Game/SSD crash

[BR4NC0]

Certain games crash my ssd and cause it to disappear completely from "this pc" and Disk Management. Doesn't show up on Device Manager after I scan for hardware changes. Have to restart pc to bring it back up and its 50/50 if it comes back on. I can play other games on that same ssd(520) without any problems unless trying to play after a crash accrued beforehand by playing a game that crashes it (steam says its not installed and wont let me reinstall). The same games that crash my secondary ssd(520) ie: dying light/rust work on my boot ssd(510). Boot SSD is a firecuda 510 1TB and the second one installed on back of motherboard is a firecuda 520 1TB. Also for some reason EasyAntiCheat games don't work on that same ssd(520). I disabled my antivirus and made sure EAC was properly installed in the respective folders and turned off any RGB programs. Completely lost to the problem. Checked the status of the ssd and says its working properly. When its on I can transfer files and download games no problem. I dont know what to do. Have to check if the ssd works on another pc with those games and if it does maybe check the psu? Is there anything in bios I can check to make sure its not something stupid? Appreciate any help

 

PC specs are:

Windows 10 21H1

FE RTX 2070 Super

AMD Ryzen 7 3700X

HyperX Predator RGB 16GB (2 x 8GB)

ROG Strix X570-I (latest BIOS)

RMx Series RM650x 80 Plus Gold

 

 

 

[GhostRoadieBL]

15 minutes ago, BR4NC0 said:

Checked the status of the ssd and says its working properly

did you do a SFC scan and SMART scan on the drive?

I would start by running https://crystaldiskinfo.en.lo4d.com/windows Crystal Disk Info (same maker of crystal disk mark benchmark) or SeaTools health check and see what it says. If the drive is fine it's likely a software issue with windows or the data on the drive and not the PSU since the power is running through the motherboard and you would have other symptoms of failing 12v power being shared with the CPU, other drive, GPU etc.

 

It is a gen4 SSD in a position lacking cooling and could be overheating causing the drive to go into a safe mode (becoming unavailable to windows, by the time it restarts the drive has cooled off) I can't find if that back slot is gen3 or gen4 which shouldn't make a difference. Have you tried running it in the front M.2 slot?

 

[BR4NC0]

39 minutes ago, GhostRoadieBL said:

did you do a SFC scan and SMART scan on the drive?

I would start by running https://crystaldiskinfo.en.lo4d.com/windows Crystal Disk Info (same maker of crystal disk mark benchmark) or SeaTools health check and see what it says. If the drive is fine it's likely a software issue with windows or the data on the drive and not the PSU since the power is running through the motherboard and you would have other symptoms of failing 12v power being shared with the CPU, other drive, GPU etc.

 

It is a gen4 SSD in a position lacking cooling and could be overheating causing the drive to go into a safe mode (becoming unavailable to windows, by the time it restarts the drive has cooled off) I can't find if that back slot is gen3 or gen4 which shouldn't make a difference. Have you tried running it in the front M.2 slot?

 

Yes I have done both. I just tried to play the game with crystaldiskinfo on and it when from Good 100% to Caution 100%. Under attribute name 03 available spare is yellow all others are blue. Also all raw values are 00000000000. With HWiNFO64 opened the error I get is under Windows Hardware Errros and Machine Check Errors (AMD64NB)

[BR4NC0]

8 minutes ago, BR4NC0 said:

Yes I have done both. I just tried to play the game with crystaldiskinfo on and it when from Good 100% to Caution 100%. Under attribute name 03 its yellow all others are blue. Also all raw values are 00000000000. With HWiNFO64 opened the error I get is under Windows Hardware Errros and Machine Check Errors (AMD64NB)

03 is available spare <------ dont know how to delete post edited the one up there

[Heliian]

Try another drive in that slot?  

 

 

[GhostRoadieBL]

36 minutes ago, BR4NC0 said:

Yes I have done both. I just tried to play the game with crystaldiskinfo on and it when from Good 100% to Caution 100%. Under attribute name 03 available spare is yellow all others are blue. Also all raw values are 00000000000. With HWiNFO64 opened the error I get is under Windows Hardware Errros and Machine Check Errors (AMD64NB)

yep that's a near dead SSD, probably a bad nand chip which now has some files written on it or the wear on some of the chips is starting to show up much sooner than designed. There's not much you can do with a drive in that state other than warranty replacement. The drive is well within the writes before failure and you should have no issue getting a replacement sent.

[BR4NC0]

1 minute ago, GhostRoadieBL said:

yep that's a near dead SSD, probably a bad nand chip which now has some files written on it or the wear on some of the chips is starting to show up much sooner than designed. There's not much you can do with a drive in that state other than warranty replacement. The drive is well within the writes before failure and you should have no issue getting a replacement sent.

@Heliian I did to some extent but my goal was to try this on my laptop I don't have another ssd slot or external case for it.

@GhostRoadieBL damn. I really hope its the ssd and not the motherboard slot. only way to really know is doing what @Heliian said. The thing that makes me confused is why would some games work flawlessly? i got it dec 2020 i know that doesn't mean anything, new things can come with defects but...

any way thanks for the help. will try to place ssd on my laptop and play those games see if it crashes. i hope it does.

