Motherboard fried??

[Jay41822]

I have a company and we’re having an issue with a client saying that we unplugged the pc from the wall and it fried the motherboard and I’m sure will ask us to replace it. Now I’m not the most informational with computers i know a little but I’ve never heard of this happening. They haven’t said if it was on or not. But still the only thing I think could happen is memory loss. The first thing they said was the usb weren’t working now the motherboard needs to be replaced. They were told this from Best Buy supposedly. If anyone knows what really happen please let me know thanks. 

[OU812]

Yea, they are full of it. If that could cause that, a random outage could do the same damage or just unplugging your system to do routine maintenance would kill it.

[Jay41822]

That’s exactly what I was thinking. It’s our clients kid around early 20s prolly trying to get a new board out of us. 

[Axtasium]

49 minutes ago, Jay41822 said:

That’s exactly what I was thinking. It’s our clients kid around early 20s prolly trying to get a new board out of us. 

I Handled a dead motherboard just a week ago, unplugging your PC wont do squat. The power supply protects it from being fried in most situations unless its faulty. Now it IS possible it somehow did get fried but chances are pretty slim. The one I dealt with was a nice board, about a $300 from MSI I believe. It just straight up died and the system gave no signs of life at all. No lights, no power, just nada. If there's a way to check it out yourself it may be the best option but people can be real sneaky disabling usb ports or unplugging usb port cables in maintenance or even accidentally but there could be many other things at play here that isnt the board so keep that in mind.

[Jay41822]

On 10/6/2022 at 5:16 PM, Axtasium said:

I Handled a dead motherboard just a week ago, unplugging your PC wont do squat. The power supply protects it from being fried in most situations unless its faulty. Now it IS possible it somehow did get fried but chances are pretty slim. The one I dealt with was a nice board, about a $300 from MSI I believe. It just straight up died and the system gave no signs of life at all. No lights, no power, just nada. If there's a way to check it out yourself it may be the best option but people can be real sneaky disabling usb ports or unplugging usb port cables in maintenance or even accidentally but there could be many other things at play here that isnt the board so keep that in mind.

Yeah man that’s what I was thinking too like maybe he’s just trying to get a new one off of us bc he turned the pc on to see that the usb weren’t working but took his pc to Best Buy and they said his board is messed up. Having to replace it tho it’s a msi z370m found it on Newegg for 156. It is what it is this unfortunately.