Windows 10 Sleep doesn't work

[Flashbin]

• Ryzen 5 1600 (non-AF)
• MSI B350M Pro-VDH (BIOS: 7A38vAH)
• RX 580 4GB (doesn't matter as the problem also occured with a 1050 TI)
• Seasonic GX-650
• Windows 10 1909 Build 18363.836

When I put my PC into sleep, after waking it up the screen stays black (the backlight is on but it's black) and the fans spin at max. Leaving it in this state does nothing. I don't exactly know since when I have this problem, because I don't use it that much. The only thing I know is that it worked previously.

I have been searching the whole web for a solution but haven't found one yet.

[AMD A10-9600P]

Check your display drivers, I found this to be an issue on my laptop when my AMD Radeon drivers got messed up, it wouldn't sleep and the backlight was stuck at its brightest

[Flashbin]

6 minutes ago, bengeoghegan11 said:

Check your display drivers, I found this to be an issue on my laptop when my AMD Radeon drivers got messed up, it wouldn't sleep and the backlight was stuck at its brightest

As mentioned in my original post, the problem persited through a GPU upgrade (1050 TI to RX 580) and multiple Radeon driver updates, thus I consider a GPU driver issue unlikely.

[AMD A10-9600P]

I know, but it's still worth a try, did you DDU the Nvidia drivers before getting the 580 or ever have to troubleshoot anything else with either of the cards?

[Flashbin]

31 minutes ago, bengeoghegan11 said:

I know, but it's still worth a try, did you DDU the Nvidia drivers before getting the 580 or ever have to troubleshoot anything else with either of the cards?

Yes I DDU'd the drivers before installing the new card. Both of the cards worked excellently and I never had any problems, aside from this. I have already tried changing the Windows power settings and disabling the quick startup (or fast boot idk). Enabling/disabling wake on mouse/keyboard, wake on usb in the BIOS also didn't help.

[AMD A10-9600P]

2 minutes ago, Flashbin said:

Yes I DDU'd the drivers before installing the new card. Both of the cards worked excellently and I never had any problems, aside from this. I have already tried changing the Windows power settings and disabling the quick startup (or fast boot idk). Enabling/disabling wake on mouse/keyboard, wake on usb in the BIOS also didn't help.

Ah ok, fair enough. You're right about it not being GPU driver related then. I'm assuming the computer won't go into sleep on its own then?

 

I know this is a very old article ( https://www.cnet.com/how-to/find-out-what-program-is-interrupting-windows-sleep-mode/ ) but it could be worth checking out, if it is one of your devices preventing it from sleeping then you can see which here and troubleshoot a little more specifically from there?

[Flashbin]

1 minute ago, bengeoghegan11 said:

Ah ok, fair enough. You're right about it not being GPU driver related then. I'm assuming the computer won't go into sleep on its own then?

 

I know this is a very old article ( https://www.cnet.com/how-to/find-out-what-program-is-interrupting-windows-sleep-mode/ ) but it could be worth checking out, if it is one of your devices preventing it from sleeping then you can see which here and troubleshoot a little more specifically from there?

It does go into sleep mode, but waking it up from there is the problem.

[AMD A10-9600P]

Ah right, so when you go to wake it up the monitor turns on but there's no display output? Also are there any indicators or RGB lights on your keyboard/mouse or PC case that could indicate that there is being power fed back through them when it's woken up? Like my case light blinks when the PC is asleep but then stays illuminated when the PC is on

[0x1e]

4 minutes ago, Flashbin said:

It does go into sleep mode, but waking it up from there is the problem.

I had this once.
Unlikely this will solve for you, but check if you have something called "PPL overvoltage" within bios.
If you do then disable it.
I don't think AMD has it, but give it a check.

[Flashbin]

6 minutes ago, bengeoghegan11 said:

Ah right, so when you go to wake it up the monitor turns on but there's no display output? Also are there any indicators or RGB lights on your keyboard/mouse or PC case that could indicate that there is being power fed back through them when it's woken up? Like my case light blinks when the PC is asleep but then stays illuminated when the PC is on

• Monitor gets woken, but then goes to sleep again
• fans spinning at max speed
• peripherals get no power, so no illuminated
• case led is on
• no motherboard debug LED's on

Edited May 19, 2020 by Flashbin
wrong info, sorry

[AMD A10-9600P]

I could be wrong but this sounds like the PC is waking up, just not outputting to the display, maybe try a different HDMI/DP cable if possible?

2 minutes ago, Flashbin said:

• Monitor backlight on, black
• Fans spinning at much higher speeds than normal
• peripherals do get power, mouse, keyboard etc. are illuminated

 

[Flashbin]

1 minute ago, bengeoghegan11 said:

I could be wrong but this sounds like the PC is waking up, just not outputting to the display, maybe try a different HDMI/DP cable if possible?

 

Sorry, I edited my previous post. Gave some wrong infos there

[Flashbin]

8 minutes ago, 0x1e said:

I had this once.
Unlikely this will solve for you, but check if you have something called "PPL overvoltage" within bios.
If you do then disable it.
I don't think AMD has it, but give it a check.

Thanks, but I didn't find that option in the BIOS

[AMD A10-9600P]

1 minute ago, Flashbin said:

Sorry, I edited my previous post. Gave some wrong infos there

Ahhh right ok, sorry. So the PC is kinda in a loop between waking and sleeping then?

[AMD A10-9600P]

Just now, bengeoghegan11 said:

Ahhh right ok, sorry. So the PC is kinda in a loop between waking and sleeping then?

A quick google of "sleep loop" brings up a result about the CMOS battery;

https://www.windows10forums.com/threads/put-into-sleep-mode-and-now-is-in-a-power-loop.3139/

[Flashbin]

1 minute ago, bengeoghegan11 said:

Ahhh right ok, sorry. So the PC is kinda in a loop between waking and sleeping then?

Yeah, to me it seems like it's stuck in POST, or somewhere after. (I don't even know if the PC goes through POST after sleep?)

[Flashbin]

3 minutes ago, bengeoghegan11 said:

A quick google of "sleep loop" brings up a result about the CMOS battery;

https://www.windows10forums.com/threads/put-into-sleep-mode-and-now-is-in-a-power-loop.3139/

brb, gonna try this

[Flashbin]

Alright, clearing CMOS did the trick. I don't know why, but now it works. Thanks to @bengeoghegan11

[AMD A10-9600P]

1 hour ago, Flashbin said:

Alright, clearing CMOS did the trick. I don't know why, but now it works. Thanks to @bengeoghegan11

That's brilliant! We got there in the end! Sorry btw, I got myself really confused over your original posts (my fault entirely) but I'm glad to hear it's fixed!