Internet keeps going out

[PauliusJ]

Hello everyone,

for some reason my internet keeps going around 3 times a day at about 11:00-12:00, then 19:00-21:00 and then at around 3:00. It has been going like this everyday and it is really annoying us. The internet light turns red when the internet goes out. What "restores" the internet is just turning the routers power off and on. I tried factory resetting the router, incase I messed something up in the settings, but it still goes out. 

 

The router is a TP-LINK Archer C6 2.0, if that helps. It's only 7 months old.

 

This used to happen around 4 months ago and a month ago, then the electricity went out and the internet kept going out for 2 weeks until it resolved itself. About 2 days ago my internet was very slow, didn't load any website or game, but speedtest.net showed very good speeds, so I turned off the router and turned it back on, and now the internet outages keep happening again. These outages are driving me crazy. My parents called the ISP, but they were no good help, because the ISP kept pushing it's own router.

 

English isn't my first language, so write in the comments and if you don't understand what I'm saying, I can elaborate.

[GuiltySpark_]

You'll want to verify that the router isn't rebooting at these times when you lose connection. 

 

If its as frequent as you say, you should be able to catch it happen and also log it happening with a simple continuous ping to your router's local IP. 

[PauliusJ]

35 minutes ago, rickeo said:

You'll want to verify that the router isn't rebooting at these times when you lose connection. 

 

If its as frequent as you say, you should be able to catch it happen and also log it happening with a simple continuous ping to your router's local IP. 

It definitly doesn't reboot. I will go to http://192.168.0.1/ and I will go to diagnostics and use the ping diagnostic when the next outage happens.

BTW, I tried the diagnostic now, and it shows this 

---------------------------------------------------------------------------------------------

 

PING 192.168.0.1 (192.168.0.1): 64 data bytes
Reply from 192.168.0.1:  bytes=64  ttl=64  seq=1  time=0.321 ms
Reply from 192.168.0.1:  bytes=64  ttl=64  seq=2  time=0.301 ms
Reply from 192.168.0.1:  bytes=64  ttl=64  seq=3  time=0.277 ms
Reply from 192.168.0.1:  bytes=64  ttl=64  seq=4  time=0.279 ms

--- Ping Statistic "192.168.0.1" ---
Packets: Sent=4, Received=4, Lost=0 (0.00% loss)
Round-trip min/avg/max = 0.277/0.295/0.321 ms

[PauliusJ]

52 minutes ago, rickeo said:

You'll want to verify that the router isn't rebooting at these times when you lose connection. 

 

If its as frequent as you say, you should be able to catch it happen and also log it happening with a simple continuous ping to your router's local IP. 

Also, the internet light on the router goes red.

 

[GuiltySpark_]

46 minutes ago, PauliusJ said:

It definitly doesn't reboot. I will go to http://192.168.0.1/ and I will go to diagnostics and use the ping diagnostic when the next outage happens.

BTW, I tried the diagnostic now, and it shows this 

---------------------------------------------------------------------------------------------

 

PING 192.168.0.1 (192.168.0.1): 64 data bytes
Reply from 192.168.0.1:  bytes=64  ttl=64  seq=1  time=0.321 ms
Reply from 192.168.0.1:  bytes=64  ttl=64  seq=2  time=0.301 ms
Reply from 192.168.0.1:  bytes=64  ttl=64  seq=3  time=0.277 ms
Reply from 192.168.0.1:  bytes=64  ttl=64  seq=4  time=0.279 ms

--- Ping Statistic "192.168.0.1" ---
Packets: Sent=4, Received=4, Lost=0 (0.00% loss)
Round-trip min/avg/max = 0.277/0.295/0.321 ms

 

You want to test from a PC on your network to your router, not from it. 

 

[GuiltySpark_]

28 minutes ago, PauliusJ said:

Also, the internet light on the router goes red.

 

Sounds like its rebooting. Either way if that happens, your router is at fault.