Blackouts with RX580

[nikoladelic]

Hi everyone I need your help to diagnose and troubleshoot this thing, I can't deal with it anymore like this

 

These are basic specs of the PC which I think are important here

B450M DS3H Rev 1.0

XFX RX580 (8gb)

Monitor: Acer VG240Y using it with HDMI

 

So this is my first PC and I built it about 2 years ago and it was working fine until about 2 months ago.

 

Then I would get blackouts in any full screen game but they were different in different games.
In some they would always be there in some only when I move mouse and in some only when I would click. Blackouts were for about 20 seconds, than I see the screen for half a second and then into a loop.

 

Firstly I reinstalled my GPU driver and that fixed it but then in about 2 days it would happen again, from then on I would reinstall the driver every time it happens but then it just stopped working.

 

Then I contacted AMD support, they gave me GPU driver cleaner and told me to reinstall them in Safe Mode Windows without any internet and they said that Windows might be overwriting the drivers.

That worked a little than again not and then I reinstalled whole Windows which didn't fix anything.

 

Then one day I checked if the games would work on TV which they did. I always had some problems with the monitor, for an example when I turned on on Secure boot for Windows 11, I wouldn't get any image when in BIOS and than I needed to connect it with the TV to turn off Secure Boot back off.

 

Then I contacted Windows support which is useless like always

 

Then on some random forum I found I should try to System reset my Monitor which did help but now again doesn't work. My every solution works for some time and then stops.

 

Latest thing I did was play with turning off FreeSync and autosource and that helped but I again don't know is GPU or the Monitor the problem.

BIOS, GPU and Windows 10 is up to date.

 

I will appreciate any help.

 

 

[JohnnyCowboy_21]

The Same thing happened to me, all i did was speed up my fans on my gpu, and it fixed it, it is likley overheating, and the chip is reaching it max operating tempurature, Use MSI afterburner

[nikoladelic]

7 minutes ago, JohnnyCowboy_21 said:

The Same thing happened to me, all i did was speed up my fans on my gpu, and it fixed it, it is likley overheating, and the chip is reaching it max operating tempurature, Use MSI afterburner

Thanks for reply, well my GPU does tend to get hot in some games but some of those weren't GPU intensive and didn't spike GPU temperature above 50C as it stated in Radeon Software, I always have fan curve up anyway but will try it with AfterBurner though I dont think it is that

[RMTM]

38 minutes ago, nikoladelic said:

Hi everyone I need your help to diagnose and troubleshoot this thing, I can't deal with it anymore like this

 

These are basic specs of the PC which I think are important here

B450M DS3H Rev 1.0

XFX RX580 (8gb)

Monitor: Acer VG240Y using it with HDMI

 

So this is my first PC and I built it about 2 years ago and it was working fine until about 2 months ago.

 

Then I would get blackouts in any full screen game but they were different in different games.
In some they would always be there in some only when I move mouse and in some only when I would click. Blackouts were for about 20 seconds, than I see the screen for half a second and then into a loop.

 

Firstly I reinstalled my GPU driver and that fixed it but then in about 2 days it would happen again, from then on I would reinstall the driver every time it happens but then it just stopped working.

 

Then I contacted AMD support, they gave me GPU driver cleaner and told me to reinstall them in Safe Mode Windows without any internet and they said that Windows might be overwriting the drivers.

That worked a little than again not and then I reinstalled whole Windows which didn't fix anything.

 

Then one day I checked if the games would work on TV which they did. I always had some problems with the monitor, for an example when I turned on on Secure boot for Windows 11, I wouldn't get any image when in BIOS and than I needed to connect it with the TV to turn off Secure Boot back off.

 

Then I contacted Windows support which is useless like always

 

Then on some random forum I found I should try to System reset my Monitor which did help but now again doesn't work. My every solution works for some time and then stops.

 

Latest thing I did was play with turning off FreeSync and autosource and that helped but I again don't know is GPU or the Monitor the problem.

BIOS, GPU and Windows 10 is up to date.

 

I will appreciate any help.

 

 

Hi! Try turning off your "hardware acceleration" and reboot. Try your games after. Let me know.

 

[nikoladelic]

14 minutes ago, RMTM said:

Hi! Try turning off your "hardware acceleration" and reboot. Try your games after. Let me know.

 

Hello, thank you for replying:), I am not that knowledgeable so this will sound stupid but where should I turn off Hardware Acceleration, sorry for my stupidity

[RMTM]

9 hours ago, nikoladelic said:

Hello, thank you for replying:), I am not that knowledgeable so this will sound stupid but where should I turn off Hardware Acceleration, sorry for my stupidity

No worries. Here you go...

 

Note: If both your Hardware-accelerated GPU scheduling and Variable refresh rate are "Off" when you get to your Graphics settings, turn it "On" and restart your PC then try your games. But if they are "On", turn your Hardware-acceleration GPU scheduling "Off". Reboot your PC and then try your games. 

 

Some games do not use these features and some games do. These are safe options to toggle and see what's best settings works for your system. Let me know. Have fun.