "download error"
2024-03-19 10:31:37+01 brugers-MacBook-Pro softwareupdated[592]: Stopping transaction with ID [0xd]
2024-03-19 10:31:37+01 brugers-MacBook-Pro softwareupdated[592]: SoftwareUpdate: Removed foreground transaction [0xd]
2024-03-19 10:31:37+01 brugers-MacBook-Pro softwareupdated[592]: Running session-idle tasks.
2024-03-19 10:31:37+01 brugers-MacBook-Pro SoftwareUpdateNotificationManager[1233]: SUAppStoreUpdateController: status for 071-44390: 071-44390 (a=0x3): download error (2331364108 of 2331364108) 80.0% 1.0s (error: Error Domain=SUErrorDomain Code=602 "Der opstod en fejl under installering af opdateringen." UserInfo={NSUnderlyingError=0x7fb8484088c0 {Error Domain=BOSErrorDomain Code=205 "An error occurred during prepare." UserInfo={NSLocalizedDescription=An error occurred during prepare., NSUnderlyingError=0x7fb848403df0 {Error Domain=BridgeOSSoftwareUpdateError Code=19 "MSU - 1041 (failed to perform limited firmware update);MSU - 30 (Query for AP nonce failed);" UserInfo={SystemPartitionSize=1822380032, MSUErrorCode=1041, MSUErrorDescription=failed to perform limited firmware update, NSLocalizedDescription=MSU - 1041 (failed to perform limited firmware update);MSU - 30 (Query for AP nonce failed);}}}}, NSLocalizedRecoverySuggestion=Du kan pr√∏ve at gennemf√∏re installeringen igen., NSLocalizedDescription=Der opstod en fejl under installering af opdateringen.})
2024-03-19 10:31:37+01 brugers-MacBook-Pro softwareupdated[592]: Checking for inapplicable local products remaining on disk for cleanup
2024-03-19 10:31:37+01 brugers-MacBook-Pro system_installd[491]: PackageKit: Removing client PKInstallDaemonClient pid=592, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)"
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