PC Issues - BSOD & Startup [repost]

[Timothy1]

[Repost]

 

Hey, I have made multiple posts about questions on my brand new pc, which is about 8 days old now but I am having a few issues, which I have not found a solution to yet and thought I'd post it here.

 

So, when I start my pc after school, the PC starts, everything turns on, GPU, fans and rgb lights. But the keyboard and mouse turns on for a few seconds then turns off, the screen also turns on but is stuck on this screen - as shown in image3. Then, to fix this I have to do a force shutdown (hold the power button for 5 seconds) then start again. And it all works, until I am logged in to the PC, once I am logged in I receive 2 BSOD screens when I start up twice - as shown in image1 and image2. Then after the two bsod screens have happened, the screen as shown in image0 comes up. And then I just click Restart my PC and it works again. And that repeats after every time I log on to the computer after it have been off for 10 hours or so. 

 

The BSOD codes I have received are the following:

 

• CRITICAL_PROCESS_DIED
• SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
• PAGE_FAULT_IN_NONPAGED_AREA
• SYSTEM_SERVICE_EXCEPTION
• MEMORY_MANAGEMENT

 

My specs are the following:

 

• Sapphire Nitro+ RX 5700 XT
• Ryzen 5 3600 (with stock cooler)
• Corsair Vengeance LPX 16gb (2x8) DDR4-3000 (placed in DIMM slot 1 & 3) 
• Corsair CXM 550W 80+ Bronze Certified Semi-Modular ATX Power Supply
• Samsung SSD 860 EVO 1TB 
• MSI Tomahawk MAX Motherboard
• MSI Optix MAG271C 144hz 27" Monitor

 

If you have any idea of what the problem may be, I would really appreciate your help! Thank you

 

Oh, and also the drivers that came with the motherboard are installed, as well as the drivers for the GPU.

[Radium_Angel]

Just now, Timothy1 said:

any idea

I keep seeing issues with Ryzen CPUs.

What I have seen solve most of these issues:

 

Update mobo BIOS to latest.

ensure all settings are at stock (no overclocking, esp of the RAM, leave XMP off)

If that doesn't solve it, I have seen some threads where undervolting the cpu helps, but before you do that, I'd test your RAM with MemTest86+

 

Report back

[Timothy1]

Just now, Radium_Angel said:

I keep seeing issues with Ryzen CPUs.

What I have seen solve most of these issues:

 

Update mobo BIOS to latest.

ensure all settings are at stock (no overclocking, esp of the RAM, leave XMP off)

If that doesn't solve it, I have seen some threads where undervolting the cpu helps, but before you do that, I'd test your RAM with MemTest86+

 

Report back

Updated BIOS to latest last night, still happens

[Radium_Angel]

3 minutes ago, Timothy1 said:

Updated BIOS to latest last night, still happens

Then try the other steps

[Timothy1]

2 minutes ago, Radium_Angel said:

Then try the other steps

don't know what they mean, and how to turn them off - only know that overclocking is not on. i dont know what "esp of the ram" or xmp means

Edited February 1, 2020 by Timothy1

[Radium_Angel]

1 minute ago, Timothy1 said:

don't know what they mean, and how to turn them off - only know that overclocking is not on. i dont know what "esp of the ram" or xmp means

Ok, so if you are not overclocking, then the next step is testing the RAM with MemTest86+

Let me link you to the right one to test with

https://www.memtest.org/

 

Install to USB stick, boot to that, run until *at least* one test, and preferably more, pass (or fail, and you will know if your RAM is bad)

Report back

[Timothy1]

13 minutes ago, Radium_Angel said:

Ok, so if you are not overclocking, then the next step is testing the RAM with MemTest86+

Let me link you to the right one to test with

https://www.memtest.org/

 

Install to USB stick, boot to that, run until *at least* one test, and preferably more, pass (or fail, and you will know if your RAM is bad)

Report back

Seems like game boost was enabled - disabled it

[Timothy1]

Just now, Timothy1 said:

Seems like game boost was enabled - disabled it

Could you give me a step by step guide on how to use MemTest86+? I don't really understand..

[Radium_Angel]

39 minutes ago, Timothy1 said:

Could you give me a step by step guide on how to use MemTest86+? I don't really understand..

Use a spare computer and have a blank USB stick handy. Install a program called "Rufus" on the spare computer. This will allow you to "burn" the MT86+ ISO image to the USB stick and make it bootable.

 

Then turn off your main system, insert USB stick into a USB port, and when you power up the system, the BIOS should give you the option to choose a different boot option (instead of your built-in hard drive, choose the USB stick with MT86+ on it)

MT will boot up, and automatically run. Sit back and wait to see what it says.

