CoolerMaster contact PIA

CreamyCornCob · August 20, 2019

CoolerMasters communication is the worst. From no real contact email to having to register to even talk with them..... anyways.

So CM emailed me and told me that my ticket # was completed. So now what?? They tell me to do these options below, how the hell is this related to replacing a dead fan?

And I never even said the CPU is dead!

And theres no way to reply to it. No way to be able to even speak on this ticket.

CoolerMasters communications suck.

Hello *******,

We can replace the fan for you if it is still under the limited warranty. We would not be able to upgrade your product. It shouldn't have been able to fry a processor, as all modern processors thermal throttle at 95C and the failsafe shuts down at 100C. If it didn't shut down, you might want to check the setting in your Bios. Fans are usually the only parts that give out on an air cooler, no matter the maker; the lives of them are variable. I've experienced many fan failures across all manufacturers since i first started as a tech in the early 90s. The T4 is an entry level cooler, but it does a very good job for what it is. The parts team will need you to provide a few things to process this request:

Option 1: Onboard Memory Clear
- Keep the keyboard plugged into the PC
- Press FN+E for about 3 to 5 seconds

Option 2: Factory Default
- Unplug the keyboard
- Press FN + right Alt
- Re-plug the keyboard (while keeping FN+Right Alt pressed)

Option 3: Reset Profile
-Press FN + R for a couple of seconds

Option 4: Updating firmware via our software.

Regards,

CMUSA Support

LogicalDrm · August 20, 2019

Literally the first line says that they can replace fan if it's still under warranty. The rest is probably you and support person having some misunderstanding. Can't say why until you provide your original request.

Also, since this is air cooling section, why not provide some backstory about the issue.