[GhostRoadieBL]

9 minutes ago, BR4NC0 said:

The thing that makes me confused is why would some games work flawlessly?

SSDs store their data on Nand Flash modules (the biggest chips on the ssd) but the these modules don't fill up all at once, typical drives will fill and move data around (trim) to keep the modules wear even. https://www.digitalcitizen.life/simple-questions-what-trim-ssds-why-it-useful/ and https://www.youtube.com/watch?v=_v_ugsoCwvA

 

That requires enough data to move around and extra space to move it to, so filling a drive >50-75% can cause extra wear or constantly moving data to and from the drive also wears out the modules (this is much less of a concern now that drives have hundreds of TB writes before wearing out the modules)

 

when a module wears out (or is already bad) or even a section of a module is worn out, it can cause the data being read from it to be corrupted (causes crashes of the program) Heat also causes the modules to wear quickly, it starts with the drive running slower and then turns into file errors and lost data (which is what I think has happened)

https://www.salvagedata.com/ssd-failures-common-causes-and-main-symptom/

 

[BR4NC0]

19 minutes ago, GhostRoadieBL said:

SSDs store their data on Nand Flash modules (the biggest chips on the ssd) but the these modules don't fill up all at once, typical drives will fill and move data around (trim) to keep the modules wear even. https://www.digitalcitizen.life/simple-questions-what-trim-ssds-why-it-useful/ and https://www.youtube.com/watch?v=_v_ugsoCwvA

 

That requires enough data to move around and extra space to move it to, so filling a drive >50-75% can cause extra wear or constantly moving data to and from the drive also wears out the modules (this is much less of a concern now that drives have hundreds of TB writes before wearing out the modules)

 

when a module wears out (or is already bad) or even a section of a module is worn out, it can cause the data being read from it to be corrupted (causes crashes of the program) Heat also causes the modules to wear quickly, it starts with the drive running slower and then turns into file errors and lost data (which is what I think has happened)

https://www.salvagedata.com/ssd-failures-common-causes-and-main-symptom/

 

yeah i have some sort of understanding how that works watching videos on youtube and stuff but to further complicate the issue... im on my laptop now and its working fine with dying light. the laptop did install some microsoft visual files. going to cross check with my pc. it also asked permission from defender firewall which i will also check and make sure its not blocked or something

[Liudas]

Hey, did you managed to fix it, because I am having the same problem as yours. While playing elden ring or rise of tomb raider the game crashes and ssd disappears. Crystaldiskinfo as well shows caution and all values are 0000000.

[hwk2010]

On 2/8/2022 at 2:42 PM, BR4NC0 said:

Certain games crash my ssd and cause it to disappear completely from "this pc" and Disk Management. Doesn't show up on Device Manager after I scan for hardware changes. Have to restart pc to bring it back up and its 50/50 if it comes back on. I can play other games on that same ssd(520) without any problems unless trying to play after a crash accrued beforehand by playing a game that crashes it (steam says its not installed and wont let me reinstall). The same games that crash my secondary ssd(520) ie: dying light/rust work on my boot ssd(510). Boot SSD is a firecuda 510 1TB and the second one installed on back of motherboard is a firecuda 520 1TB. Also for some reason EasyAntiCheat games don't work on that same ssd(520). I disabled my antivirus and made sure EAC was properly installed in the respective folders and turned off any RGB programs. Completely lost to the problem. Checked the status of the ssd and says its working properly. When its on I can transfer files and download games no problem. I dont know what to do. Have to check if the ssd works on another pc with those games and if it does maybe check the psu? Is there anything in bios I can check to make sure its not something stupid? Appreciate any help

 

PC specs are:

Windows 10 21H1

FE RTX 2070 Super

AMD Ryzen 7 3700X

HyperX Predator RGB 16GB (2 x 8GB)

ROG Strix X570-I (latest BIOS)

RMx Series RM650x 80 Plus Gold

 

 

 

Yeah. That is definitely not good. I had the same thing happen to me and I brought it to my computer repairs guy he did a virus check, hard drive health and it came back that I was storing and accessing my SSD way too much. I wore it out apparently so I needed a new one to which he cloned it fixed its corruption and put in a regular hard drive for my files and such the large ones.

[BR4NC0]

@Liudas@hwk2010 yes and no. What’s doesn’t make sense is it works fine on my laptop. When I plug the ssd to laptop it played the games fine… still troubleshooting and doing elimination process. I’ve been checking my temps, cocks and volts. imo it’s a voltage problem. I said yes and no because just 2 days ago it’d crash with insurgency sandstorm and cs:go within 15 min. Tried again yesterday and no crash at all with 2 hr of insurgency and 40 min of csgo. Itching for a crash to happen so I could plug my new psu and see if that’s the issue but no crash. Im waiting for a crash to try the new psu to rule out psu issue. 

 

 

edit: removed gpu, and all cables and replugged everything back. I had a nzxt internal usb hub disconnected everything as well and replugged same with fan hub. (read in some forum that someone was having some sort of short with bad connection so i gave that a try as well. I uninstalled armoury crate (also read that it game some people problems) and for two days I cant get it to crash. were you able to resolve your issue @Liudas?