2 Simultaneous isues with Windows 10

[evobeatsti]

About a week ago, I noticed two issues at the same time.

 

First, If I drag and drop files, create folders, etc, it appears that nothing happens, but then when I try to select the file again it says windows cannot locate the file. Basically from my viewpoint on the computer, it seems like I can't move files, but upon restart, the files are moved (and are moved before, but it just doesnt show up in windows until after a restart).

Unfortunately, at the same time, I lost the ability to restart or shutdown the computer. It starts the restart, but when it gets to the page that says restarting... or shutting down... it just freezes there, and I have to hard reset by pressing and holding the physical power button down. 

This is my first PC, so any help is appreciated. It is very new (built it April) and this is the first problem I've had. The only things I can think of is that I was reorganizing some stuff on my desktop before this, and that I had installed a new HD recently.

Specs below:

Ryzen 3700x

Asus Tuf Gaming x570 MB

16gb Corsair Ram

1 TB NVME M.2

2 TB Seagate Barracuda (just installed)

2070 Super

RMX 750

 

[Parideboy]

Try the usual

Run cmd as an Administrator and from there:

chkdsk c:

sfc /scannow

And post your findings

[evobeatsti]

sfc / scannow

 

Microsoft Windows [Version 10.0.18363.836]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc/scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

 

and chkdsk

C:\Windows\system32>   chkdsk
The type of the file system is NTFS.

WARNING!  /F parameter not specified.
Running CHKDSK in read-only mode.

Stage 1: Examining basic file system structure ...
  490496 file records processed.
File verification completed.
  8172 large file records processed.
  0 bad file records processed.

Stage 2: Examining file name linkage ...
  8743 reparse records processed.
  649444 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered to lost and found.
  8743 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
  79475 data files processed.
CHKDSK is verifying Usn Journal...
  38999568 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

 976101375 KB total disk space.
 711616772 KB in 344451 files.
    204648 KB in 79476 indexes.
         0 KB in bad sectors.
    628563 KB in use by the system.
     65536 KB occupied by the log file.
 263651392 KB available on disk.

      4096 bytes in each allocation unit.
 244025343 total allocation units on disk.
  65912848 allocation units available on disk.

[Parideboy]

The good news is that everything seems in check. The bad one is that I have no clue as to what could cause this.

When you move files have you tried refreshing the folder by pressing F5?

 

On another note, you might want to try this command aswell:

 

DISM /online /Cleanup-Image / ScanHealth

 

[evobeatsti]

I ran the last command you posted and it seemed to fix it! no idea why. Thanks for all the help!

[Parideboy]

6 minutes ago, evobeatsti said:

I ran the last command you posted and it seemed to fix it! no idea why. Thanks for all the help!

The weird thing is that that command just checks for errors, this is the one that tries to fix them:

DISM /Online /Cleanup-Image /RestoreHealth

Anyway, glad to know you were able to fix it