[Timothy1]

22 minutes ago, Radium_Angel said:

Use a spare computer and have a blank USB stick handy. Install a program called "Rufus" on the spare computer. This will allow you to "burn" the MT86+ ISO image to the USB stick and make it bootable.

 

Then turn off your main system, insert USB stick into a USB port, and when you power up the system, the BIOS should give you the option to choose a different boot option (instead of your built-in hard drive, choose the USB stick with MT86+ on it)

MT will boot up, and automatically run. Sit back and wait to see what it says.

alright, before you told me this I ran the Windows Memory Troubleshooter and it said there was no problems. I will try yours now.

[Radium_Angel]

1 hour ago, Timothy1 said:

Windows Memory Troubleshooter

This program is useless.

Only MT86+ will uncover bad RAM

[Timothy1]

14 hours ago, Radium_Angel said:

This program is useless.

Only MT86+ will uncover bad RAM

It didn't work.. I booted up to the USB and it was stuck on "Loading..........." for several hours.

[Tea-Sir]

From what you are describing, it could be the CPU that is bad.

I have gone through something similar my self with a Ryzen 3600.

It spat out a lot of RAM errors (BSOD), and on the 3rd RAM kit, I had enough, and started looking elsewhere.

The BSOD codes you are getting, where the same I got. And while I was trying to backup my data with a recovery USB stick (Hirens), it froze or crashed, and while I was googling on another system, it even managed to freeze while in the BIOS menu.

 

So I think you need to RMA the CPU and get a replacement.

[Radium_Angel]

2 hours ago, Timothy1 said:

It didn't work.. I booted up to the USB and it was stuck on "Loading..........." for several hours.

Yeah that's not good at all.

Like @The89Lundersaid, it's probably a bad CPU

[Timothy1]

11 hours ago, The89Lunder said:

From what you are describing, it could be the CPU that is bad.

I have gone through something similar my self with a Ryzen 3600.

It spat out a lot of RAM errors (BSOD), and on the 3rd RAM kit, I had enough, and started looking elsewhere.

The BSOD codes you are getting, where the same I got. And while I was trying to backup my data with a recovery USB stick (Hirens), it froze or crashed, and while I was googling on another system, it even managed to freeze while in the BIOS menu.

 

So I think you need to RMA the CPU and get a replacement.

It works just fine tho, there is no other problems beside that. I really can't be asked to switch it out and ask for a replacement. Is there any other way? Are you sure that is the problem? I will do some more research tomorrow and see if someone else has the same issue.

[Tea-Sir]

Well that was my thought too.

When I built my PC in the summer, all I got was 2 BSODs while installing Windows and the Chipset driver, and then it worked 100% for 10 days or so. I played games, edited video, converted video. The CPU was being used. And then watching a YouTube video, blue screen. And after that it blue screened every 5 minutes until I cleared the CMOS and reinstalled Windows, then it worked for 10 days or so again.

At that point I replaced the first RAM kit, rince and repeat for 10 or so days again and I was at my third RAM kit. Then I replaced the motherboard, only to end up not being able to install Windows, and finally figured out it was the CPU.

 

So even though it works some of the time, the CPU can still be broken.

[Timothy1]

13 hours ago, The89Lunder said:

Well that was my thought too.

When I built my PC in the summer, all I got was 2 BSODs while installing Windows and the Chipset driver, and then it worked 100% for 10 days or so. I played games, edited video, converted video. The CPU was being used. And then watching a YouTube video, blue screen. And after that it blue screened every 5 minutes until I cleared the CMOS and reinstalled Windows, then it worked for 10 days or so again.

At that point I replaced the first RAM kit, rince and repeat for 10 or so days again and I was at my third RAM kit. Then I replaced the motherboard, only to end up not being able to install Windows, and finally figured out it was the CPU.

 

So even though it works some of the time, the CPU can still be broken.

The BSOD only happens when I start it up tho.

It's not really something that bothers me... I just thought it may be bad to do a force shutdown every time I start it up.

I have never had any problems beside that.

[Tea-Sir]

With the information that you give, I still think it is the CPU.

If you could boot to other live media (Like Memtest, Hirens and so on), it could just be fast boot in Windows causing problems.

And turning it off couldn't hurt to try. (Both in Windows and in your BIOS settings)

But in the event of a BSOD Windows should ignore the fast boot option and do a regular boot, and it seems it fails to do that consistently. Which makes me think that, that is barking up the wrong tree.

 

Windows BSODing daily can't be good in the long run, at some point system files are gonna get corrupted.