Unexpected Storage Exception BSOD

[Pikatchu]

I have receive this error twice now.

 

I will be starting on what I did after the first time:

Used sfc /scannow to check for system file corruptions, which did lead to a hit to corrupted files and automatically fixes it.

Used chkdsk /r command and no hits there, everything seems fine with this one.

 

As of now, the second BSOD Unexpected Storage Exception happened:
sfc /scannow did not detect any problem.

chkdsk /r did not detect any problem.

 

What I changed, before and after the first BSOD:
I have added a new NVME Crucial P1 1TB SSD, it is my boot drive with a 500GB partition. I suspect this could be a faulty hardware. (Got it during blackfriday sale in US on Amazon)

 

Key note: The BIOS will fail to detect my NVME as boot drive after the error happen. However, I can manually switch to NVME boot in motherboard BIOS. Drive temp stayed in the high 40s to 50C.

Side note: Both BSOD occur while playing Genshin Impact, the game is NOT installed on the same drive.

 

Any other possible fix? or should I RMA?

 

[Radium_Angel]

19 minutes ago, Pikatchu said:

I have receive this error twice now.

 

I will be starting on what I did after the first time:

Used sfc /scannow to check for system file corruptions, which did lead to a hit to corrupted files and automatically fixes it.

Used chkdsk /r command and no hits there, everything seems fine with this one.

 

As of now, the second BSOD Unexpected Storage Exception happened:
sfc /scannow did not detect any problem.

chkdsk /r did not detect any problem.

 

What I changed, before and after the first BSOD:
I have added a new NVME Crucial P1 1TB SSD, it is my boot drive with a 500GB partition. I suspect this could be a faulty hardware. (Got it during blackfriday sale in US on Amazon)

 

Key note: The BIOS will fail to detect my NVME as boot drive after the error happen. However, I can manually switch to NVME boot in motherboard BIOS.

Side note: Both BSOD occur while playing Genshin Impact, the game is NOT installed on the same drive.

 

Any other possible fix? or should I RMA?

 

Post the BSoD crash dumps here, I can analyze and see where the issue is

[Pikatchu]

2 minutes ago, Radium_Angel said:

Post the BSoD crash dumps here, I can analyze and see where the issue is

Where will I find the dumps?

 

[Radium_Angel]

Just now, Pikatchu said:

Where will I find the dumps?

 

Typically here:  C:\Windows\minidumps.

[Pikatchu]

4 minutes ago, Radium_Angel said:

Typically here:  C:\Windows\minidumps.

I dont seem to have that, neither do I have C:\Windows\memory.

[Radium_Angel]

2 minutes ago, Pikatchu said:

I dont seem to have that, neither do I have C:\Windows\memory.

Try here

https://www.technlg.net/windows/windows-crash-dump-memorydmp-file/

[Pikatchu]

8 minutes ago, Radium_Angel said:

Try here

https://www.technlg.net/windows/windows-crash-dump-memorydmp-file/

The location of the DMP is %SystemRoot%\MEMORY.DMP, but there is no such thing in the Windows folder (system root).

[Radium_Angel]

Just now, Pikatchu said:

The location of the DMP is %SystemRoot%\MEMORY.DMP, but there is no such thing in the Windows folder (system root).

The mini dump files may not have been enabled on your system.

Typically they start with the date format, and end with the extension of .dmp

They range from 1-3 MB in size.

If they have not been enabled, then obviously I can't analyze what doesn't exist, in which case, RMA the latest parts in your system. I'm reading about a ton of stuff that was bought for the xmas season, being defective, so this wouldn't surprise me if yours was bad too.

[Pikatchu]

10 minutes ago, Radium_Angel said:

The mini dump files may not have been enabled on your system.

Typically they start with the date format, and end with the extension of .dmp

They range from 1-3 MB in size.

If they have not been enabled, then obviously I can't analyze what doesn't exist, in which case, RMA the latest parts in your system. I'm reading about a ton of stuff that was bought for the xmas season, being defective, so this wouldn't surprise me if yours was bad too.

Okay, since now I have enabled the dump. I will just wait it out for a bit, see if it will happen again.

[Radium_Angel]

1 minute ago, Pikatchu said:

Okay, since now I have enabled the dump. I will just wait it out for a bit, see if it will happen again.

ok

[Pikatchu]

On 12/28/2020 at 10:22 AM, Radium_Angel said:

ok

Hey, I wanted to give an update.

I have encounter "Critical Process Died" BSOD.

I have remove the NVME drive I have most recently installed, and submitted for RMA. It is now on its way back to Crucial.

 

I have encounter window soft locks now. Nothing will be responsive, and everything will freeze. But, Youtube will continue playing and I was able to hit shut down by ctrl+alt+delete. Even though I was able to access shut down via ctrl+alt+delete. The system will be stuck at shutting down screen, with the spiral spinning.

 

I have received my EVGA 3080 XC3 Ultra on 11/23, and I have received my P1 SSD on Dec 2nd. 

 

This soft lock happened after I have freshly reinstall Windows.

Upon running sfc /scannow, I have got a log file for what went wrong.

The follow attachment is the log file.

 

On Window's Event Logger, I have receive multiple "The IO operation at logical block address 0xeddcf04 for Disk 2 (PDO name: \Device\0000009b) failed due to a hardware error." during the freeze.

