SSD random disconnects

[Hugo777]

Specs:
Ryzen 7 5700X (PBO off)
Trident Z Royal 3600 C18 (8x2)

Crosshair VIII Impact
Sapphire RX 7600

1000W PSU

980 Pro 1TB

SN850X 1TB

860 Evo 1TB

Windows 11 Pro

 

My 980 Pro randomly disconnects from my pc, whether i was gaming, or just logging into windows, or doing anything. when i check disk management the drive sometimes show unable to initialize (which i cant turn it offline then online) , sometimes show read-only (which i can turn it offline and then online, and will allow me to read and write), i tried swapping m.2 slots but the issue still happens on my 980 pro (no BSOD(OS in SN850X) nor POST error). I also tried running it in Gen3 but the issue still exist.

I ran SMART Test (Both in BIOS and samsung magician app) but no 0E error, also ran a full scan and no bad sectors. Is there anything else i can do before sending it to warranty? the drive bothers me so much ughhhhhhhhh

[jsnotlout1]

Try another cable. Sometimes a cable can be faulty

[Hugo777]

2 minutes ago, jsnotlout1 said:

Try another cable. Sometimes a cable can be faulty

NVME drives has no cables

[IgniVellex]

Try reseating the drive, it may not be installed properly. Boot into the bios by spamming delete and check to see that it is showing up.

[Hugo777]

Just now, IgniVellex said:

Try reseating the drive, it may not be installed properly. Boot into the bios be spamming delete and check to see that it is there.

I reseated it for a lot of times, even changing slots. BIOS did detect the drive.

[YoungBlade]

At this point, since you've already tried reseating the drive, changing slots, and running self tests, I think sending it for a warranty claim is the right move.

 

Changing the slot means that it can't be an issue with the CPU or chipset PCIe controller, nor with the slot. Reseating the drive means that it can't be just loose. And the self tests aren't showing any obvious signs of failure, but something is clearly wrong.

[IgniVellex]

Just now, Hugo777 said:

I reseated it for a lot of times, even changing slots. BIOS did detect the drive.

Yeah I don't really know what else to tell you. If it's within the warranty I would not even bother with messing around with it and trying to troubleshoot it. You could try posting this on another tech support forum to multiply your chances of getting a right answer (eg. Tomshardware, reddit). Best of luck.

[Hugo777]

3 minutes ago, YoungBlade said:

At this point, since you've already tried reseating the drive, changing slots, and running self tests, I think sending it for a warranty claim is the right move.

 

Changing the slot means that it can't be an issue with the CPU or chipset PCIe controller, nor with the slot. Reseating the drive means that it can't be just loose. And the self tests aren't showing any obvious signs of failure, but something is clearly wrong.

Thanks for your sugessions, i'll send the drive for warranty claim and see if they can find the issue.