SSD Disapearing

[Parcel777]

Morning all, i have a problem with my pc build. i just installed a Crucial MX500 500BG SSD and after 1 week it will just disapear from my system. It won't show up in Device Manger, Disk Management, etc. When this issue is present my PC will take over 5 mins to boot up. the only fix for it i have found is changing the SATA port it is plugged into on my motherboard. Once i have done this the pc boots again like normal. SSD is there again like nothing happened. This is not an ideal fix as i do not want to be unplugging and changing ports every 7 days. The SSD is only 2 weeks old. i will list my system specs down below. It is a pre built PC from Acer. 

 

Acer Predator PO9-600

Acer Branded Motherboard

Intel i7-8700k 3.7GHz

Corsair LPX 3600MHZ DDR4 32GB (x2 16GB sticks)

Unbranded Nvidia GTX1080 GPU 8GB

Intel NVMe SSD 256GB (NVMe INTEL SSDPEKKW25)

Toshiba 2TB HDD (TOSHIBA DT01ACA200)

Crucial MX500 SSD (CT500MX500SSD1)

FSP 750w PSU

 

1) I have changed the SATA cable for the SSD twice now

2) i have changed ports at the same time as the calbe change.

3) All PC drivers are up to date

 

 

 

 

[BetteBalterZen]

BIOS update? 

[Parcel777]

No i haven't Updated the BIOS

[SamClan]

36 minutes ago, Parcel777 said:

only fix for it i have found is changing the SATA port it is plugged into on my motherboard.

Just to make it more clear. You have plugged your ssd in sata port 5 it is making the problem you switch it to sata port4? 

 

And it works again for a short period of time? 

 

 

 

Please check the smart. Health of your ssd. Crucial has its own software for that 

[BetteBalterZen]

8 minutes ago, Parcel777 said:

No i haven't Updated the BIOS

If you follow @SamClan's advice, which you should, and the health is good, I'd try and update the BIOS.

[Parcel777]

6 minutes ago, SamClan said:

Just to make it more clear. You have plugged your ssd in sata port 5 it is making the problem you switch it to sata port4?

I have 4 sata ports on my motherboard, before installing the Crucial SSD i had 2 SATA port in use. Lets say SATA ports 1&2 are used and SATA ports 3&4 are free. i plugged the Crucial SSD into SATA port 3 14 days ago, 7 days after being plugged into that port the SSD disapeared. i powered down the pc, unplugged the SATA cable and replaced it with a new SATA cable and plugged it into SATA port 4 this time, i boot the pc back up and it was there again like nothing happened. 7 days later (today 15/8/22) its gone from the system again, i rinse and repeat what i have done above but plug it back into SATA port 3 and its back like nothing has happened.

I have just done a check on the Health of the Drive and it has come back as good health with a green tick. I will try and find the latest BIOS version for my motherboard and hopefully mange to update it.

[Parcel777]

Well update to the situation, I hadn't gotten around to updating the BIOS but it's been 2 weeks and i havent had the issue again. Not sure what changed but everything seems to be working fine.