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SSD Disapearing

Parcel777
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Morning all, i have a problem with my pc build. i just installed a Crucial MX500 500BG SSD and after 1 week it will just disapear from my system. It won't show up in Device Manger, Disk Management, etc. When this issue is present my PC will take over 5 mins to boot up. the only fix for it i have found is changing the SATA port it is plugged into on my motherboard. Once i have done this the pc boots again like normal. SSD is there again like nothing happened. This is not an ideal fix as i do not want to be unplugging and changing ports every 7 days. The SSD is only 2 weeks old. i will list my system specs down below. It is a pre built PC from Acer. 

 

Acer Predator PO9-600

Acer Branded Motherboard

Intel i7-8700k 3.7GHz

Corsair LPX 3600MHZ DDR4 32GB (x2 16GB sticks)

Unbranded Nvidia GTX1080 GPU 8GB

Intel NVMe SSD 256GB (NVMe INTEL SSDPEKKW25)

Toshiba 2TB HDD (TOSHIBA DT01ACA200)

Crucial MX500 SSD (CT500MX500SSD1)

FSP 750w PSU

 

1) I have changed the SATA cable for the SSD twice now

2) i have changed ports at the same time as the calbe change.

3) All PC drivers are up to date

 

 

 

 

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BIOS update? 

There's no place like 127.0.0.1 💙

 

Expand for setup details:

 

MOBO: ASUS ROG STRIX Z370-F Gaming  

CPU: Intel Core i7-8700K@4.7GHz, -0.095mV (Custom CNP-IHS + LM) 

CPU COOLER: CORSAIR Hydro Series H100x + 2x CORSAIR 120LL RGB

GPU: ASUS ROG STRIX RTX 3080 Ti OC LC@1950MHz (300W optimized undervolt profile)

RAM: G.SKILL TridentZ RGB 4x8GB@3700MT/s, 16-16-16-36, 1.35V (XMP Profile + 100MHz)

PCIe USB-A BOARD: ST Lab PCI-e 3.0 USB 3.1 (4x USB-A ports)

NVMe SSD: Samsung 970 EVO Plus 1TB 

#1 SATA SSD: Crucial MX500 2TB (1.05TB Partition RAID 0 striped with #2 SATA SSD: MX300)

#2 SATA SSD: Crucial MX300 1.05TB (RAID 0 striped with 1.05TB Partition on #1 SATA SSD: MX500)

PSU: CORSAIR HXi Series HX1200i (1200 Watt 80-PLUS Platinum)

CASE: CORSAIR iCUE 7000X RGB TG

CASE FANS: 4x CORSAIR SP140 RGElite, 2x CORSAIR 120LL RGB

#1 MONITOR: Samsung 49" Odyssey CRG9 QLED (32:9, 5120x1440p@120Hz, 8bit RGB, HDR1000)

#2 MONITOR: Samsung 49" Odyssey G9 QLED (32:9, 5120x1440p@240Hz, 10bit RGB, HDR1000) [used on Svive Racing D1 SIM Cockpit]

#3 MONITOR: Philips 34" 346B1C (21:9, 3440x1440p@100Hz, 8bit RGB[used with Lenovo ThinkCentre Tiny]

SPEAKERS: CORSAIR SP2500 + FX Audio DAC-X6

 

Full specs and setup details on my profile-page

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No i haven't Updated the BIOS

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36 minutes ago, Parcel777 said:

only fix for it i have found is changing the SATA port it is plugged into on my motherboard.

Just to make it more clear. You have plugged your ssd in sata port 5 it is making the problem you switch it to sata port4? 

 

And it works again for a short period of time? 

 

 

 

Please check the smart. Health of your ssd. Crucial has its own software for that 

Gigabyte X570 Aorus Elite,  Ryzen 9 3900x, Dark Rock Pro 4, 16 GB Crucial Ballistix  RGB 3600 MHz RAM, Modified 2060S, 6 Case Fans,  Fractal Design Meshify S2

 

You are awesome, stay safe and healthy.

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8 minutes ago, Parcel777 said:

No i haven't Updated the BIOS

If you follow @SamClan's advice, which you should, and the health is good, I'd try and update the BIOS. 🙂

There's no place like 127.0.0.1 💙

 

Expand for setup details:

 

MOBO: ASUS ROG STRIX Z370-F Gaming  

CPU: Intel Core i7-8700K@4.7GHz, -0.095mV (Custom CNP-IHS + LM) 

CPU COOLER: CORSAIR Hydro Series H100x + 2x CORSAIR 120LL RGB

GPU: ASUS ROG STRIX RTX 3080 Ti OC LC@1950MHz (300W optimized undervolt profile)

RAM: G.SKILL TridentZ RGB 4x8GB@3700MT/s, 16-16-16-36, 1.35V (XMP Profile + 100MHz)

PCIe USB-A BOARD: ST Lab PCI-e 3.0 USB 3.1 (4x USB-A ports)

NVMe SSD: Samsung 970 EVO Plus 1TB 

#1 SATA SSD: Crucial MX500 2TB (1.05TB Partition RAID 0 striped with #2 SATA SSD: MX300)

#2 SATA SSD: Crucial MX300 1.05TB (RAID 0 striped with 1.05TB Partition on #1 SATA SSD: MX500)

PSU: CORSAIR HXi Series HX1200i (1200 Watt 80-PLUS Platinum)

CASE: CORSAIR iCUE 7000X RGB TG

CASE FANS: 4x CORSAIR SP140 RGElite, 2x CORSAIR 120LL RGB

#1 MONITOR: Samsung 49" Odyssey CRG9 QLED (32:9, 5120x1440p@120Hz, 8bit RGB, HDR1000)

#2 MONITOR: Samsung 49" Odyssey G9 QLED (32:9, 5120x1440p@240Hz, 10bit RGB, HDR1000) [used on Svive Racing D1 SIM Cockpit]

#3 MONITOR: Philips 34" 346B1C (21:9, 3440x1440p@100Hz, 8bit RGB[used with Lenovo ThinkCentre Tiny]

SPEAKERS: CORSAIR SP2500 + FX Audio DAC-X6

 

Full specs and setup details on my profile-page

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6 minutes ago, SamClan said:

Just to make it more clear. You have plugged your ssd in sata port 5 it is making the problem you switch it to sata port4?

I have 4 sata ports on my motherboard, before installing the Crucial SSD i had 2 SATA port in use. Lets say SATA ports 1&2 are used and SATA ports 3&4 are free. i plugged the Crucial SSD into SATA port 3 14 days ago, 7 days after being plugged into that port the SSD disapeared. i powered down the pc, unplugged the SATA cable and replaced it with a new SATA cable and plugged it into SATA port 4 this time, i boot the pc back up and it was there again like nothing happened. 7 days later (today 15/8/22) its gone from the system again, i rinse and repeat what i have done above but plug it back into SATA port 3 and its back like nothing has happened.

I have just done a check on the Health of the Drive and it has come back as good health with a green tick. I will try and find the latest BIOS version for my motherboard and hopefully mange to update it.

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  • 2 weeks later...

Well update to the situation, I hadn't gotten around to updating the BIOS but it's been 2 weeks and i havent had the issue again. Not sure what changed but everything seems to be working fine.

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