PC hard reset Error Type: Cache Hierarchy Error

[marcos188]

My pc lately often freezes during games and eventually crashes. I checked the windows event log, and it's always "Machine Check Exception, Cache Hierarchy Error"

I built the pc in 2021 and had no issues until about 3 months ago when I upgraded the CPU from Ryzen 5 3600 to 5 5600 and doubled my ram.

PC specs :

Operating System: Windows 10 Education 64-bit

MOBO: B450 GIGABYTE AORUS ELITE rev 1.x

BIOS: F64c (type: UEFI)

Processor: AMD Ryzen 5 5600 (no OC)

Memory: 32768MB RAM (4x8 GB 3200 Mhz G.Skill Ripjavs V no OC, XMP profile enabled)

GPU: RX 5700 XT GIGABYTE GAMING OC (undervolted)

 

Event log and dxdiag attached

1.evtx DxDiag.txt

[Hinjima]

Here is a thread I found with people running into the same type of issue with the 5000 series CPU and even people upgrading from 3000 to 5000 as you did. Some people found a solution to some of the issues, might be worth digging through it and see if any of these help. I am definitely not an expert in this field so this is the 'best' I can do. Its something at least.

 

[johnno23]

yup read thru it as well...seems for some people disabling PBO worked and others were finding that the only way to get windows 10 and 11 to update properly was the good old fashioned download bios to a thunb drive and install.

I lean towards the bios being the issue but you have the latest version.

did you check that it is implemented correctly not that it is still booting from a previosly saved bios configuration ?

that should not happen but its the only possibility i can think of without wading thru tons of info which you are probably doing anyways..

 

[marcos188]

39 minutes ago, johnno23 said:

yup read thru it as well...seems for some people disabling PBO worked and others were finding that the only way to get windows 10 and 11 to update properly was the good old fashioned download bios to a thunb drive and install.

I lean towards the bios being the issue but you have the latest version.

did you check that it is implemented correctly not that it is still booting from a previosly saved bios configuration ?

that should not happen but its the only possibility i can think of without wading thru tons of info which you are probably doing anyways..

 

Checked the bios, its implemented correctly. Currently testing some PBO settings, will see how it goes.

[marcos188]

Never mind, it's still there.