Weird Crash Behavior

TheNgbaka · June 26, 2022

Built my wife a gaming computer so she can play the likes of Timberborn, Bloons TD6, Golf with Friends, Grounded, and Escape Room Simulator. PC worked fine for the first two weeks since buying and building. Every game crashes within 10 minutes (sometimes on launch).

Asus TUF Gaming X-570-PRO-ATX (Wi-fi)

AMD 5700X

Asus TUF Gaming RTX 3060

G.Skill 32G 2x16 DDR4 3600 c16

EVGA 750 GT 80+G

Samsung 1TB 970 EVO+ nvme

Windows 11 Home

NZXT H510 Flow

NZXT Kraken X53 AIO

NZXT Exhaust Fans

*Have an identical computer we got for my daughter at the same time except she is using a 3900x cpu (had a new one laying around for some reason) and TeamGroup 16G 2x8 DDR4 3200 c16

This is what I have tried so far:

· monitored temps / voltages / usages during all tests - passed (hwinfo)

· file integrity checks - passed

· tried all games running different game engines (unity / unreal) - all games crashed

· graphics driver updates - did not work

· uninstall reinstall game - did not work

· uninstall reinstall steam - did not work

· bios update - did not work

· xmp/docp on/off - did not work

· windows built in and mem86 tests - passed

· run steam in admin compatibility mode - did not work

· event viewer - logs not helpful as crashed happened too fast to register codes for the errors

· graphics driver rollbacks all the way to 472.12 - did not work

· gpu stress test : furmark and timespy extreme simultaneously 30 minutes - passed (running timespy from steam)

· cpu stress test - passed

· gpu swap with known working gpu - failed - did not work

· clean install of windows 3 times from usb downloaded form pc / from usb downloaded on different pc / from cloud download - failed - did not work with any attempt

· running windows with and without custom settings / default with bloatware - failed - nothing worked

· run gpu in "silent mode" - did not work

· undervolt / overclock / underclock - failed - no combination worked

· modified gpu as admin in registry editor : added TdrDelay (was nonexistent) of 15 decimals - worked longer but still failed

In the middle of all these tests, a new issue arose - downloads (after fresh installs) within steam (to test games) and downloads from edge/firefox (to download drivers) began pausing with network error multiple times throughout download. Tested all network equipment even though all other computers, cameras, tvs, and streaming devices had no issues. Network has no faults

I don’t believe this to be a PSU problem as running stress tests causes no issues. I am thinking we can rule out the GPU for the same reason (correct me if I am wrong but doesn’t 3Dmark use the unreal engine?). I believe we can rule out corrupt files since there was no less than three fresh installations of windows and all software (all formats and clean installs). Does this mean there is an issue with the motherboard since there was also a network issue involved that only happens on this pc?

It has only been two weeks and I still have two weeks for a return on any hardware to Micro Center plus I also purchased the three year extended coverage provide by Micro Center. Any and all help or suggestion would be greatly appreciated.

TheNgbaka · July 2, 2022

Ended up taking it back to MicroCenter to allow them to diagnose. Will update when I have a verdict.

TheNgbaka · July 12, 2022

On 7/2/2022 at 6:10 PM, TheNgbaka said:

Ended up taking it back to MicroCenter to allow them to diagnose. Will update when I have a verdict.

Update. Just got it back. Microcenter techs have no idea. They have been able to replicate the crash and have viewed the registry. They stated the only thing they could do was to attempt a clean install as I have but do not believe it would help. They stated that since the games will run for 2 hours without crash that it is good enough and gave the computer back saying there is nothing more they can do. Hooked it back up. Same issue. Crashes take a while after clean installs but progressively happen faster and faster. Anyone got any ideas?