 

If you want to know my specs: 

 

 

CBS.log

[Radium_Angel]

3 hours ago, Pikatchu said:

Disk 2

Not a good sign, keep us updated on the RMA

[Pikatchu]

26 minutes ago, Radium_Angel said:

Not a good sign, keep us updated on the RMA

The SSD is on the way to Crucial.

The Disk 2 is a existing SSD that I have for the pass year. Maybe it have problem, but it have been working until this point.

 

I figured what cause the freezing, a file on my external drive is corrupted. I tried to move that onto my system and it crashed it.

[Radium_Angel]

44 minutes ago, Pikatchu said:

external drive is corrupted

I see that a lot. The drive itself is fine, but the electronics that make it external are some seriously garbage-quality stuff.

[Pikatchu]

1 hour ago, Radium_Angel said:

I see that a lot. The drive itself is fine, but the electronics that make it external are some seriously garbage-quality stuff.

On that note, the drive is broken.

I believe that the external drive is to blame atm, since I have it plugged in 24-7 unless I need to bring it somewhere.

 

I can input files/folders to the external drive, but I can not take anything out. I try reformatting the drive, and it failed. Giving "Hardware failure" error.

 

Though, I never thought a USB device could corrupt the system.

[Radium_Angel]

13 hours ago, Pikatchu said:

On that note, the drive is broken.

I believe that the external drive is to blame atm, since I have it plugged in 24-7 unless I need to bring it somewhere.

 

I can input files/folders to the external drive, but I can not take anything out. I try reformatting the drive, and it failed. Giving "Hardware failure" error.

 

Though, I never thought a USB device could corrupt the system.

I have seen many USB devices trash a system. They are poorly made in places of questionable quality control to begin with.

Likely the drive itself is good, but the USB controller has gone bad.

[Pikatchu]

13 hours ago, Radium_Angel said:

I have seen many USB devices trash a system. They are poorly made in places of questionable quality control to begin with.

Likely the drive itself is good, but the USB controller has gone bad.

I have encounter another problem. My OS just disappeared from my computer, "no operator system found".

I try to repair OS with install media, same thing, no OS found. So I try to reinstall windows, while at it, I looked at what happen to the partition the OS should be in. It is complete empty. "Unallocated Space".

 

It is a known working drive, the one with OS in it, have been with me for a year. I am completely clueless to what went wrong now.
I have now moved the OS to another SSD in the system, and see if anything else is wrong.

I have also experienced CRC error while installing some software.

I would like to say that CRC error have occur throughout all 3 installations between 3 SSDs.

[Radium_Angel]

6 hours ago, Pikatchu said:

I have encounter another problem. My OS just disappeared from my computer, "no operator system found".

I try to repair OS with install media, same thing, no OS found. So I try to reinstall windows, while at it, I looked at what happen to the partition the OS should be in. It is complete empty. "Unallocated Space".

 

It is a known working drive, the one with OS in it, have been with me for a year. I am completely clueless to what went wrong now.
I have now moved the OS to another SSD in the system, and see if anything else is wrong.

I have also experienced CRC error while installing some software.

I would like to say that CRC error have occur throughout all 3 installations between 3 SSDs.

CRC errors indicate bad drive, but if it's happening on multiple SSDs, then it's a bad SATA port, or failing mobo

[Pikatchu]

8 hours ago, Radium_Angel said:

CRC errors indicate bad drive, but if it's happening on multiple SSDs, then it's a bad SATA port, or failing mobo

Both SSD I have now are SATA, plugged in via different port and cable. The one I RMA is NVMe. Safe to say its the motherboard at this point, or RAM.

[Radium_Angel]

1 hour ago, Pikatchu said:

Both SSD I have now are SATA, plugged in via different port and cable. The one I RMA is NVMe. Safe to say its the motherboard at this point, or RAM.

I'd venture, if you are getting errors on all the drives, it's the mobo

[Pikatchu]

6 minutes ago, Radium_Angel said:

I'd venture, if you are getting errors on all the drives, it's the mobo

I have ordered a motherboard on amazon, I will use it to test. I know is a d*** move, but I dont have a second 8-9th gen Intel compatible motherboard.

[Radium_Angel]

1 minute ago, Pikatchu said:

I have ordered a motherboard on amazon, I will use it to test. I know is a d*** move, but I dont have a second 8-9th gen Intel compatible motherboard.

No worries, I'd do the same if I were in your shoes. Let us know how it works out.

[Pikatchu]

On 1/3/2021 at 8:37 AM, Radium_Angel said:

No worries, I'd do the same if I were in your shoes. Let us know how it works out.

Hey, so I have swapped my motherboard. The CRC check failed again.

I have swapped a PSU to check for bad power, the error still exist.

I have test each individual sticks of my RAMs, the problem persisted throughout all 4 sticks.

I even went as far as removing my GPU and use the integrated graphics, the CRC check failed still persisted.

 

The same program that gave me a CRC check fail will install on another machine, so I know the program files are not corrupted.

[Radium_Angel]

11 minutes ago, Pikatchu said:

Hey, so I have swapped my motherboard. The CRC check failed again.

I have swapped a PSU to check for bad power, the error still exist.

I have test each individual sticks of my RAMs, the problem persisted throughout all 4 sticks.

I even went as far as removing my GPU and use the integrated graphics, the CRC check failed still persisted.

 

The same program that gave me a CRC check fail will install on another machine, so I know the program files are not corrupted.

Is the BIOS up to date on the new mobo?

[Pikatchu]

13 hours ago, Radium_Angel said:

Is the BIOS up to date on the new mobo?

Let me try that now