Computer keeps restarting after installing another stick of the exact same RAM

[mrbros35]

I have an HP Omen Obelisk Desktop (875-1xxx).

The system specs are as follows:
Motherboard: Proprietary HP motherboard. Running

wmic baseboard get product,Manufacturer,serialnumber,version

returned

Manufacturer	Product		SerialNumber	Version
HP		8509		PJBCP0DK9D5A6W	00

Processor: Intel Core i9-9900K @ 3.60GHz, 8 Core(s), 16 Logical Processors

RAM: 32GB with 2x16GB HyperX FURY DDR4 @ 2666MHz (came with computer, it's 2666 according to "wmic memorychip get speed")

GPU: NVIDIA GeForce RTX 2080 Super (PCIe)
Power supply: 750W proprietary HP power supply (80 Plus Premium)

Storage: 1TB M.2 NVMe SSD and (installed by me) 1TB HDD

I purchased this computer in March of this year. The hard drive was installed in April.

The RAM I'm trying to install: Amazon link - it's HyperX FURY DDR4 @ 2666MHz. I only put one in my computer, the other is for my brother's.

 

The motherboard has four RAM slots. The first and third are where the initial RAM was installed. I tried putting the new RAM stick into both slots. Both times, they correctly clicked into place (this was my first time installing RAM but I'm 99% sure I did it right) but when I plugged my PC in again and turned it on, it kept restarting. Over and over. I let it sit for about 15 minutes, but it kept restarting so I had to take out the new RAM. After I took it out the computer booted up first-time without restarting.

 

Anyone know what's going on here?

[Guest]

Shut down the pc and clear the cmos. 

Then install the new memory.

See if that helps.

 

[PorkishPig]

Try clearing your CMOS:

• Unplug your computer.
• Remove the button cell battery on your motherboard.
  Carefully use a screwdriver to push the tab next to the battery, it should pop right out.
  
• Press and hold the power button for 15 seconds.
• Put the button cell battery back in.

[mrbros35]

Can't find it.

[mrbros35]

Here’s a picture of my motherboard:

 

[PorkishPig]

Just now, mrbros35 said:

@PorkishPig my motherboard doesn’t have a cell battery how do i clear the CMOS

That's impossible. It might be covered by your graphics card, or it might look something similar to this:

[mrbros35]

@PorkishPig it’s blocked by the graphics card which i really cant remove any other way to reset it?

[PorkishPig]

1 minute ago, mrbros35 said:

@PorkishPig it’s blocked by the graphics card which i really cant remove any other way to reset it?

You'll just have to remove the graphics card. You can use the CMOS jumper, though I do not know where it is located on your particular board.

[mrbros35]

I removed the graphics card, reset CMOS, system booted... but it says 32gb RAM in system information and task manager. Any idea why @PorkishPig

[mrbros35]

@PorkishPig Restarted PC again and now it says 36.6 GB, any idea why? I thought I was buying legitimate RAM, it had so many good Amazon reviews.

[mrbros35]

"Slots used: 2 of 4"

[PorkishPig]

1 minute ago, mrbros35 said:

@PorkishPig Restarted PC again and now it says 36.6 GB, any idea why? I thought I was buying legitimate RAM, it had so many good Amazon reviews.

Try booting just with your new memory, remove your 2x16 kit.

[mrbros35]

@PorkishPig tried it it’s now doing a series of alarm beeps (beep beep beep highpitcherdbeep highpitchedbeep beep beep beep) so I unplugged it any idea why

[mrbros35]

@PorkishPig I think it’s the “no ram installed” beep.

[PorkishPig]

Just now, mrbros35 said:

@PorkishPig tried it it’s now doing a series of alarm beeps (beep beep beep highpitcherdbeep highpitchedbeep beep beep beep) so I unplugged it any idea why

Swap your 2x8 kit into slots 1, 3 and try booting. If it boots, install your 2x16 kit into slots 2, 4.

[mrbros35]

@PorkishPig help help help my computer has completely stopped working no matter which configuration i use it just died, keeps beeping

[PorkishPig]

Just now, mrbros35 said:

@PorkishPig help help help my computer has completely stopped working no matter which configuration i use it just died, keeps beeping

Clear your CMOS again and boot with the slot configuration I recommended.

7 minutes ago, PorkishPig said:

Swap your 2x8 kit into slots 1, 3 and try booting. If it boots, install your 2x16 kit into slots 2, 4.

 

[mrbros35]

@PorkishPig still nothing

[PorkishPig]

2 minutes ago, mrbros35 said:

@PorkishPig still nothing

Install your 2x16 in 1, 3 and clear your CMOS again. Make sure you're holding your power button for 15 seconds, otherwise the CMOS won't be cleared. It's possible that slots 2, 4 are defective.

[mrbros35]

@PorkishPig it now doesn’t beep but no power to usb or monitors, what do i do please

[mrbros35]

@PorkishPig retried installing ram into different slots now it just beeps again

[PorkishPig]

5 minutes ago, mrbros35 said:

@PorkishPig it now doesn’t beep but no power to usb or monitors, what do i do please

Make sure your graphics card is properly secured the PCIe slot, and that the power connectors are connected correctly.

Just now, mrbros35 said:

@PorkishPig retried installing ram into different slots now it just beeps again

Refer to https://support.hp.com/us-en/document/c02222922 for meaning of beep codes.