PC crashing randomly. Possible GPU issue?

Toby_Larone · April 21, 2021

Hey everyone,

For a while now I have been having random crashes on my PC. The screen will go blank, usually white or occasionally some other bright colour like cyan or magenta. The computer will still be on, but there is no sound or input and the only way to get around it is to restart the computer manually.

The majority of the time this will happen when the computer is under load, such as when gaming, but it can also happen when the computer is idle. It seems to happen completely at random, it can happen anywhere between 10 times a day to once every few days for example.

I have tried stress testing the GPU and CPU using OCCT and Heaven Benchmark, and I could not replicate the crash. I also know that it is not due to overheating, as I have been monitoring my temps and it wouldn't make sense for it to crash at idle if it was.

I have also tried updating my graphics drivers, bios, Windows, and scanned for viruses and had no results.

I assume this is a problem related to my graphics card, as since the problem started I have replaced every other component in my system. I'm hoping that there is a way to fix this other than buying a new graphics card, as that might be a little tricky in the current climate.

Any help solving this issue would be greatly appreciated.

Specs:
ASRock B365 Pro4
Intel Core i5-9400F
EVGA GeForce GTX 980
2x 8GB Corsair Vengeance LPX DDR4