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2080ti underperforming

Hello,

A friend of mine has a Gigabyte 2080ti Aorus Extreme that's been watrer cooled, 64gb of Trident Z royal RAM, 1300 watt psu, i9 9900k etc. etc. We've been working on solving some issues with his card, we've managed to get it stable but it's severely under performing. His average heaven score is 3196, (extreme preset, windowed etc.) whereas the typical average is in the 5000 realm with a similar set up. Why could the card be under performing? I personally thought it could be the software conflicting with Nvidia drivers but I don't know that, that's the case at this juncture. Any advice would be greatly appreciated.

The Louvre

Lian-Li PC-O11 DW   |   ZOTAC RTX 2080   |   Core i5 9600k   |   SeaSonic FOCUS Plus 650W Platinum   |   MSI MPG Z390 Gaming Pro Carbon  |  2x16Gb TRIDENT Z ROYAL  |   2xSX8200 240Gb NVME SSD's  |   1x Seagate Firecuda 1TB   |   EVGA Closed Loop Cooler 280mm   |   1x MSI MPG27C Monitor

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