PC shuts down completely during game

[mishmish]

Hi all, pretty new here.

 

I have a problem that developed recently where my PC shuts down suddenly and completely during a game. I've never has this happen, its literally only happened while playing Tetris Effect, no other games have triggered this. I normally dont consider myself as playing alot of intensive games, but maybe these are more intensive then I thought. Pretty much at the top of most played and intensive games, you would have Jurassic World Evolution, Planet Coaster, and Subnautica. I also play Rocket League and Two Point Hospital, but those dont seem very intense where system resources are concerned. But I really have only has this happen this week, and only with Tetris Effect. Initially I was playing TE on ultra settings, but turned them down to high, and I'm not sure if its important, but the PC has shut down only on the final level, where the particle effects seem to be unusually heavy. Additionaly, we've had quite the heat wave this week (same week that TE came out, so I cant really compare during cold weather), along with very high humidity, so I can only assume thats also a factor. Now when I'm playing TE, I had shut downs while playing on the high settings, then I turned them down to medium, which seemed to last longer, but did have a shut down, then turned down to low, and never got a shut down on low settings.

 

This morning I ran the CPU, GPU, and PSU stress test in OCCT, each for 30 min, all were normal. CPU temps hovered around 57c, GPU at about 88c. After the tests, I playedthe final level on TE on low settings, completed it, and turned the settings back to high and played the first three levels, no problem. I checked temps again in HWiNFO64, and CPU was around 55c, and GPU got up to 91c, which did seem high to me.

 

In googling for info, I've seen alot of talk about the power supply being the problem, but when using power supply calulator, it doesnt seem to indicate that I'm underpowered. My specs are as follows:

 

Ryzen 5 1400, with Arctic Freezer 13 CO mounted

RX 580 4gb

MSI B350M

EVGA 650w G2

 

Everything is stock setting, never overclocked.

 

Please let me know if I messed something on specs.

 

As far as the stress tests go, should I run them longer? I wasnt sure if 30 min was enough to perhaps produce and error. Also, while I poking around the bios, I noticed that the system power fault protection is disabled. Should I enable this?

 

Any help is appreciated, thank you very much!

[Tea-Sir]

It is a newly released game, so this could be some early bugs the developer needs to deal with. Make sure you have the latest graphics driver from AMD.

[mishmish]

On 7/29/2019 at 12:09 AM, The89Lunder said:

It is a newly released game, so this could be some early bugs the developer needs to deal with. Make sure you have the latest graphics driver from AMD.

Hello there, thanks for the reply. I did see an update for Radeon drivers. I did play a little yesterday and nothing happened, but the day was cooler as well. I also did a 90min GPU test on OCCT, and it was fine. Temp hit 90c, but no shut down. Maybe it just was the usually hot weather. I'm open to any other suggestions. Unfortunately, I don't have a power supply to swap out or anything.

[Tea-Sir]

Your graphics card is running quite hot, if you have any options to add some more cooling to your case, that might not be bad.

[mishmish]

8 hours ago, The89Lunder said:

Your graphics card is running quite hot, if you have any options to add some more cooling to your case, that might not be bad.

Yeah, from the googling I did, it seems that the MSI 580's have a bit of a problem running hot. In the last two days, the weather has cooled a bit, I haven't had any more shut downs. I also just had a look at AMD Wattman. I set a fan curve higher, played Tetris Effect, and my max temp was 85c this time around, with an average of 71c. So I assume its a heating issue.

 

As for adding more cooling to the case, I'm not really sure where. I have a 120mm fan the the rear, and 2 140mm's in the front. I also checked all the dust filters, clean as can be.