Elgato StreamDeck API Bug

[AdamBGames]

I'm not sure if this is just for reporting bugs and getting help or if I am allowed to post the fix, and before anyone asks, Yes I did report the bug and the fix to Elgato before typing this.

 

2 Days ago, I found a bug with the StreamDeck software, I called an Elgato Technician at the time because I was unable to fix it after a couple hours troubleshooting, but neither of us were able to find a cause let alone a solution.

So, today, like the curious technician I am, I decided to try and find the issue and fix it myself and, I did, kinda.

 

The issue:

After an attempt to gain a new token for the Twitter integration, the software suddenly crashed with the Twitter pop up being blank. The crash type ranged from a simple "not responding" to a full system lock up to a BSOD, what it chose to do was very random. I have however found a solution to the issue. The reason we were not able to diagnose this before is because the title of the pop up was just "StreamDeck" so it was not possible to know which Integration was trying to cause the issue, the only way I know it's the Twitter integration was after the fix and trying to reimplement the Twitter account, which caused another crash.

 

The Solution:

By installing an older version of the software onto a SEPERATE DRIVE and not to the default directory, opening it, then closing it after the crash, then installing the latest software to the SAME directory, you are able to somewhat bypass the Twitter blank pop up, it still opens but you are able to close it now. By doing so, you should have access to the StreamDeck software, go into your settings and delete the Twitter account you have connected to it. This does mean that you will not be able to use the Twitter integration but all other APIs should work just fine. Hopefully after my email to Elgato they will fix the issue in a patch, but for now, this should at least get you back up and running with the StreamDeck.

 

I hope this helps someone and not just me, I saw that other people have had a similar crashing issues on Reddit.

 

Update:

Turns out this isnt just an issue with Twitter, I cant seem to get anything other than the default programs of the Streamdeck to work. I will try and get this working and update the fix, but for now, at least the defaults work

 

Update 2:

The crash seems to just be random, but it has something to do with the 3rd party applications.

[AdamBGames]

If this is in the wrong area, I apologise and ask that a mod please move this to a correct area or direct me to where I should post this. I want to help people so I thought I should share the fix.