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SSD Disapearing

Parcel777
By Parcel777
in Troubleshooting
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Morning all, i have a problem with my pc build. i just installed a Crucial MX500 500BG SSD and after 1 week it will just disapear from my system. It won't show up in Device Manger, Disk Management, etc. When this issue is present my PC will take over 5 mins to boot up. the only fix for it i have found is changing the SATA port it is plugged into on my motherboard. Once i have done this the pc boots again like normal. SSD is there again like nothing happened. This is not an ideal fix as i do not want to be unplugging and changing ports every 7 days. The SSD is only 2 weeks old. i will list my system specs down below. It is a pre built PC from Acer. 

 

Acer Predator PO9-600

Acer Branded Motherboard

Intel i7-8700k 3.7GHz

Corsair LPX 3600MHZ DDR4 32GB (x2 16GB sticks)

Unbranded Nvidia GTX1080 GPU 8GB

Intel NVMe SSD 256GB (NVMe INTEL SSDPEKKW25)

Toshiba 2TB HDD (TOSHIBA DT01ACA200)

Crucial MX500 SSD (CT500MX500SSD1)

FSP 750w PSU

 

1) I have changed the SATA cable for the SSD twice now

2) i have changed ports at the same time as the calbe change.

3) All PC drivers are up to date

 

 

 

 

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BIOS update? 

GAMER 

SPEC: HYTE Y60 White/Black + Custom ColdZero ventilation sidepanel – AMD Ryzen 7 9800X3D + ASUS ROG RYUJIN III 360 – G.SKILL Trident Z5 Neo RGB DDR5-6000 64GB CL30-40-40-96 – ASUS RTX ROG ASTRAL 5080 OC – ASUS ROG STRIX B850-E GAMING Wi-Fi – Samsung EVO Plus 1TB, Samsung EVO Plus 1TB – Corsair HX1200i
GEAR: Samsung Odyssey Neo G9 G95NC 57" – ASUS ROG Harpe Ace Aim Lab Edition Wireless – ASUS ROG Claymore II Wireless – ASUS ROG Sheath BLK LTD – FiiO K7 DAC/AMP + Beyerdynamic DT 770 PRO X (Limited Editon), Edifier S351DB, Steelseries Arctis Nova Pro Wireless


Home LAB
SPEC: Corsair 4000D Airflow TG – AMD Ryzen Threadripper 1950X – Corsair Vengeance LPX 128GB (CMK32GX4M2D3000C16 x4) – ASUS GeForce GT710 1GB – ASUS ROG Zenith Extreme – ROG AREION 10Gbps – Toshiba XG6 1TB, WD 256GB, Kioxia 256GB – Corsair HX750
GEAR: Philips 346B1C 34" – Logitech MX Keys – Logitech M705 – Jabra Evolve2 75

 

Racing SIM

GEAR: Sim-Lab GT1 EVO Sim Racing Cockpit + Integrated Vario Triple mount – Svive Racing D1 Seat – MSI 325CQRXF 32" x3 – Simagic Alpha Mini + Simagic GT4 (Dual Clutch) – CSL Elite Pedals V2 – Logitech K400 Plus

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36 minutes ago, Parcel777 said:

only fix for it i have found is changing the SATA port it is plugged into on my motherboard.

Just to make it more clear. You have plugged your ssd in sata port 5 it is making the problem you switch it to sata port4? 

 

And it works again for a short period of time? 

 

 

 

Please check the smart. Health of your ssd. Crucial has its own software for that 

Gigabyte X570 Aorus Elite,  Ryzen 9 3900x, Dark Rock Pro 4, 16 GB Crucial Ballistix  RGB 3600 MHz CL16 RAM, RTX 3080 TI FE Watercooled, 6 Case Fans,  Fractal Design Meshify S2

 

You are awesome, stay safe and healthy.

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8 minutes ago, Parcel777 said:

No i haven't Updated the BIOS

If you follow @SamClan's advice, which you should, and the health is good, I'd try and update the BIOS. 🙂

GAMER 

SPEC: HYTE Y60 White/Black + Custom ColdZero ventilation sidepanel – AMD Ryzen 7 9800X3D + ASUS ROG RYUJIN III 360 – G.SKILL Trident Z5 Neo RGB DDR5-6000 64GB CL30-40-40-96 – ASUS RTX ROG ASTRAL 5080 OC – ASUS ROG STRIX B850-E GAMING Wi-Fi – Samsung EVO Plus 1TB, Samsung EVO Plus 1TB – Corsair HX1200i
GEAR: Samsung Odyssey Neo G9 G95NC 57" – ASUS ROG Harpe Ace Aim Lab Edition Wireless – ASUS ROG Claymore II Wireless – ASUS ROG Sheath BLK LTD – FiiO K7 DAC/AMP + Beyerdynamic DT 770 PRO X (Limited Editon), Edifier S351DB, Steelseries Arctis Nova Pro Wireless


Home LAB
SPEC: Corsair 4000D Airflow TG – AMD Ryzen Threadripper 1950X – Corsair Vengeance LPX 128GB (CMK32GX4M2D3000C16 x4) – ASUS GeForce GT710 1GB – ASUS ROG Zenith Extreme – ROG AREION 10Gbps – Toshiba XG6 1TB, WD 256GB, Kioxia 256GB – Corsair HX750
GEAR: Philips 346B1C 34" – Logitech MX Keys – Logitech M705 – Jabra Evolve2 75

 

Racing SIM

GEAR: Sim-Lab GT1 EVO Sim Racing Cockpit + Integrated Vario Triple mount – Svive Racing D1 Seat – MSI 325CQRXF 32" x3 – Simagic Alpha Mini + Simagic GT4 (Dual Clutch) – CSL Elite Pedals V2 – Logitech K400 Plus

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6 minutes ago, SamClan said:

Just to make it more clear. You have plugged your ssd in sata port 5 it is making the problem you switch it to sata port4?

I have 4 sata ports on my motherboard, before installing the Crucial SSD i had 2 SATA port in use. Lets say SATA ports 1&2 are used and SATA ports 3&4 are free. i plugged the Crucial SSD into SATA port 3 14 days ago, 7 days after being plugged into that port the SSD disapeared. i powered down the pc, unplugged the SATA cable and replaced it with a new SATA cable and plugged it into SATA port 4 this time, i boot the pc back up and it was there again like nothing happened. 7 days later (today 15/8/22) its gone from the system again, i rinse and repeat what i have done above but plug it back into SATA port 3 and its back like nothing has happened.

I have just done a check on the Health of the Drive and it has come back as good health with a green tick. I will try and find the latest BIOS version for my motherboard and hopefully mange to update it.

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