Computer Suddenly shutsdown while playing game

Wufflez · February 4, 2021

I'm worried that my 2 recent sudden shut downs are to due with my power supply going faulty. It happened both times while I was playing a game. Not a very demanding game (Rocket league), but still. It would go straight to black, not a blue screen. I'm trying to determine what the problem is before I do anything dramatic.

As soon as I rebooted, I checked the GPU and the CPU temps. They're both normal at around 60 degrees C each.

I checked the event logs, but I really can't make sense of them:

My specs are:

CPU nor GPU are overclocked outside of factory settings

Any clue?

Archer42 · February 4, 2021

21 minutes ago, Wufflez said:

As soon as I rebooted, I checked the GPU and the CPU temps. They're both normal at around 60 degrees C each.

It does not mean much. You have to monitor temps while the game is running, because it can cool down from 90-100 to 60 in just a couple of seconds. Temperatures after reboot have absolutely nothing to do with temperatures when it crashes. If anything 60C just after reboot (basically idle) is pretty high, especially for GPU which is doing nothing at all during boot.

Wufflez · February 5, 2021

22 hours ago, Archer42 said:

It does not mean much. You have to monitor temps while the game is running, because it can cool down from 90-100 to 60 in just a couple of seconds. Temperatures after reboot have absolutely nothing to do with temperatures when it crashes. If anything 60C just after reboot (basically idle) is pretty high, especially for GPU which is doing nothing at all during boot.

22 hours ago, Grand Admiral Thrawn said:

If I read correctly, your GPU is 60 degrees idle? What is the temperature when gaming then?

Follow up. Temperatures seem to be normal, but after a few hours of gaming tonight, there wasn't a shutdown. GPU steadily hangs at 77-80C. CPU sits at 55C.

frozensun · February 5, 2021

I don't think those are normal idle temps for gpu and cpu.

That is an i5 not i7.

That doesn't necessary mean it's temp issue but I would start with replacing temps on those 2 devices.

Sudden reboots,shutdowns can cause PSU,I mean components not geting enough power.

Run HWInfo before gaming,run games for like 30 minutes and take screenshot in HWInfo.

We wanna see CPU and GPU load temps while gaming.

Archer42 · February 5, 2021

Well, 77-80C is fine for GPU.Could be lower, but will not cause a shutdown.

High idle temps can happen because on many modern cards fans stop when idle, and that is completely fine.

If there is no obvious overheating and no other obvious issues it might be a pain to troubleshoot. First thing I'd do is testing with different PSU. If that does not help - measure power components temperature on motherboard and gpu. Those can overheat and cause a shutdown and usually have no sensors.

Wufflez · February 5, 2021

3 hours ago, frozensun said:

I don't think those are normal idle temps for gpu and cpu.

That is an i5 not i7.

That doesn't necessary mean it's temp issue but I would start with replacing temps on those 2 devices.

Sudden reboots,shutdowns can cause PSU,I mean components not geting enough power.

Run HWInfo before gaming,run games for like 30 minutes and take screenshot in HWInfo.

We wanna see CPU and GPU load temps while gaming.

3 hours ago, Archer42 said:

Well, 77-80C is fine for GPU.Could be lower, but will not cause a shutdown.

High idle temps can happen because on many modern cards fans stop when idle, and that is completely fine.

If there is no obvious overheating and no other obvious issues it might be a pain to troubleshoot. First thing I'd do is testing with different PSU. If that does not help - measure power components temperature on motherboard and gpu. Those can overheat and cause a shutdown and usually have no sensors.

Forgive me. Those were the temperatures WHILE I was playing the game. The idle temps are much lower than that 40C GPU and 36C CPU